Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Cobalt Violet
Average customer rating
3.6 out of 5
3.6
(54 Reviews)
Open Ratings Snapshot
Rating breakdown 54 reviews
5 Stars
26
4 Stars
7
3 Stars
5
2 Stars
4
1 Star
12
59%of customers recommend this product. 
(
24 out of 41
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Cobalt Violet
Customer Rating
1 out of 5
1
Stay away
on November 18, 2024
Posted by: Junk
from Forest city pa
Expertise:Intermediate
Great phone at first them the charging issues start. Just Google the issues before your decide on a s24. My phones charging port melted and all I get is the run around. My phone is 4 months old. Zero damage to phone. They keep telling me to take it to there dealer and that it is under warranty and dealer keeps trying to charge me 136. I'm not one to complain but there is a issue with these phones
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, November 19, 2024
Thank you for sharing your experience with the Galaxy S24. The Galaxy S24 offers more screen space, enhanced battery life, and greater processing power. The S24+ features QHD+ resolution, which is the highest available on a Galaxy smartphone. Additionally, our latest Vapor Chamber has been enlarged and includes an improved heat dissipation system, ensuring you can game at peak performance. We hate to see that you've had some damage to your charging port. We'd like to work with you to get this resolved. Please reach out to us at Samsung Support so that we can gather some additional information and help you find a resolution. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Terrible AI, good phone in other respects
on April 14, 2025
Posted by: TonyM
Expertise:Expert
While it's significantly faster, then my previous s10, the much-advertised AI features are an enormous downgrade from previous editions. Holding the home button, instead of allowing Google Voice or a configurable assistant, can only open Circle to Search, which both is focused on visual features and which doesn't activate the mic automatically, doubling the number of taps for the same functionality. You can configure the power button, but the unremovable Gemini app fails to perform actions as simple as setting an alarm or creating a reminder. Assistant is better but is noticeably slower to load (2 sec loading time). The voice recognition feature only gets 3/4th of the words right and puts punctionation in random places.
Terrible AI features, good phone in other respects.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
5 out of 5
5
Design
3 out of 5
3
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 15, 2025
Hi there TonyM, we appreciate you sharing your thoughts about your Samsung Galaxy S24 with us. We understand that a new device can take time to adjust to your preferences, and learn the full capabilities of the device. We have provided a link to the full device manual to help you with the settings of Galaxy AI and additional features. We have also shared a link to the Samsung Support Team to help you with the voice recognition features. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Overextends it's welcome
on November 3, 2024
Posted by: Butterflybear
Expertise:Expert
This phone is not giving me the reception and quality that I have experienced with samsung in the past.
Even more important is that Samsung seems to have absolutely no respect for my choices or my privacy.
I not only can't delete Samsung's store, but I can't even stop the notifications. In addition they periodically upload apps that I don't want and haven't requested.
The phone's connection to my hearing aids is sketchy and stops for no apparent reason.
The phone is very slow to upgrade the connection when I am within range of better service. I also bounce from roam to not while in the exact same place in my home.
Photo quality is not good.
Autocorrect is often just plain stupid.
I will not purchase or recommend any Samsung product ever again.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, November 7, 2024
Thank you for providing your feedback on the Galaxy S24. We understand how essential reliable performance, connectivity, and privacy are to you, and we’re here to address your concerns. For the connection to hearing aids, it may help to review the Bluetooth settings to ensure optimal performance with assistive devices. Try resetting Bluetooth settings or updating firmware for both the device and hearing aids can enhance stability. If that continues, please reach out to us at Samsung Support for additional assistance. Network connectivity challenges, such as roaming within your home, adjusting network settings, or resetting network configurations under Settings > General Management > Reset > Reset Network Settings might resolve these situations, especially if you’re in a challenging coverage area. Finally, for photo quality and autocorrect adjustments, try accessing Camera Settings for enhancements and Keyboard Settings under General Management to fine-tune autocorrect to your preferences. We've added a link to help show you how to get the most out of your phone camera. We'd also like to gather some additional information regarding what you are experiencing as far as the apps uploading. Please reach out to us at Samsung Support so that we can assist you with this. If any of this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10000932/ (camera tips)
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Insufficient equipment
on June 20, 2024
Posted by: Tony
It doesn't come with a charger? I mean really.......
Response from Samsung USBy R&R Team, June 20, 2024
We're pleased to hear from you today, Tony. We are always here to help. We want to make sure that your device comes with everything that we include in the box. The Galaxy S24 box includes your S24, (1) data cable, and (1) ejection pin. You can find this information is present on the device page under the "What's in The Box" section. If this is not correct, we would like you to contact us at Samsung support so that we can further assist you with this. -Kelvin smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Worst phone I've ever owned.
on October 8, 2024
Posted by: Brandon
Expertise:Expert
I've been a galaxy user since the Note 1. Lo ed every device I've owned. Except this one. Worst phone I've ever had.
This phone drops calls. Has trouble sending and receiving messages half the time. It will display 5G, but doesn't open web pages most of the time. 30% of the time when I'm talking to someone they say I sound like a robot.
I know that it isn't the service provider. My wife has the same account, same plan, we could be right next to each other and she has no issues at all. Service is great. This is actually my 2nd device. The first was warrantied by the manufacturer after weeks of troubleshooting to no avail. It's a real bummer because I live galaxy phones, and this one seems like it could do a lot if only it would work right.
I'm stuck with this thing for the next 2 years. Should be a good time.. good thing I carry a company phone as well incase I need to use it.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, October 17, 2024
Thank you for reaching out to us, Brandon. We greatly appreciate your feedback as we work on improvements regarding the Galaxy S24, particularly related to service challenges and dropped calls. During peak times or in busy areas, network towers can become overloaded, which may slow down mobile data access. Please ensure that your account is in good standing and that the service is active with your carrier, as some may reduce data access speeds after reaching a certain limit. To enhance your experience, we recommend manually downloading updates by navigating to Settings and selecting Software Update or System Updates, tapping “Download and install” or “Check for software updates.” If an update is available, it will begin downloading; you may need to tap “Download Now” on some devices. Use your phone or tablet normally to see if things improve. If your phone is dropping calls occasionally, it may be related to signal strength, while frequent drops could indicate a damaged or improperly inserted SIM card or concerns related to physical or liquid damage. We suggest troubleshooting steps such as rebooting your phone, performing a software update, or doing a factory reset, please refer to the attached link for additional troubleshooting options. If you need further assistance, feel free to contact Samsung Support, and we will be happy to help. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01001240/ (dropped calls)
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Phone issues
on October 29, 2024
Posted by: Ktaylor
from Kentucky
Expertise:Intermediate
I bought this phone less than a month ago and I have e had nothing but problems with it
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, October 30, 2024
Hi Ktaylor! Thank you for your feedback on the Galaxy S24. Your input is vital as we continue to make improvements. The new and improved Armor Aluminum is lighter than stainless steel, providing enhanced protection for your S24 during your most adventurous moments. With an IP68 rating for dust and water resistance, you won't have to worry about spills or splashes. Both the Galaxy S24 and S24+ feature an intelligent, larger battery, giving you more time for watching and enjoying yourself. We'd like to learn more about your experience so that we can assist you. Please reach out to us at Samsung Support so that we can get started. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Atrocious from all perspectives regarding SOUND. F
on October 30, 2024
Posted by: Jv123
My old phones from 10 years ago have better sound, better mic, better headset capability, better internal recording, better recording quality, and they don't have any delay anywhere. This trash garbage phone is the most atrocious scam I've ever seen. WHY ARE YOU STILL USING THE TYPE C HEADPHONE JACK WHEN EVERYONE HATES IT AND IT DESTROYS THE PHONES FUNCTIONALITY. EVERYTHING IS DELAYED, MUFFLED AND LOW QUALITY. THE ADAPTERS DO NOT CHANGE THIS ENOUGH AND CAUSE DELAYS AND LOW QUALITY SOUND. BLUETOOTH MAKES MY EARS FEEL EXTREME PRESSURE LIKE SOME KIND OF TERRORIST WEAPON AND IT ALSO SOUNDS ATROCIOUS. WHAT IN THE WORLD IS GOING ON!? THIS IS NOT EXCUSABLE. BRING BACK THE JACK. MY PHONE FROM 10 YEARS AGO IS FAR SUPERIOR.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, October 31, 2024
Hi Jv123. We appreciate you taking the time to share your feedback on the Galaxy S24. Key features of the Galaxy S24 series include advanced AI capabilities such as Circle to Search, which allows users to identify objects on their screens and retrieve relevant information effortlessly. Live Translate facilitates real-time translation during phone calls, enhancing communication across language barriers. The devices also offer impressive camera technology, including a 50-megapixel sensor and Nightography capabilities, enabling users to capture high-quality images in various lighting conditions. We appreciate you taking the time to share your thoughts about the S24's audio jack and audio performance. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Heart broken
on November 1, 2024
Posted by: Saving Grace
from In
Expertise:Intermediate
I have had the s twenty for about three months now. And I am extremely disappointed. It has literally been the most disappointing phone I have ever owned. Especially for the cost, the only thing that has been impressive is the camera and the display, but only if you're watching 4K videos or movies. Aside from watching that, there's nothing impressive about it. The phone is extremely slow. It has just been a disappointment in every way.I had the s 8 for 2 years and then the s 9 for almost 5 years and i loved everything about them. The only reason that I upgraded was after years of abuse of hundreds of times of being dropped stepped on, left in the rain, dropped in water, lost in the snow, and then finally being ran over by a car on pavement.
And it still took 3 months after being ran over for the touch screen to stop reading my touch. ( still worked with a mouse) I figured it was tome to finely upgrade. So I figured as much as it broke my heart to have to get a new phone I figured I would get the best and newest version of basically the same phone I had suspecting that I would hopefully have it 4 to 5 years maybe longer. But I have been utterly disappointed.This phone doesn't even come close to comparing to s nine I used to have.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, November 4, 2024
Thank you for sharing your honest feedback on the Galaxy S24! Your insights are invaluable as we strive to make continuous improvements. The Galaxy S24 offers more screen size, more battery life, and increased processing power. With a 6.2" FHD+ display on the S24 and a 6.7" QHD+ display on the S24+, you'll enjoy more screen real estate than ever before. Experience optimal color and contrast with the Vision Booster feature, even on bright days. Additionally, the latest Vapor Chamber in the S24 is larger and features an enhanced heat dissipation system, allowing you to maintain peak gaming performance. We noted your concern about the phone being slow. The Device Care feature on your Galaxy S24 offers a comprehensive overview of essential aspects of your device's performance, including battery health, storage capacity, and RAM usage. It enables users to monitor these critical components effectively. Additionally, the feature allows for automatic optimization of phones and tablets, enhancing their speed and overall performance. This functionality is designed to ensure that devices operate efficiently and maintain optimal performance levels. The Quick optimization feature improves your device's performance by identifying apps that use excessive battery power. It also clears away unneeded items from memory, deletes unnecessary files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and simple. From Settings, swipe to and tap Device Care. Tap Optimize now, and then tap Done. Be sure to check out the link attached for additional options to help get your device performing faster. If this continues to be your experience, please be sure to reach out to us at Samsung Support and we'll be more than happy to further assist you. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078985/
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Written by a customer while visiting Samsung US
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