Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Lavender
Average customer rating
4.1
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
115
4 Stars
30
3 Stars
22
2 Stars
9
1 Star
18
76%of customers recommend this product.
(
139 out of
182)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Lavender
Customer Rating
5
I love this phone!
on September 18, 2023
Posted by: SueS
from MOOSIC, PA
Expertise:Intermediate
It's super fast, great display and options to play around with. The camera is what sealed the deal for me. It's the best camera I've ever seen next to the S23 Ultra and Google Pixel Pro 7.
Highly recommend 👌
Highly recommend 👌
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Good to have a new phone
on September 13, 2023
Posted by: Showey
from Kansas
Expertise:Intermediate
Have had this phone for 12 days. Everything is good. Have to get used to the volume and off/on being on the right side together instead of opposite sides like my S10.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I've always bought Samsung Galaxy phones
on September 12, 2023
Posted by: Tim78
from Southeast Missouri
Expertise:Intermediate
I really like the phone, but I wish I had purchased the Plus or the Ultra. I bought it online and it's just to small. In the past I had the S8 and S10. They were huge compared to the S23. It was my fault. I didn't read the dimensions. I'm going to pay this one off as fast as possible and purchase either a 23 ultra or a 24 ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Different than Apple but not bad
on September 7, 2023
Posted by: Buttercup00
from NC
Expertise:Beginner
Android is a bit harder to use but has some excellent features. Love the camera, you can take outstanding pictures, remove unwanted objects from pictures etc.
I do not like having so much trouble trying to answer thr phone lol I just can't get the hang of it and that when you use Samsung pay, every time I open the phone it pops up! I hate this, finally I deleted it. The battery life isn't great, and fingerprints are just an aggravation because it doesn't pick them up really well, lastly thr Keyboard is to sensitive. 3 stars is all I can give it.
I do not like having so much trouble trying to answer thr phone lol I just can't get the hang of it and that when you use Samsung pay, every time I open the phone it pops up! I hate this, finally I deleted it. The battery life isn't great, and fingerprints are just an aggravation because it doesn't pick them up really well, lastly thr Keyboard is to sensitive. 3 stars is all I can give it.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Debra, Social Commerce, September 8, 2023
Hello Buttercup00,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. If you are having trouble using your fingerprint sensor there are a few things to consider. For your convenience, I have included a few links to articles that may help you resolve what you have been experiencing with your Galaxy S23. Be sure to check out, "Samsung phone is not recognizing fingerprints," "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." I have also provided a link below for your device's user manual to help you become better acquainted with your new device since switching to Samsung devices. Samsung also has a YouTube channel that has videos dedicated to your device. Check it out when you can! If you would like any additional assistance, please feel free to contact Samsung Support. Thank you for being a steady Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/downloads/
https://www.youtube.com/c/Samsung/playlists
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. If you are having trouble using your fingerprint sensor there are a few things to consider. For your convenience, I have included a few links to articles that may help you resolve what you have been experiencing with your Galaxy S23. Be sure to check out, "Samsung phone is not recognizing fingerprints," "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." I have also provided a link below for your device's user manual to help you become better acquainted with your new device since switching to Samsung devices. Samsung also has a YouTube channel that has videos dedicated to your device. Check it out when you can! If you would like any additional assistance, please feel free to contact Samsung Support. Thank you for being a steady Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/downloads/
https://www.youtube.com/c/Samsung/playlists
Written by a customer while visiting Samsung US
Customer Rating
3
Phone so much smaller it takes me forever to text
on September 5, 2023
Posted by: Joey
from Cincinnati Ohio
I wish I could find a larger phone. Also cannot use the calendar. It's terrible. Cannot edit!
I must say I'm not happy with it!
I must say I'm not happy with it!
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, September 6, 2023
Hey Joey,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you're in the market for a larger display on your device, I recommend taking a look at the Galaxy S23+ and the S23 Ultra. These devices offer you slightly larger displays that may be more up to your standards in terms of size. I have provided you a link below so that you can check them out when you have the free time. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your Galaxy S23 has been updated with the most current version of software. I have also provided your update below, for your easy access. Let us know if you would like any additional assistance by reaching out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/compare/#category/N0002101/products/SM-S918UZRNXAA,SM-S916ULGAXAA
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you're in the market for a larger display on your device, I recommend taking a look at the Galaxy S23+ and the S23 Ultra. These devices offer you slightly larger displays that may be more up to your standards in terms of size. I have provided you a link below so that you can check them out when you have the free time. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your Galaxy S23 has been updated with the most current version of software. I have also provided your update below, for your easy access. Let us know if you would like any additional assistance by reaching out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/compare/#category/N0002101/products/SM-S918UZRNXAA,SM-S916ULGAXAA
Written by a customer while visiting Samsung US
Customer Rating
5
Excellant Photos
on September 2, 2023
Posted by: Nortie
from Auburn, MI
Expertise:Intermediate
I've had the camera three months . I wanted a better camera for when we took our vacation to Michigan's Upper Peninsula . I wasn't disappointed.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Luxurious
on September 1, 2023
Posted by: Johnnyx777
from Florence, Kentucky
Expertise:Intermediate
I bought this phone and it has worked so well, it's very nice with a luxury feel, definitely recommend
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Can't tell if the cell service is bad or my phone
on August 30, 2023
Posted by: Dkipperk
I think the phone is just a phone pretty basic. If that is what you are looking for, then this will work.my cell service is bad.
I would recommend this to a friend!
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy Debra, Social Commerce, September 4, 2023
Howdy Dkipperk,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. When you have the free time in your day, please take a look at the article that I have linked below for you titled, "Issues with mobile network connection on Samsung phone or tablet" to help resolve what you have been experiencing with your Galaxy S23's connectivity. Please feel free to contact Samsung Support after reviewing the provided resource if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. When you have the free time in your day, please take a look at the article that I have linked below for you titled, "Issues with mobile network connection on Samsung phone or tablet" to help resolve what you have been experiencing with your Galaxy S23's connectivity. Please feel free to contact Samsung Support after reviewing the provided resource if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Written by a customer while visiting Samsung US