Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Lavender
Average customer rating
4.1
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
115
4 Stars
30
3 Stars
22
2 Stars
9
1 Star
18
76%of customers recommend this product.
(
139 out of
182)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Lavender
Posted by: Zech
from Missouri
Verified Purchase:Yes
The phone works great it came on time i love samsung
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing but trouble since bought last may!
on June 12, 2024
Posted by: None
from Kirksville, mo.
Expertise:Intermediate
Very unhappy with the phone,cuts ppl off,never know when will work,ppl sound garbled,unable to understand!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, June 13, 2024
Hey there None,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would love to be able to assist you with what you may be experiencing with your Galaxy S23, however, without having more information available and without being able to ask you any follow up questions to clarify what you have shared with us, I suggest reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would love to be able to assist you with what you may be experiencing with your Galaxy S23, however, without having more information available and without being able to ask you any follow up questions to clarify what you have shared with us, I suggest reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
4
Great features BAD BAD BAD texting
on June 6, 2024
Posted by: Scott
Expertise:Intermediate
I gave four stars because of the absolutely frustrating texting on this phone.
All other feature are GREAT!
The voice to text just simply bad bad bad! It capitalizes words that don't need to be capped, adds extra space after words, uses incorrect words and then highlights them to let you know they are incorrect.
It will add periods after words that are supposed to be sentences where there should be no period.
When you say "period" "comma" exclamation" or question mark" at the end of the sentence it spells out "period" "comma" exclamation" or question mark" instead of just putting the correct punctuation mark.
It will stick words in there that make no sense whatsoever and highlight them as if to know they make no sense.
All other feature are GREAT!
The voice to text just simply bad bad bad! It capitalizes words that don't need to be capped, adds extra space after words, uses incorrect words and then highlights them to let you know they are incorrect.
It will add periods after words that are supposed to be sentences where there should be no period.
When you say "period" "comma" exclamation" or question mark" at the end of the sentence it spells out "period" "comma" exclamation" or question mark" instead of just putting the correct punctuation mark.
It will stick words in there that make no sense whatsoever and highlight them as if to know they make no sense.
I'd love to know how to actually get ahold of Samsung to let them know all of this.
It is a great phone except for the texting which can be maddeningly frustrating even when you tap type to text.
It is a great phone except for the texting which can be maddeningly frustrating even when you tap type to text.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Forced advertisements
on June 2, 2024
Posted by: chef
Expertise:Intermediate
I had little to no complaints for a while but I will never buy a samsung phone again. I turn off all notifications, use blockers ect but samsung themes refuses to stop notifying me for useless app deals I don't want and have never been interested in. I never would have bought this phone if I knew I'd be forced to look at ads constantly throughout the day, sad to see a good company go the route of spamming.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Social Commerce, June 3, 2024
Greetings Chef,
Thank you for finding the unobstructed time out of your day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Ads can be really intrusive, especially when they keep popping up on your screen. In most cases, if not all, pop-up ads are caused by a third-party app you recently installed. It is time to get rid of these pop-up invaders and get your phone and peace of mind back. Pop-up ads have nothing to do with the phone itself. They are caused by third-party apps installed on your phone. Ads are a way for app developers to make money, and the more ads that are displayed, the more money the developer makes. This is why some of them are so persistent. You can get rid of pesky ads in a few steps. Take a moment to review, "Get rid of pop-up ads on your Galaxy phone" when you have the availability to help resolve what you have described to be experiencing with your Galaxy S23. Let us know if you would like any further assistance by reaching out to Samsung Support at your earliest convenience. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00084982/
Thank you for finding the unobstructed time out of your day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Ads can be really intrusive, especially when they keep popping up on your screen. In most cases, if not all, pop-up ads are caused by a third-party app you recently installed. It is time to get rid of these pop-up invaders and get your phone and peace of mind back. Pop-up ads have nothing to do with the phone itself. They are caused by third-party apps installed on your phone. Ads are a way for app developers to make money, and the more ads that are displayed, the more money the developer makes. This is why some of them are so persistent. You can get rid of pesky ads in a few steps. Take a moment to review, "Get rid of pop-up ads on your Galaxy phone" when you have the availability to help resolve what you have described to be experiencing with your Galaxy S23. Let us know if you would like any further assistance by reaching out to Samsung Support at your earliest convenience. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00084982/
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on May 10, 2024
Posted by: Sondra j
from La Center, WA
Expertise:Intermediate
I've had it for over a year and have had no problems with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful features
on April 20, 2024
Posted by: Tab1
from Lagrange Ga
Expertise:Intermediate
I bought this phone three weeks ago and I am thrilled with it so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love
on April 9, 2024
Posted by: Lisa
I MIGHT HAVE PROBLEMS ONCE IN A WHILE BUT I LIKE THIS PHONE ,WATCH SMART WASHER AND DRYER. SHOULD ALL BE REGISTERED IWAS SUPPOSED TO GET A REBATE. CAN U CHECK IF MY WASHER AND DRY ARE REGISTERED? HOW LONG DOES IT TAKE SHOULD I HAVE HEARD SOMETHING BYR NOW. I BOUGHT THEM ON SARATOGA RD IN GLENVILLE, NY 12302.THEY WERE DELIVERED 1/28/24.
Written by a customer while visiting Samsung US
Customer Rating
3
Ok phone, not amazing
on April 3, 2024
Posted by: Rivka
from Baltimore MD
Expertise:Intermediate
I don't love the phone but it's solid and decent. I'm frustrated that it can only hold one sim card at a time!
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy Social Commerce, April 3, 2024
Good day Rivka,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We value your honesty as we improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Without knowing what you may be experiencing with your Galaxy S23 and without being able to ask you any follow up questions, I suggest reaching out to Samsung Support if you would like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We value your honesty as we improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Without knowing what you may be experiencing with your Galaxy S23 and without being able to ask you any follow up questions, I suggest reaching out to Samsung Support if you would like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US