Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24+ 512GB (Unlocked) - Marble Gray
Average customer rating
4.5
(292 Reviews)
Rating breakdown 292 reviews
5 Stars
217
4 Stars
39
3 Stars
18
2 Stars
8
1 Star
10
91%of customers recommend this product.
(
183 out of
201)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24+ 512GB (Unlocked) - Marble Gray
Customer Rating
1
SO unhappy with this phone!
on May 3, 2024
Posted by: Laura832
from New York, NY
Expertise:Intermediate
I was so excited to get the S24+ after Christmas.... I've been a loyal Samsung user for over 15 years... however, this phone camera is the absolute worst I have ever owned. I just switched from the S20Fe and I am so grateful that I still own it, as I have switched back to using it. I'm locked into a 2 year phone plan with my S24+, but I am so desperate to have a decent working camera that I've had to resort to this option. Every photo on the S24+ is overprocessed and given that I take so many pictures of my family and children, the washed out, ghost-like, sickly appearance that the S24+ gives any skin tone is just unacceptable for a phone in this price range. I was a little disappointed with the quality of the S20Fe camera when I first purchased it: the selfie camera didn't have autofocus and I found that my previous phone, the S9, was so much better at producing quality photos that could be blown up and printed off for framing. We have 8×10 portraits all over our house from photos taken with the S9. The S20Fe produces decent photos, but I was really looking forward to an even better camera with the release of the S24+. I have never in my life been so disappointed. I have switched around all my settings, downloaded the camera assistant, and tried editing them through my paid subscriptions to various photo editing apps... the portrait pictures and skin tone quality are so so bad. Additionally, the battery life on my S24+ is terrible. I see so many reviews stating that the battery is exceptional, but I only use my phone for roughly 5 hours total per day (scrolling social media, taking pictures and videos, checking emails, etc.) and my phone goes from 80% charged to 15%. Overall, I've always loved Samsung's operating system... but I am so so disappointed with this particular phone. The camera is such an important component in my choice of phone and I've always been happy with the previous versions of the Galaxy S series.. I just cannot believe how bad the camera/gallery app is on this S24+.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, May 6, 2024
Good day Laura832,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24+. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24+ comes with a 12MP Selfie Camera and a triple Rear Camera consisting of a 50MP Wide-angle Camera with 2x optical quality zoom, 12MP Ultra-Wide Camera and 10MP 3x Optical Zoom Camera. You can use portrait mode on 2x and 3x zoom to take dynamic close-ups. Even in low light, take shots with reduced noise thanks to Nightography and the new ProVisual engine enhances detail and color for clear, vibrant high-resolution photos, even at digital zoom distances. Your device utilizes AI throughout many apps and experiences. For instance, the camera uses AI Zoom to take better zoom photos. You can use AI to edit images, like Generative Edit, which can fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. If you would like, you re able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features (Settings->Advanced Features->Galaxy AI.) Your Galaxy S24+ offers an intelligent, all-day battery that can allow you to watch videos for up to 31 hours or listen to music for up to 92 hours. Take a moment to review, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have some time out of your schedule to learn some information about optimizing your Galaxy battery. If you would like any further assistance or if you have any questions for us, please feel free to contact Samsung Support. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/smartphones/galaxy-s24/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24+. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24+ comes with a 12MP Selfie Camera and a triple Rear Camera consisting of a 50MP Wide-angle Camera with 2x optical quality zoom, 12MP Ultra-Wide Camera and 10MP 3x Optical Zoom Camera. You can use portrait mode on 2x and 3x zoom to take dynamic close-ups. Even in low light, take shots with reduced noise thanks to Nightography and the new ProVisual engine enhances detail and color for clear, vibrant high-resolution photos, even at digital zoom distances. Your device utilizes AI throughout many apps and experiences. For instance, the camera uses AI Zoom to take better zoom photos. You can use AI to edit images, like Generative Edit, which can fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. If you would like, you re able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features (Settings->Advanced Features->Galaxy AI.) Your Galaxy S24+ offers an intelligent, all-day battery that can allow you to watch videos for up to 31 hours or listen to music for up to 92 hours. Take a moment to review, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have some time out of your schedule to learn some information about optimizing your Galaxy battery. If you would like any further assistance or if you have any questions for us, please feel free to contact Samsung Support. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/smartphones/galaxy-s24/
Written by a customer while visiting Samsung US
Posted by: Drew Sotheby
Expertise:Intermediate
Verified Purchase:Yes
Faster and not overheated when charged in new car.
I would recommend this to a friend!
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Very Disappointing
on March 8, 2024
Posted by: Brucether2
from Missouri
I don't care for the s24+. It doesn't have the audio port, I had to down a junk app to get notifications, and I cannot do talk to text (yet). The talk to text icon is gone. The double-tap doesn't turn on my screen, the fingerprint reader is very hit and miss. Not to mention, it came loaded with a bunch of games I am still removing. Give me back my s9!!
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
1
Response from Samsung USBy Social Commerce, March 8, 2024
Greetings Brucether2,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24+. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy S24+ has a shared USB/Charger/Audio port directly positioned at the bottom of the device in the center. To choose which apps are allowed to send you notifications: From Settings, tap Notifications > App notifications, and then tap to enable notifications for individual apps. If you would like to sort your notifications: From Settings, tap Notifications > Sort notifications, and then choose to sort by priority or time. If you would like to choose which notifications are allowed on the Lock screen: From Settings, tap Notifications > Lock screen notifications, and then tap to enable the feature. Tap an option to customize: * Show content: Show notifications in the Notification panel. * Hide content: Do not show notifications in the Notification panel. * Show content when unlocked: Show notification content when the screen is unlocked. * Notifications to show: Choose which notifications to show on the Lock screen. You can even change the style and additional settings for your notifications. From Settings, tap Notifications > Notification pop-up style, and then choose a pop-up style. From the Navigation bar, tap Voice input and speak your text. For your convenience, I have linked your device manual below so that you can easily customize the settings on your device to your specifications. If you are having trouble using your fingerprint sensor, take a look at "Samsung phone is not recognizing fingerprints" to help resolve what you may be experiencing with your device. Let us know if you would like further assistance afterwards by contacting Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24+. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy S24+ has a shared USB/Charger/Audio port directly positioned at the bottom of the device in the center. To choose which apps are allowed to send you notifications: From Settings, tap Notifications > App notifications, and then tap to enable notifications for individual apps. If you would like to sort your notifications: From Settings, tap Notifications > Sort notifications, and then choose to sort by priority or time. If you would like to choose which notifications are allowed on the Lock screen: From Settings, tap Notifications > Lock screen notifications, and then tap to enable the feature. Tap an option to customize: * Show content: Show notifications in the Notification panel. * Hide content: Do not show notifications in the Notification panel. * Show content when unlocked: Show notification content when the screen is unlocked. * Notifications to show: Choose which notifications to show on the Lock screen. You can even change the style and additional settings for your notifications. From Settings, tap Notifications > Notification pop-up style, and then choose a pop-up style. From the Navigation bar, tap Voice input and speak your text. For your convenience, I have linked your device manual below so that you can easily customize the settings on your device to your specifications. If you are having trouble using your fingerprint sensor, take a look at "Samsung phone is not recognizing fingerprints" to help resolve what you may be experiencing with your device. Let us know if you would like further assistance afterwards by contacting Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Written by a customer while visiting Samsung US
Customer Rating
5
Glad I Upgraded
on February 11, 2024
Posted by: Browe
Have had the Ultra for a week. Tested out the interpreter function and looks easy to use and will be helpful in upcoming trips to Europe and Scandanavia. Screen resolution is clear and crisp. Will also get to test out the enhanced 200X camera in the Northeast to the eclipse in April. Battery life is better than the 21 it replaced. Daily use, including business needs and multiple email accounts, still leaves 70% plus at day's end.
Written by a customer while visiting Samsung US
Customer Rating
1
NOT HAPPY
on July 21, 2024
Posted by: MajorDisappointment
from Kentucky
I bought a S24+ and it freezes when I play games and I have to restart the app. I'm very disappointed. If I could return it I would. Don't sink big money into this junk.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, July 22, 2024
Your feedback is greatly appreciated. We see that you're reaching out regarding your S24+. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out the link below to troubleshoot this. If this continues after following all the steps, please reach out to us at Samsung Support so that we can look into a possible resolution for you. -Kelvin
samsung.com/us/support/troubleshooting/TSG01001416/ (freezing)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
samsung.com/us/support/troubleshooting/TSG01001416/ (freezing)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
3
What? No charger?
on May 20, 2024
Posted by: Dentist777
from virginia
Expertise:Intermediate
You would think they would give you a charger at these prices, but , no, that is an extra charge
Features
5
Performance
4
Design
2
Value
3
Response from Samsung USBy Social Commerce, May 21, 2024
Good day Dentist777,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24+. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. With many Galaxy users making sustainable choices in their daily lives to promote better recycling habits as well as having compatible charging blocks and/or adapters available from previous devices, we also try to lead a sustainable future by minimizing environmental impact. Wall chargers and adapters are sold separately. As noted in the "What's In The Box" tab, your Galaxy S24+ box includes, your Galaxy S24+, a Data Cable (USB Type C), and an Ejection Pin. If you would care to share any additional feedback with us regarding your purchase or if you would like any further assistance, let us know by reaching out to Samsung Support at your leisure. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24/buy/galaxy-s24-plus-512gb-unlocked-sm-s926uzvexaa/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24+. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. With many Galaxy users making sustainable choices in their daily lives to promote better recycling habits as well as having compatible charging blocks and/or adapters available from previous devices, we also try to lead a sustainable future by minimizing environmental impact. Wall chargers and adapters are sold separately. As noted in the "What's In The Box" tab, your Galaxy S24+ box includes, your Galaxy S24+, a Data Cable (USB Type C), and an Ejection Pin. If you would care to share any additional feedback with us regarding your purchase or if you would like any further assistance, let us know by reaching out to Samsung Support at your leisure. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24/buy/galaxy-s24-plus-512gb-unlocked-sm-s926uzvexaa/
Written by a customer while visiting Samsung US
Posted by: Mihail C
Verified Purchase:Yes
I can see the pixels on the screen. Camera on my S23 Ultra was better. Cannot charge on super charger - it's interrupting every 3 seconds while charging. Screen is way to sensitive and can be easily activated while in the pocket. And phone gets hot. I regret that I upgraded. Phone has many better futures, but when upgrading to a new model - my expectations were a better phone.
No, I would not recommend this to a friend.
Features
4
Written by a customer while visiting Samsung US
Customer Rating
1
Lousy phone
on March 24, 2024
Posted by: Dano
from Currently, Los Angeles
Expertise:Intermediate
I have an S24. It is terrible. It changes words and doesn't understand english.
Wish I'd never got this one.
Wish I'd never got this one.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, March 25, 2024
Hey there Dano,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24+. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Whether you want to send fun messages to friends or type up something important, your phone's keyboard settings have got you covered. You can send emojis, change the keyboard's language, change the default keyboard, or even type things out with your voice. Take a look at, "Adjust keyboard settings on your Galaxy phone" to learn how you can make some minor adjustments that may make the world of difference for you in terms of convenience when it comes to texting. If you would like any further assistance afterwards or if you have any questions for us. do not hesitate to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00079092/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24+. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Whether you want to send fun messages to friends or type up something important, your phone's keyboard settings have got you covered. You can send emojis, change the keyboard's language, change the default keyboard, or even type things out with your voice. Take a look at, "Adjust keyboard settings on your Galaxy phone" to learn how you can make some minor adjustments that may make the world of difference for you in terms of convenience when it comes to texting. If you would like any further assistance afterwards or if you have any questions for us. do not hesitate to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00079092/
Written by a customer while visiting Samsung US