Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Lavender
Average customer rating
4.1
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
115
4 Stars
30
3 Stars
22
2 Stars
9
1 Star
18
76%of customers recommend this product.
(
139 out of
182)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Lavender
Customer Rating
1
Pro lem words separate as you see in the problem
on August 29, 2024
Posted by: Angry customer
from Florida
Expertise:Intermediate
This is one of the first phones I ever had this phone changes pages at will. Has no spell check.and changes some info and is VERY difficult to navigate
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, August 30, 2024
Thank you for contacting us. We appreciate the opportunity to assist our valued customers. We understand that you contacted us to share your experience with the Galaxy S23. The S23 features a long-lasting battery, a Dynamic AMOLED 2X Display, and a super-fast Octa-Core processor. Samsung also provides a 12-month limited warranty for manufacturer defects and offers the option to add Samsung Care+ for eligible devices. If you are experiencing keyboard lag, there are some steps you can take to resolve this issue. First, optimize your phone with Device Care by closing all running apps and navigating to Settings > Battery & Device Care > Optimize Now. This will close background apps and optimize settings. Then, clear the keyboard's cache and data. To do this:
1. Open Settings, scroll and tap Apps.
2. Tap the sort icon, then tap the switch next to Show system apps, and tap OK.
3. Tap Samsung Keyboard > Force stop > Storage.
4. Tap Clear data, and then tap OK. This will erase all keyboard settings, including saved words.
Additionally, ensure your device has the latest software by going to Settings, tapping Software update > Download and install or Check for updates. If an update is available, follow the on-screen prompts to update your device. After the update, your device will restart. If this persists, please contact Samsung Support for further assistance.
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
1. Open Settings, scroll and tap Apps.
2. Tap the sort icon, then tap the switch next to Show system apps, and tap OK.
3. Tap Samsung Keyboard > Force stop > Storage.
4. Tap Clear data, and then tap OK. This will erase all keyboard settings, including saved words.
Additionally, ensure your device has the latest software by going to Settings, tapping Software update > Download and install or Check for updates. If an update is available, follow the on-screen prompts to update your device. After the update, your device will restart. If this persists, please contact Samsung Support for further assistance.
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Happy
on August 24, 2024
Posted by: AT shopper
from Long Island New York
I wish that the phone was larger. But I like it for the features. And how easy to operate.
I would recommend this to a friend!
Features
5
Performance
5
Design
2
Value
5
Written by a customer while visiting Samsung US
Posted by: TiJL
from Pennsylvania
Expertise:Intermediate
Verified Purchase:Yes
great phone, wish it had a headphone jack and definitely wish it had SD card slot
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
SAMSUNG FLAGSHIP PHONE S23 WORST EXPERIENCE
on August 17, 2024
Posted by: Rick
from India
Expertise:Intermediate
My experience with this flagship phone SAMSUNG GALAXY S23 is worst. S23 is not worth buying. Lagging issues, media display issue, within period of 5 month display started to damage after visiting to samsung service centre their answer is, if any liquid found then the display replacement is chargeable and if not it'll be replaced at no cost but the fittings won't be perfect and the display might be uneven. How professional this is. Side chrome of this S23 is kind of decaying, when i asked in the service centre why is it so they said it's for swear. So my sweat is decaying the chrom from top to bottom, Company says it's waterproof & resistant. This is the built quality of samsung flagship phone.
Thank you for the experience with my own money spent.
Thank you for the experience with my own money spent.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, August 20, 2024
Thank you for reaching out to us. We've noticed that you recently contacted us to share your experience with the Galaxy S23. The Galaxy S23 is equipped with a 50MP Wide-Angle Camera and a powerful processor, allowing it to quickly merge frames and extract details to create high-resolution photos. The Detail Enhancer technology ensures exceptionally sharp quality, making you want to zoom in for more. We understand that you are experiencing challenges with your phone lagging and media display. To troubleshoot your phone lagging, please check out the link attached. Additionally, Samsung offers a 12-month limited warranty for manufacturer defects, and we also provide Samsung Care+ that can be added to eligible devices. We would like to gather more information about your media playback. Please reach out to us at Samsung Support so that we can further assist you. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078985/ (lagging)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00078985/ (lagging)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone
on August 12, 2024
Posted by: Solo
This is a good phone samsung is the best on the market
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my new phone!
on July 30, 2024
Posted by: BevH
from Merced, CA
It has many more convenient features and takes clearer pictures.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not top notch
on July 10, 2024
Posted by: SabQ
from Townsend, TN
I was disappointed in the size of the screen firstly. Also, I do not receive calls 1/2 the time if I am on my phone reading an article or listening to a podcast. This is extremely frustrating. I do not know why this would happen. This phone is a supposed upgrade from my A50 that I had for 6 years. I do not believe so. Even the battery doesn't last as long as my older A50.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy R&R Team, July 10, 2024
Hello Sab! Your critique is very valuable as we strive to improve our services and devices. We see that you are reaching out regarding your S23. We want to work with you to troubleshoot what you are experiencing with your device. This phone is 146.3 x 70.9 x 7.6mm in dimensions and allows you to have a comfortable grip as well as a big enough view to enjoy videos and photos on your device. I will be attaching a link that will help you troubleshoot what you are experiencing with receiving calls and optimizing your battery. If you are unable to make or receive calls from your phone, there could be a problem with your phone's SIM card, damage to your phone, or an issue with your account or carrier. Follow the steps in the link to troubleshoot this. Samsung Cares offers a limited warranty for manufactors defects that lasts 12-months. If this persists, we recommend reaching out to us at Samsung Support for additional assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01001613/#:~:text=Check%20if%20the%20phone%20is,or%20contact%20is%20not%20blocked. (Phone Calls)
https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-the-battery-of-my-new-phone-seems-to-be-draining-faster/ (Optimize battery)
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01001613/#:~:text=Check%20if%20the%20phone%20is,or%20contact%20is%20not%20blocked. (Phone Calls)
https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-the-battery-of-my-new-phone-seems-to-be-draining-faster/ (Optimize battery)
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Leonela
Verified Purchase:Yes
I have been using it for only a week but it seems to be very good. It is fast and the quality of image is great. It is small compared to all the cel phones I have had before, but I like it anyway.
Written by a customer while visiting Samsung US