Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Lavender
Average customer rating
4.1
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
115
4 Stars
30
3 Stars
22
2 Stars
9
1 Star
18
76%of customers recommend this product.
(
139 out of
182)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Lavender
Customer Rating
5
Love it
on January 18, 2024
Posted by: Samsungkid
from New jersey
Expertise:Intermediate
I have always been a Samsung customer. Wouldn't chance it one bit. Just love my new upgrade.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Ok
on January 25, 2024
Posted by: Upgrade
from Maine
It works my oldS20 + better.. should of gone with S23
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Love the smallness of this phone
on January 27, 2024
Posted by: Dee Dee
from Huntington IN
I've had my phone for just 2 weeks and I'm loving it. Fits well in my little hands.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Battery life
on January 28, 2024
Posted by: Disappointed
Expertise:Intermediate
I have always had a Samsung telephone. This is the first one i have ever experienced horrendous battery life. From the setup to use of various apps, the battery drained very quickly.The telephone has been returned. I purchased an A54.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Social Commerce, January 29, 2024
Hi Disappointed,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please take a moment to review the following resources, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help resolve what you may be experiencing with your Galaxy S23's battery. Feel free to contact Samsung Support afterwards if you would like any further assistance. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please take a moment to review the following resources, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help resolve what you may be experiencing with your Galaxy S23's battery. Feel free to contact Samsung Support afterwards if you would like any further assistance. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on January 31, 2024
Posted by: Spook
from Adams Center, NY
Expertise:Intermediate
Had to upgrade because my S7 ,which was a great phone for me was outdated and unsupported so it suffered and was slow and memory was way to small for today's world of electronics. This S23 serves me very well,, fast, plenty of space for apps and all I had on my S7 with memory to spare.. Hated to pay the price but, worth it ..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on February 5, 2024
Posted by: Silverlady48
from Palm Harbor, Florida
Expertise:Intermediate
The size of the phone is easy to hold because I have small hands. The pictures and sound are much clearer than my older phone which was a Note 10.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not Happpy with the S23
on February 8, 2024
Posted by: Trish
from Castle Pines, Colorado
Expertise:Intermediate
I have had a Samsung Galaxy for year and was always very Happy
I am very disappointed with my Galaxy S23 , not at all Happy with this phone cannot wait til I can get a new phone !!!!!
I am very disappointed with my Galaxy S23 , not at all Happy with this phone cannot wait til I can get a new phone !!!!!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Social Commerce, February 9, 2024
Howdy Trish,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to protecting your investment. Samsung Care+ is great to have for those unfortunate situations in life like leaving your phone behind on the train, having it stolen, dropping your device in a pool, or dropping it and shattering the screen. We even have over 700 authorized repair locations nationwide to take your device to be repaired which helps you get back to doing what you love most in life. Without having any details available regarding what you may be currently experiencing with your Galaxy S23 and without being able to ask you any follow up questions to clarify what you have shared with us in your review, I suggest reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to protecting your investment. Samsung Care+ is great to have for those unfortunate situations in life like leaving your phone behind on the train, having it stolen, dropping your device in a pool, or dropping it and shattering the screen. We even have over 700 authorized repair locations nationwide to take your device to be repaired which helps you get back to doing what you love most in life. Without having any details available regarding what you may be currently experiencing with your Galaxy S23 and without being able to ask you any follow up questions to clarify what you have shared with us in your review, I suggest reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy Never Better
on February 11, 2024
Posted by: Mark
from Girard, Pa
Expertise:Intermediate
We've Samsung Galaxy Smartphone users since the Samsung Galaxy S4 came.
This latest model Samsung Galaxy S23,
was a bit more to learn on the device, but that always ends up being the greatest experience.
Samsung Galaxy Smartphones are 2nd to NONE
This latest model Samsung Galaxy S23,
was a bit more to learn on the device, but that always ends up being the greatest experience.
Samsung Galaxy Smartphones are 2nd to NONE
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US