Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Lavender
Average customer rating
4.1
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
115
4 Stars
30
3 Stars
22
2 Stars
9
1 Star
18
76%of customers recommend this product.
(
139 out of
182)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Lavender
Customer Rating
4
Great features BAD BAD BAD texting
on June 6, 2024
Posted by: Scott
Expertise:Intermediate
I gave four stars because of the absolutely frustrating texting on this phone.
All other feature are GREAT!
The voice to text just simply bad bad bad! It capitalizes words that don't need to be capped, adds extra space after words, uses incorrect words and then highlights them to let you know they are incorrect.
It will add periods after words that are supposed to be sentences where there should be no period.
When you say "period" "comma" exclamation" or question mark" at the end of the sentence it spells out "period" "comma" exclamation" or question mark" instead of just putting the correct punctuation mark.
It will stick words in there that make no sense whatsoever and highlight them as if to know they make no sense.
All other feature are GREAT!
The voice to text just simply bad bad bad! It capitalizes words that don't need to be capped, adds extra space after words, uses incorrect words and then highlights them to let you know they are incorrect.
It will add periods after words that are supposed to be sentences where there should be no period.
When you say "period" "comma" exclamation" or question mark" at the end of the sentence it spells out "period" "comma" exclamation" or question mark" instead of just putting the correct punctuation mark.
It will stick words in there that make no sense whatsoever and highlight them as if to know they make no sense.
I'd love to know how to actually get ahold of Samsung to let them know all of this.
It is a great phone except for the texting which can be maddeningly frustrating even when you tap type to text.
It is a great phone except for the texting which can be maddeningly frustrating even when you tap type to text.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Zech
from Missouri
Verified Purchase:Yes
The phone works great it came on time i love samsung
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Leonela
Verified Purchase:Yes
I have been using it for only a week but it seems to be very good. It is fast and the quality of image is great. It is small compared to all the cel phones I have had before, but I like it anyway.
Written by a customer while visiting Samsung US
Customer Rating
3
Not top notch
on July 10, 2024
Posted by: SabQ
from Townsend, TN
I was disappointed in the size of the screen firstly. Also, I do not receive calls 1/2 the time if I am on my phone reading an article or listening to a podcast. This is extremely frustrating. I do not know why this would happen. This phone is a supposed upgrade from my A50 that I had for 6 years. I do not believe so. Even the battery doesn't last as long as my older A50.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy R&R Team, July 10, 2024
Hello Sab! Your critique is very valuable as we strive to improve our services and devices. We see that you are reaching out regarding your S23. We want to work with you to troubleshoot what you are experiencing with your device. This phone is 146.3 x 70.9 x 7.6mm in dimensions and allows you to have a comfortable grip as well as a big enough view to enjoy videos and photos on your device. I will be attaching a link that will help you troubleshoot what you are experiencing with receiving calls and optimizing your battery. If you are unable to make or receive calls from your phone, there could be a problem with your phone's SIM card, damage to your phone, or an issue with your account or carrier. Follow the steps in the link to troubleshoot this. Samsung Cares offers a limited warranty for manufactors defects that lasts 12-months. If this persists, we recommend reaching out to us at Samsung Support for additional assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01001613/#:~:text=Check%20if%20the%20phone%20is,or%20contact%20is%20not%20blocked. (Phone Calls)
https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-the-battery-of-my-new-phone-seems-to-be-draining-faster/ (Optimize battery)
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01001613/#:~:text=Check%20if%20the%20phone%20is,or%20contact%20is%20not%20blocked. (Phone Calls)
https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-the-battery-of-my-new-phone-seems-to-be-draining-faster/ (Optimize battery)
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
I love my new phone!
on July 30, 2024
Posted by: BevH
from Merced, CA
It has many more convenient features and takes clearer pictures.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone
on August 12, 2024
Posted by: Solo
This is a good phone samsung is the best on the market
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
SAMSUNG FLAGSHIP PHONE S23 WORST EXPERIENCE
on August 17, 2024
Posted by: Rick
from India
Expertise:Intermediate
My experience with this flagship phone SAMSUNG GALAXY S23 is worst. S23 is not worth buying. Lagging issues, media display issue, within period of 5 month display started to damage after visiting to samsung service centre their answer is, if any liquid found then the display replacement is chargeable and if not it'll be replaced at no cost but the fittings won't be perfect and the display might be uneven. How professional this is. Side chrome of this S23 is kind of decaying, when i asked in the service centre why is it so they said it's for swear. So my sweat is decaying the chrom from top to bottom, Company says it's waterproof & resistant. This is the built quality of samsung flagship phone.
Thank you for the experience with my own money spent.
Thank you for the experience with my own money spent.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, August 20, 2024
Thank you for reaching out to us. We've noticed that you recently contacted us to share your experience with the Galaxy S23. The Galaxy S23 is equipped with a 50MP Wide-Angle Camera and a powerful processor, allowing it to quickly merge frames and extract details to create high-resolution photos. The Detail Enhancer technology ensures exceptionally sharp quality, making you want to zoom in for more. We understand that you are experiencing challenges with your phone lagging and media display. To troubleshoot your phone lagging, please check out the link attached. Additionally, Samsung offers a 12-month limited warranty for manufacturer defects, and we also provide Samsung Care+ that can be added to eligible devices. We would like to gather more information about your media playback. Please reach out to us at Samsung Support so that we can further assist you. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078985/ (lagging)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00078985/ (lagging)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: TiJL
from Pennsylvania
Expertise:Intermediate
Verified Purchase:Yes
great phone, wish it had a headphone jack and definitely wish it had SD card slot
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US