Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Lavender
Average customer rating
4.1
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
115
4 Stars
30
3 Stars
22
2 Stars
9
1 Star
18
76%of customers recommend this product.
(
139 out of
182)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Lavender
Customer Rating
5
Excellent phone
on March 5, 2023
Posted by: Raymo007
from Colo
Expertise:Intermediate
Pre-order this phone works with no problem battery last alarm time.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
I seriously dislike this phone
on April 25, 2023
Posted by: Phone 1
from Indiana
Expertise:Intermediate
I've had the phone a month and there is nothing to like. I got it because I was worried about the battery on my previous phone, well, the Samsung is no better. Aside from the color! Samsung has ridiculous features, I don't care about the camera. The voice-mail is difficult at best and it is small, which may be the cool thing now, but I may as well be using my old flip phone. I do everything on my phone and this is nothing but painful.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, April 26, 2023
Hello Phone 1... Thank you for your take on the Samsung Galaxy S23. Your opinion is valuable as we continue to bring our consumers the best in design and functionality. The Samsung Galaxy S23 is 6.1”, however the Samsung Galaxy S23+ is 6.6”, while the Samsung Galaxy S23 Ultra is 6.8”, if you are wanting a larger screen. Please reach out to Samsung Support for assistance with your voicemail, and for anything further. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
S23
on May 22, 2023
Posted by: warren
from Washington DC
Expertise:Intermediate
My S10 was easier to set up as this has items' I would like to get rid of but cant
It does not like my selection for messaging .
It does not like my selection for messaging .
I would recommend this to a friend!
Features
3
Performance
5
Design
4
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 23, 2023
Hello Warren, we are so grateful to you for taking time to share your thoughts on your Samsung Galaxy S23 with us. We would be more than happy to help you adjust the settings of your device to best align to your needs. For your convenience we have provided a link to the product manual, and the Samsung Support Team. They can work with you one on one and guide you through the steps that may be necessary to help you. Without knowing what messaging app you are trying to use we would recommend reaching out to the Samsung Support Team. Thank you for being a loyal Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Message
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Message
Written by a customer while visiting Samsung US
Customer Rating
5
They just keep on getting better!
on December 18, 2023
Posted by: Big Willie
from Ballston Spa NY
Expertise:Intermediate
I've been a Galaxy user since I got my first one an S8 years ago, I'd never consider getting another model.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Forced advertisements
on June 2, 2024
Posted by: chef
Expertise:Intermediate
I had little to no complaints for a while but I will never buy a samsung phone again. I turn off all notifications, use blockers ect but samsung themes refuses to stop notifying me for useless app deals I don't want and have never been interested in. I never would have bought this phone if I knew I'd be forced to look at ads constantly throughout the day, sad to see a good company go the route of spamming.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Social Commerce, June 3, 2024
Greetings Chef,
Thank you for finding the unobstructed time out of your day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Ads can be really intrusive, especially when they keep popping up on your screen. In most cases, if not all, pop-up ads are caused by a third-party app you recently installed. It is time to get rid of these pop-up invaders and get your phone and peace of mind back. Pop-up ads have nothing to do with the phone itself. They are caused by third-party apps installed on your phone. Ads are a way for app developers to make money, and the more ads that are displayed, the more money the developer makes. This is why some of them are so persistent. You can get rid of pesky ads in a few steps. Take a moment to review, "Get rid of pop-up ads on your Galaxy phone" when you have the availability to help resolve what you have described to be experiencing with your Galaxy S23. Let us know if you would like any further assistance by reaching out to Samsung Support at your earliest convenience. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00084982/
Thank you for finding the unobstructed time out of your day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Ads can be really intrusive, especially when they keep popping up on your screen. In most cases, if not all, pop-up ads are caused by a third-party app you recently installed. It is time to get rid of these pop-up invaders and get your phone and peace of mind back. Pop-up ads have nothing to do with the phone itself. They are caused by third-party apps installed on your phone. Ads are a way for app developers to make money, and the more ads that are displayed, the more money the developer makes. This is why some of them are so persistent. You can get rid of pesky ads in a few steps. Take a moment to review, "Get rid of pop-up ads on your Galaxy phone" when you have the availability to help resolve what you have described to be experiencing with your Galaxy S23. Let us know if you would like any further assistance by reaching out to Samsung Support at your earliest convenience. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00084982/
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing but trouble since bought last may!
on June 12, 2024
Posted by: None
from Kirksville, mo.
Expertise:Intermediate
Very unhappy with the phone,cuts ppl off,never know when will work,ppl sound garbled,unable to understand!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, June 13, 2024
Hey there None,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would love to be able to assist you with what you may be experiencing with your Galaxy S23, however, without having more information available and without being able to ask you any follow up questions to clarify what you have shared with us, I suggest reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would love to be able to assist you with what you may be experiencing with your Galaxy S23, however, without having more information available and without being able to ask you any follow up questions to clarify what you have shared with us, I suggest reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Nice replacement
on March 30, 2023
Posted by: Tyrone
from Kansas City
Expertise:Expert
This is the 4th Galaxy model I've owned. I'm replacing an S10. y new S23 meets my expectations!
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect S9 vs Perfect S23.
on April 12, 2023
Posted by: DevilDog
from La Habra,Ca.
Expertise:Intermediate
I only have had this cream color Galaxy S23 for about 2 weeks now, and already love it to death!!! From my Carrier, I got SUCH A DEAL,TO GET SUCH A DEAL, I HAD TO HAVE:(1)Amaculate 5yrs.old, S9 trade-in. (2)Magenta Max 55+(I have had for 10yrs. Now!! I also got 3 accessories for next to Nothing, a Belkin braided 6foot "C to C cable, a Tech21 "impact resistant to 12foot drops cover, And Samsung, I want to THANK U for a "Quick charger" 25w, I
still can't get over how quick it charges this new S23-up(a little over an hour), THANK U Samsung!!!!!
still can't get over how quick it charges this new S23-up(a little over an hour), THANK U Samsung!!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US