Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Lavender
Average customer rating
4.1
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
115
4 Stars
30
3 Stars
22
2 Stars
9
1 Star
18
76%of customers recommend this product.
(
139 out of
182)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Lavender
Customer Rating
3
Bad wire earphones connection
on August 23, 2023
Posted by: Wiretrap2023
from Los Angeles CA
Expertise:Intermediate
I got this phone over 6 months ago. Like the size and the camera. Watching shows is also an upgrade from my old phone. What I don't like is the connection change for wire earphones. I have gone through 3 pairs already because the connection is loose and the sound goes off. Very disappointed
I would recommend this to a friend!
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy Debra, Social Commerce, August 25, 2023
Hello there Wiretrap2023,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Although the Galaxy S23 lacks a 3.5mm headphone jack, you can still use wired headphones that plug via USB-C to listen to your content, or you can use a USB-C to 3.5mm jack adapter if Bluetooth earbuds aren't your cup of tea. Without having more information available about what you are currently experiencing with your device and not being able to ask you any follow up questions, I recommend reaching out to Samsung Support at your earliest convenience. Please do not hesitate to reach out to Samsung Support for further assistance and/or troubleshooting. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Although the Galaxy S23 lacks a 3.5mm headphone jack, you can still use wired headphones that plug via USB-C to listen to your content, or you can use a USB-C to 3.5mm jack adapter if Bluetooth earbuds aren't your cup of tea. Without having more information available about what you are currently experiencing with your device and not being able to ask you any follow up questions, I recommend reaching out to Samsung Support at your earliest convenience. Please do not hesitate to reach out to Samsung Support for further assistance and/or troubleshooting. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
3
Not that impressive as advertised
on October 12, 2023
Posted by: Larry
from Atlanta
Expertise:Intermediate
I bought it about a month ago. Nothing too impressive. I have a tougher time to sign on with my finger print than my old S-20
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
2
Response from Samsung USBy Social Commerce, October 13, 2023
Good day Larry,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having trouble unlocking your device because the fingerprint sensor isn't recognizing your prints, try entering your regular PIN, password, or pattern. If that still does not work, you can try remotely unlocking your device using SmartThings Find. Check out the Samsung article titled, "Use the fingerprint sensor on your Galaxy phone or tablet" for some great tips on using this feature. For your convenience I have included a link below containing your device manual so that you can customize the settings of your phone to your liking. I like using the facial recognition feature where my phone requires my eyes to be open. You may like it better as well. If you would like any further assistance, please reach out to Samsung Support. Samsung Support is available to answer your questions, they can take any additional feedback that you would like to share with us, and they can help you with troubleshooting your devices.
Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082563/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having trouble unlocking your device because the fingerprint sensor isn't recognizing your prints, try entering your regular PIN, password, or pattern. If that still does not work, you can try remotely unlocking your device using SmartThings Find. Check out the Samsung article titled, "Use the fingerprint sensor on your Galaxy phone or tablet" for some great tips on using this feature. For your convenience I have included a link below containing your device manual so that you can customize the settings of your phone to your liking. I like using the facial recognition feature where my phone requires my eyes to be open. You may like it better as well. If you would like any further assistance, please reach out to Samsung Support. Samsung Support is available to answer your questions, they can take any additional feedback that you would like to share with us, and they can help you with troubleshooting your devices.
Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082563/
Written by a customer while visiting Samsung US
Customer Rating
1
Camera failed
on July 5, 2023
Posted by: Deee
Expertise:Expert
I've had this phone for 2 weeks and I've already gotten a camera failed message. I have tried everything except for a factory reset. My S8 which stopped getting updates worked better than this upgrade. Highly disappointed.
No, I would not recommend this to a friend.
Response from Samsung USBy Debra, Social Commerce, July 5, 2023
Hey Deee,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone is displaying a "Camera Failed" message, freezing, lagging, or the preview is not working, the good news is that it's most likely a software issue and not a physical problem with the camera. For your convenience, I have included an article titled, "Issues with Camera app on Samsung phone or tablet" that contains some helpful troubleshooting steps that you can take to resolve what you are experiencing. Be sure to check it out when you have the availability in your schedule. If you would like any further assistance, please do not hesitate to reach out Samsung Support when it is most convenient for you. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone is displaying a "Camera Failed" message, freezing, lagging, or the preview is not working, the good news is that it's most likely a software issue and not a physical problem with the camera. For your convenience, I have included an article titled, "Issues with Camera app on Samsung phone or tablet" that contains some helpful troubleshooting steps that you can take to resolve what you are experiencing. Be sure to check it out when you have the availability in your schedule. If you would like any further assistance, please do not hesitate to reach out Samsung Support when it is most convenient for you. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Written by a customer while visiting Samsung US
Customer Rating
3
G 23
on July 26, 2023
Posted by: Ben1
from San Antonio TX
Expertise:Intermediate
The G23 is not as good as the 20FE 5G.
The speakers on the G23 are hard to hear, the SD card being taken away makes it harder to store information, it is hard getting some apps to work, the size change was disappointing, finger print sensor will not work 90 precent of the time.
The speakers on the G23 are hard to hear, the SD card being taken away makes it harder to store information, it is hard getting some apps to work, the size change was disappointing, finger print sensor will not work 90 precent of the time.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy Debra, Social Commerce, July 27, 2023
Greetings Ben1,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. If you are having trouble using your fingerprint sensor there are a few things to consider. If you have the available time in your day, please take a look at the article titled, "Samsung phone is not recognizing fingerprints" to conduct a few troubleshooting steps to help resolve what you have been experiencing with your device. Although the Galaxy S23 series lacks expandable storage capabilities, you do still have the option of cloud based storage like Samsung Cloud, Google Drive, and Microsoft OneDrive. Check out, "Manage storage on your Galaxy S23 series phone" for more information on the topic. If you're looking for a larger display, check out the Galaxy S23 Ultra and the Galaxy Z Fold4. I have included a link below for your review. Let us know if you would like any further assistance by reaching out to Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/compare/#category/N0002101/products/SM-S918UZEFATT,SM-F936UZAEVZW
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. If you are having trouble using your fingerprint sensor there are a few things to consider. If you have the available time in your day, please take a look at the article titled, "Samsung phone is not recognizing fingerprints" to conduct a few troubleshooting steps to help resolve what you have been experiencing with your device. Although the Galaxy S23 series lacks expandable storage capabilities, you do still have the option of cloud based storage like Samsung Cloud, Google Drive, and Microsoft OneDrive. Check out, "Manage storage on your Galaxy S23 series phone" for more information on the topic. If you're looking for a larger display, check out the Galaxy S23 Ultra and the Galaxy Z Fold4. I have included a link below for your review. Let us know if you would like any further assistance by reaching out to Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/compare/#category/N0002101/products/SM-S918UZEFATT,SM-F936UZAEVZW
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on January 30, 2024
Posted by: Dogmom610
from Sheboygan, WI
Expertise:Intermediate
I needed to replace my old Samsung and am delighted with my new S23. It was so easy to transfer the data from one phone to the other with the C to C cable that came with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New Samsung S23
on April 1, 2023
Posted by: Sarah
from Elk Grove, CA
Expertise:Intermediate
This phone is extremely user friendly and accurate, reliable and dependable.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's fine.
on April 12, 2023
Posted by: Colinhd
from Portland, ME
Expertise:Intermediate
I wanted to downsize from the massive note 9. I like the smaller/ regular size. The best part is the camera and the fingerprint and other biometric security features, they are wicked fast and smooth.
My only complaint is that the phone isn't that fast, I feel like its slower than my old note 9 that came out 4 or 5 years ago now.
My only complaint is that the phone isn't that fast, I feel like its slower than my old note 9 that came out 4 or 5 years ago now.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy Bethany, Social Commerce, April 17, 2023
Hello Colinhd... We appreciate you taking the time to review the Samsung Galaxy S23. We value your feedback as we continue to innovate and improve on the design and functionality of our products. We're thrilled you're enjoying the camera and security features! 've attached a link that should help with the speed of your device. Please reach out to Samsung Support, also below, if we can be of any further assistance. Thank you for being a valued customer. -Bethany
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
smsng.us/Samsung-Support
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Can't tell if the cell service is bad or my phone
on August 30, 2023
Posted by: Dkipperk
I think the phone is just a phone pretty basic. If that is what you are looking for, then this will work.my cell service is bad.
I would recommend this to a friend!
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy Debra, Social Commerce, September 4, 2023
Howdy Dkipperk,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. When you have the free time in your day, please take a look at the article that I have linked below for you titled, "Issues with mobile network connection on Samsung phone or tablet" to help resolve what you have been experiencing with your Galaxy S23's connectivity. Please feel free to contact Samsung Support after reviewing the provided resource if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. When you have the free time in your day, please take a look at the article that I have linked below for you titled, "Issues with mobile network connection on Samsung phone or tablet" to help resolve what you have been experiencing with your Galaxy S23's connectivity. Please feel free to contact Samsung Support after reviewing the provided resource if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Written by a customer while visiting Samsung US