Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Lavender
Average customer rating
4.1 out of 5
4.1
(194 Reviews)
Open Ratings Snapshot
Rating breakdown 194 reviews
5 Stars
115
4 Stars
30
3 Stars
22
2 Stars
9
1 Star
18
76%of customers recommend this product. 
(
139 out of 182
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Lavender
Customer Rating
3 out of 5
3
Good...a few shortcomings
on December 25, 2024
Posted by: Jame
Expertise:Intermediate
Can not find the voice typing microphone symbol on the key board.
Display can be quite unresponsive.
Has a hard time recognizing my fingerprint or face.
Help is weak.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy R&R Team, December 30, 2024
Hi there Jame, we appreciate you sharing your thoughts about your Samsung Galaxy S23 with us. We completely understand that getting a new devices comes with a learning curve and can cause some frustration as you learn where the desired features are on the device. We would love to help you with the features that are causing frustration and have provided links to articles to help you troubleshoot the biometric settings of your device, and the responsiveness of your display. We have also shared a link to the full device manual to help you with the features. We have also shared a link to the Samsung Support Team if you have any questions or continue to experience any of these frustrations. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Reliable, easy to use
on December 21, 2024
Posted by: Iowasue
from Iowa
Expertise:Intermediate
Charge lasts a long time, connects to my Samsung Galaxy watch.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I wouldn't trade it for any other
on December 17, 2024
Posted by: Cecee
from Des Moines
Expertise:Intermediate
Had mine for over a year and it is my lifeline I can do everything one it including managing my small business a plus the storage and apps
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 18, 2024
Hi Cecee, we appreciate your feedback on your Samsung Galaxy S23. We love hearing that you are able to accomplish so much with your phone including running your business among other daily tasks. We have provided a link to the Samsung Support Team if you ever have questions, and another to the full device manual now that Galaxy AI has become available on your device and can add further functionality to your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phone
on December 14, 2024
Posted by: Terryboyms
from Westpoint ,ms
Expertise:Expert
I've had it for over a year . It's fast ,quick ,never freezes great screen amazing pictures couldn't ask for a better phonee
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
S23 Samsung not impressed
on October 23, 2024
Posted by: Lynn
from wisconsin
Expertise:Beginner
Too small. In all respects. Not happy that no manual or charger was included. Screens, keyboards, messages....all too small... Come on samsung...talk about Nickle and dime' ing the customer...jeeze.....
e and dining the customer
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, October 24, 2024
Thank you for sharing your honest feedback on the Galaxy S23, Lynn. We truly appreciate your insights and look forward to hearing more from you in the future. With the Galaxy S23, you can enjoy gaming or streaming anywhere with adaptive outdoor visibility that delivers optimal color and brightness in any lighting conditions. The adaptive 120Hz feature ensures smooth scrolling, while the Eye Comfort Shield helps reduce eye strain, even during nighttime viewing. The S23 comes with the phone, an ejection pin as well as a data cable for charging. If you are looking for a manual for your device, please check out the link attached to view your S23's manual. Again, we appreciate your feedback as we continue to make improvements. If you have any other concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10001611/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Out of this world!
on October 21, 2024
Posted by: QueenBe3
from Ohio
Expertise:Expert
Oh man! I gotta say this is the best phone ever! Amazing display and camera! Lightning fast response. It charges so fast it's unreal.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Its awesome but there is issue with fingerprint
on October 13, 2024
Posted by: Navneet
from Bangalore
Expertise:Intermediate
Fingerprint scanner is not smooth at all, please fix it! I have purchased 2 s23 both same issues
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 14, 2024
It's great to hear from you and get your feedback, Navneet. We always appreciate hearing from our customers. It looks like you reached out to tell us about your experience with the Galaxy S23. The S23 is built tough so you can worry less. With Corning Gorilla Glass Victus 2 on the front and back, IP68 water resistance, and an Armor Aluminum frame, it's got your back when you're out making moves. We hate to see that you've been having challenges trying to unlock your phone with your fingerprint. To ensure that your fingerprint sensor works reliably, follow these tips: Cover the entire sensor with your finger and hold the device in the same way as when you initially set up the fingerprints. Make sure both the scanner and your fingertip are clean and dry before scanning. If the sensor isn't recognizing your prints, try restarting your phone or tablet and using the fingerprint scanner again. Keep your device and apps up to date, and if necessary, remove and then re-add the fingerprints. If you're still having trouble unlocking your device, you can try entering your regular PIN, password, or pattern as an alternative. If this continues to be your experience, please reach out to us at Samsung SUpport so that we can provide further assistance. -Kelvin
https://www.samsung.com/us/support/answer/ANS10001613/ (fingerprint tips)
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
S24
on September 17, 2024
Posted by: Disappointed
from Hillsdale NY
Expertise:Intermediate
My cell was a replacement for a previous one that went haywire. This reconstruction one works about the same. I'm waiting for it to become completely unusable like the previous one. It's starting down that same way. It never did work properly.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 26, 2024
We're thrilled to hear from you! We always eagerly await feedback from our amazing customers. We noticed that you reached out to share your thoughts about the Galaxy S23. Life doesn't wait for perfect lighting, but with Nightography, on your S23, you'll always be ready to capture moments and snap memories like a pro. Experience your content anytime, anywhere on a display with a refresh rate of up to 120Hz and Adaptive Vision Booster. Capture and create with stunning detail, then use Quick Share to effortlessly share across devices without compromising quality. We hate to see that you haven't had the best experience with your device. Please reach out to us at Samsung Support so that we can gather further information to further assist you with this. We look forward to hearing from you. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
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