Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Lavender
Average customer rating
4.1
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
115
4 Stars
30
3 Stars
22
2 Stars
9
1 Star
18
76%of customers recommend this product.
(
139 out of
182)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Lavender
Customer Rating
2
Samsung 23
on April 26, 2023
Posted by: Melanie
from Alabama
Expertise:Expert
Had this phone about 2 wks. Crappy already, charge don't last like it claims. It has open without me putting in my pass code, deleted some pictures I had
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce, April 28, 2023
Hello Melanie... We appreciate you taking the time to review the Samsung Galaxy S23. We value your input as we continue to innovate and improve on the design and functionality of our products. I've attached some links, as well as a video from our YouTube channel, that should help elongate the battery life of your device. Along with an article that should help you lock your device. Please reach out to Samsung Support, also below, if we can be of any further assistance. Thank you for being a valued customer. -Bethany
Set up a screen lock on your Galaxy phone (samsung.com)
Samsung Support: How to extend battery life
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Set up a screen lock on your Galaxy phone (samsung.com)
Samsung Support: How to extend battery life
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 27, 2023
Posted by: Flagcar
from Az
Works great and take real clear photos
Easy to use
Easy to use
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great cell
on April 27, 2023
Posted by: Mophead
from Oregon 8
Great phone only had a week more features got it for no money out of pocket love it so far
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Fast, But Disappointing Performance
on April 27, 2023
Posted by: Lucybird
from Sarasota, FL
Expertise:Intermediate
I recently upgraded from a Motorola to Samsung, based on recommendations from friends. I expected much better performance from a brand new phone, especially a Samsung. This phone freezes constantly (whether I'm in an app or not) and kicks me out of Messenger and Samsung Messages. It is next to impossible to complete a text or message. This is very frustrating! There are numerous online reviews with the same complaint about freezing. I don't know what is wrong and everything I have tried does not fix the problem.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy Bethany, Social Commerce, April 28, 2023
Hi Lucybird... Thank you for your review of the Samsung Galaxy S23. We appreciate your critique as it ensures we remain innovative and improve on the designs and functionality of our products. I've attached a couple links that should help concerning your apps, and the freezing you've experienced. Also below is our warranty department. Please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes
App is crashing or not working on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Samsung phone freezes and crashes
App is crashing or not working on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Bluetooth streaming
on April 28, 2023
Posted by: Kenjoh
from Fl
Bluetooth won't play streaming in stereo. Don't know if pH or streaming is defective
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
4
Response from Samsung USBy Bethany, Social Commerce, April 28, 2023
Hello Kenjoh... Thank you for reaching out about your Samsung Galaxy S23. I've attached a couple links that should help regarding your Bluetooth connection. Also below is Samsung Support, please contact them for further assistance. Thank you for being a valued customer. -Bethany
Bluetooth device won't stay connected to Galaxy phone or tablet (samsung.com)
Can't connect a Bluetooth device to a Samsung phone or tablet
smsng.us/Samsung-Support
Bluetooth device won't stay connected to Galaxy phone or tablet (samsung.com)
Can't connect a Bluetooth device to a Samsung phone or tablet
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Small
on April 30, 2023
Posted by: Ns Biggs
from Louisville Kentucky
Expertise:Intermediate
I got my galaxy S23 last week
It's small but I wish I could have gotten the ultra
But it's still nice
Love the camera
It's small but I wish I could have gotten the ultra
But it's still nice
Love the camera
I would recommend this to a friend!
Features
5
Performance
5
Design
2
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible
on May 2, 2023
Posted by: Nornor
from Maryland
Expertise:Intermediate
Cannot get apps to sync. Lost my complete calendar upon uploading. Also lost all my pictures.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 4, 2023
Hi there Nornor, we appreciate you taking time to provide your feedback to us on your Samsung Galaxy S23. We understand how frustrating it can be to have a new phone that is missing information that is critical to your daily life. We have included a link to the Samsung Support Team who may be able to offer assistance in recovery or help you further. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Clarity
on May 3, 2023
Posted by: Jayy
from NJ
Expertise:Intermediate
Love this phone. The clarity, size, camera, features and space. I did purchase with more GB for space but happy I did. Very happy with purchase so far, only had the phone for about two weeks.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US