Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Lavender
Average customer rating
4.1
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
115
4 Stars
30
3 Stars
22
2 Stars
9
1 Star
18
76%of customers recommend this product.
(
139 out of
182)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Lavender
Customer Rating
1
Worth Phone ever!!!
on February 24, 2024
Posted by: Leo G1695
from Kansas
Expertise:Expert
Since the day I got this phone is just being issues after issues, to begin it doesn't recognize my face or finger print and the software and camera are full of bugs I don't recommend this phone at all
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, February 26, 2024
Aloha Leo,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. If you are having trouble using your fingerprint sensor, take a look at "Samsung phone is not recognizing fingerprints." If you are having difficulty unlocking with Face recognition, try the face registration again. Remove the current face data by opening Settings, and then tapping Security and privacy. Tap Biometrics, then tap Face recognition, and then enter your credentials. You can now tap Remove face data to clear the facial recognition data so that you can have a fresh start. "Use Facial recognition security on a Galaxy phone or tablet" is another great resource to look at when you have some free time available. If you have any questions for us afterwards or if you would like any further assistance, let us know by reaching out to Samsung Support at your leisure. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
https://www.samsung.com/us/support/answer/ANS00062630/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. If you are having trouble using your fingerprint sensor, take a look at "Samsung phone is not recognizing fingerprints." If you are having difficulty unlocking with Face recognition, try the face registration again. Remove the current face data by opening Settings, and then tapping Security and privacy. Tap Biometrics, then tap Face recognition, and then enter your credentials. You can now tap Remove face data to clear the facial recognition data so that you can have a fresh start. "Use Facial recognition security on a Galaxy phone or tablet" is another great resource to look at when you have some free time available. If you have any questions for us afterwards or if you would like any further assistance, let us know by reaching out to Samsung Support at your leisure. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
https://www.samsung.com/us/support/answer/ANS00062630/
Written by a customer while visiting Samsung US
Customer Rating
5
New phone
on February 26, 2024
Posted by: Barbara
from Lexington, Oklahoma
Expertise:Expert
I am very happy with my new phone it alot more features. It is a quick phone with the 5 g.I am glad I bought this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible
on March 2, 2024
Posted by: Matt
this is the worst phone ive ever owned. battery drains fast. Apparently theres only one charger that works for this thing congrats on making that process a pain if youre in a bind. The bloatware is borderline nonsensical. Tried downloading my data but you can only read it if you download 7zip that requires access to a file in your phone THAT YOU CANT ACCESS. Im done with samsung i cant wait to get rid of this phone
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Social Commerce, March 4, 2024
Good day Matt,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy S23 supports up to 25W Super-Fast Charging. Use only Samsung-approved chargers and cables. To avoid injury or damage to your device, do not use incompatible, worn or damaged batteries, chargers or cables. Please take a few moments to review, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have some time out of your busy schedule to learn some important information about optimizing your Galaxy battery. Without having more details available regarding what you may be experiencing with downloading your data and without being able to ask you any follow up questions to probe further, I suggest contacting Samsung Support if you would like further assistance in troubleshooting. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/smartphones/galaxy-s23/
https://www.samsung.com/us/support/answer/ANS00078994/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy S23 supports up to 25W Super-Fast Charging. Use only Samsung-approved chargers and cables. To avoid injury or damage to your device, do not use incompatible, worn or damaged batteries, chargers or cables. Please take a few moments to review, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have some time out of your busy schedule to learn some important information about optimizing your Galaxy battery. Without having more details available regarding what you may be experiencing with downloading your data and without being able to ask you any follow up questions to probe further, I suggest contacting Samsung Support if you would like further assistance in troubleshooting. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/smartphones/galaxy-s23/
https://www.samsung.com/us/support/answer/ANS00078994/
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and size
on March 18, 2024
Posted by: Coral
from Anchorage alaska
Expertise:Beginner
I love this phone so fare!!! Hope I learn more about it and really utilize its offerings
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on March 21, 2024
Posted by: Dannz
from Nevada
Expertise:Beginner
I bought this phone a couple of weeks ago and so far I love it! It worked with my phone carrier company that I have. I'll I had to do is switch the sim to the new phone and it worked!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Ok phone, not amazing
on April 3, 2024
Posted by: Rivka
from Baltimore MD
Expertise:Intermediate
I don't love the phone but it's solid and decent. I'm frustrated that it can only hold one sim card at a time!
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy Social Commerce, April 3, 2024
Good day Rivka,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We value your honesty as we improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Without knowing what you may be experiencing with your Galaxy S23 and without being able to ask you any follow up questions, I suggest reaching out to Samsung Support if you would like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We value your honesty as we improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Without knowing what you may be experiencing with your Galaxy S23 and without being able to ask you any follow up questions, I suggest reaching out to Samsung Support if you would like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Love
on April 9, 2024
Posted by: Lisa
I MIGHT HAVE PROBLEMS ONCE IN A WHILE BUT I LIKE THIS PHONE ,WATCH SMART WASHER AND DRYER. SHOULD ALL BE REGISTERED IWAS SUPPOSED TO GET A REBATE. CAN U CHECK IF MY WASHER AND DRY ARE REGISTERED? HOW LONG DOES IT TAKE SHOULD I HAVE HEARD SOMETHING BYR NOW. I BOUGHT THEM ON SARATOGA RD IN GLENVILLE, NY 12302.THEY WERE DELIVERED 1/28/24.
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful features
on April 20, 2024
Posted by: Tab1
from Lagrange Ga
Expertise:Intermediate
I bought this phone three weeks ago and I am thrilled with it so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US