Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Cobalt Violet
Average customer rating
3.6
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
26
4 Stars
7
3 Stars
5
2 Stars
4
1 Star
12
59%of customers recommend this product.
(
24 out of
41)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Cobalt Violet
Customer Rating
1
Wish I had never traded
on June 5, 2024
Posted by: Junk phone
After using many different Samsung devices, I can say with certainty that this particular model is the worst one I've ever owned.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, June 6, 2024
Hello,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to assist you with whatever you may be experiencing with your Galaxy S24, however, without having any information available regarding what may be occurring and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to assist you with whatever you may be experiencing with your Galaxy S24, however, without having any information available regarding what may be occurring and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
4
Good for videos
on June 4, 2024
Posted by: CivicenteRnig
Expertise:Expert
I'm not allowed to say the things I enjoyed about this pho e or how I got it
I would recommend this to a friend!
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Posted by: Cynda Bear
from Virginia
Expertise:Intermediate
Verified Purchase:Yes
Love the camera! It is awesome. I don't like when you talk in it, it has to say it twice!
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
message app suck!
on May 30, 2024
Posted by: donna
from philadelphia
Expertise:Intermediate
I bought this a month ago and this is the first android phone that the messager app was not functioning. Would cut off mid message or autoatically go to another app. Unable to read incoming message d/t the display lasting 2-3 seconds. Attepted to troubleshoot and reset according to google and you tube. No solution. Have to wait until my next day off to take it back to the dealer.:(
No, I would not recommend this to a friend.
Performance
1
(click to see the video)
Response from Samsung USBy Social Commerce, May 31, 2024
Howdy Donna,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. When you have some free time available, please take a look at "Messages on Samsung phone are slow, do not send, or cannot be received" to help resolve what you may be experiencing with your text messages. If you have any questions for us afterward or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. When you have some free time available, please take a look at "Messages on Samsung phone are slow, do not send, or cannot be received" to help resolve what you may be experiencing with your text messages. If you have any questions for us afterward or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Written by a customer while visiting Samsung US
Customer Rating
1
Unhappy
on March 24, 2024
Posted by: Artie
Unhappy. Phone keeps cutting off. screen is totally black
No, I would not recommend this to a friend.
Features
1
Response from Samsung USBy Social Commerce, March 25, 2024
Greetings Artie,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone or tablet displays only a blank screen, there are a few things you can check to determine the cause of the problem. For example, your device's battery might be dead, or maybe it just needs to be reset. Take a moment to review, "Blank or black display on Samsung phone or tablet" to conduct a few simple troubleshooting steps to help resolve what you may be experiencing with your Galaxy S24's display. Let us know if you have any questions for us afterwards or if you would like any further assistance by contacting Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001470/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone or tablet displays only a blank screen, there are a few things you can check to determine the cause of the problem. For example, your device's battery might be dead, or maybe it just needs to be reset. Take a moment to review, "Blank or black display on Samsung phone or tablet" to conduct a few simple troubleshooting steps to help resolve what you may be experiencing with your Galaxy S24's display. Let us know if you have any questions for us afterwards or if you would like any further assistance by contacting Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001470/
Written by a customer while visiting Samsung US
Customer Rating
5
The Samsung product.
on March 3, 2024
Posted by: lasupermom
I want this Samsung cellular. I love it so much. Everyone has one I think it's better than mine that's why I want it so much.
Written by a customer while visiting Samsung US