Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Lavender
Average customer rating
4.1
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
115
4 Stars
30
3 Stars
22
2 Stars
9
1 Star
18
76%of customers recommend this product.
(
139 out of
182)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Lavender
Customer Rating
5
Love this phones features
on July 26, 2023
Posted by: Vkko
from Racine wi
Expertise:Intermediate
Bought this phone a few weeks ago and I’ve been very happy with it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
G 23
on July 26, 2023
Posted by: Ben1
from San Antonio TX
Expertise:Intermediate
The G23 is not as good as the 20FE 5G.
The speakers on the G23 are hard to hear, the SD card being taken away makes it harder to store information, it is hard getting some apps to work, the size change was disappointing, finger print sensor will not work 90 precent of the time.
The speakers on the G23 are hard to hear, the SD card being taken away makes it harder to store information, it is hard getting some apps to work, the size change was disappointing, finger print sensor will not work 90 precent of the time.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy Debra, Social Commerce, July 27, 2023
Greetings Ben1,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. If you are having trouble using your fingerprint sensor there are a few things to consider. If you have the available time in your day, please take a look at the article titled, "Samsung phone is not recognizing fingerprints" to conduct a few troubleshooting steps to help resolve what you have been experiencing with your device. Although the Galaxy S23 series lacks expandable storage capabilities, you do still have the option of cloud based storage like Samsung Cloud, Google Drive, and Microsoft OneDrive. Check out, "Manage storage on your Galaxy S23 series phone" for more information on the topic. If you're looking for a larger display, check out the Galaxy S23 Ultra and the Galaxy Z Fold4. I have included a link below for your review. Let us know if you would like any further assistance by reaching out to Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/compare/#category/N0002101/products/SM-S918UZEFATT,SM-F936UZAEVZW
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. If you are having trouble using your fingerprint sensor there are a few things to consider. If you have the available time in your day, please take a look at the article titled, "Samsung phone is not recognizing fingerprints" to conduct a few troubleshooting steps to help resolve what you have been experiencing with your device. Although the Galaxy S23 series lacks expandable storage capabilities, you do still have the option of cloud based storage like Samsung Cloud, Google Drive, and Microsoft OneDrive. Check out, "Manage storage on your Galaxy S23 series phone" for more information on the topic. If you're looking for a larger display, check out the Galaxy S23 Ultra and the Galaxy Z Fold4. I have included a link below for your review. Let us know if you would like any further assistance by reaching out to Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/compare/#category/N0002101/products/SM-S918UZEFATT,SM-F936UZAEVZW
Written by a customer while visiting Samsung US
Customer Rating
4
Great
on July 26, 2023
Posted by: Rshan0225
from Ponte Vedra Florida
Expertise:Intermediate
I got my phone a few weeks agoand love it! Fantastic camera.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing battery life, snappy performance!
on July 15, 2023
Posted by: Mclifford81
from Richmond VA
Expertise:Expert
This is one of the best Android phones in 2023 hands down. With it's amazing battery life, snappy performance, and intuitive user interface it's a pleasure to use as a daily driver. My only issue with it is the underwhelming camera performance. Don't get it wrong it's still highly capable of taking some amazing pictures but it's more of a.trial and error experience. Whereas other Android phones, cough Pixel cough, do a better overall job on photos, the video performance is one of the best around on the Android market. I'd say end of the day if you aren't huge on photos being consistent all of the time then this is the best Android midsize phone available in the US today.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone ever
on July 9, 2023
Posted by: Delz
from Florida
Expertise:Intermediate
Have the phone for one month and it is terrible. The front camera is worse compared to my previous Samsung phones I had and they we all lower thank the Samsung 23 ultra
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, July 10, 2023
Hi Delz,
Thanks for taking the opportunity to review your Samsung Galaxy S23. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy S23 has a 12MP selfie Camera, a 12MP Ultra-Wide Camera, 50MP Wide-Angle Camera, and a 10MP 3x Optical Zoom Telephoto Camera. It takes even brighter, crisper low light selfies and videos. And now, Expert RAW supports Multiple exposures shooting in 50MP for high resolution shots with dynamic range. Without knowing more details about what you are experiencing with your Galaxy S23's camera functionality, I recommend reaching out to Samsung Support when you can for further assistance and/or troubleshooting. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s23/
Thanks for taking the opportunity to review your Samsung Galaxy S23. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy S23 has a 12MP selfie Camera, a 12MP Ultra-Wide Camera, 50MP Wide-Angle Camera, and a 10MP 3x Optical Zoom Telephoto Camera. It takes even brighter, crisper low light selfies and videos. And now, Expert RAW supports Multiple exposures shooting in 50MP for high resolution shots with dynamic range. Without knowing more details about what you are experiencing with your Galaxy S23's camera functionality, I recommend reaching out to Samsung Support when you can for further assistance and/or troubleshooting. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s23/
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung service, options & plans.
on July 7, 2023
Posted by: 8another1ofME
Beautiful design, specs are a plus. And the options are unbeatable on affordable payments.
Written by a customer while visiting Samsung US
Customer Rating
1
Camera failed
on July 5, 2023
Posted by: Deee
Expertise:Expert
I've had this phone for 2 weeks and I've already gotten a camera failed message. I have tried everything except for a factory reset. My S8 which stopped getting updates worked better than this upgrade. Highly disappointed.
No, I would not recommend this to a friend.
Response from Samsung USBy Debra, Social Commerce, July 5, 2023
Hey Deee,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone is displaying a "Camera Failed" message, freezing, lagging, or the preview is not working, the good news is that it's most likely a software issue and not a physical problem with the camera. For your convenience, I have included an article titled, "Issues with Camera app on Samsung phone or tablet" that contains some helpful troubleshooting steps that you can take to resolve what you are experiencing. Be sure to check it out when you have the availability in your schedule. If you would like any further assistance, please do not hesitate to reach out Samsung Support when it is most convenient for you. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone is displaying a "Camera Failed" message, freezing, lagging, or the preview is not working, the good news is that it's most likely a software issue and not a physical problem with the camera. For your convenience, I have included an article titled, "Issues with Camera app on Samsung phone or tablet" that contains some helpful troubleshooting steps that you can take to resolve what you are experiencing. Be sure to check it out when you have the availability in your schedule. If you would like any further assistance, please do not hesitate to reach out Samsung Support when it is most convenient for you. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on July 4, 2023
Posted by: Bobbi boom
Expertise:Intermediate
Love it. I hate the 5 g and also no SD card or audio jack otherwise I love it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US