Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Cobalt Violet
Average customer rating
3.6 out of 5
3.6
(54 Reviews)
Open Ratings Snapshot
Rating breakdown 54 reviews
5 Stars
26
4 Stars
7
3 Stars
5
2 Stars
4
1 Star
12
59%of customers recommend this product. 
(
24 out of 41
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Cobalt Violet
Customer Rating
2 out of 5
2
Very poor color!
on May 6, 2025
Posted by: Anonymous
Verified Purchase:Yes
The cell don't show correct colors. It needs to be color tuned b4 u sell it. Im wondering why I bought a brand new cell & colors look like it's worn out. I can't buy clothes online & Im disabled & never can shop in stores. I must ask someone to come to my home to check color on clothes I pick out b4 I buy them & lost my independence to shop on cell w/o friends helping me.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Response from Samsung USBy R&R Team, May 7, 2025
Hi there Marjorie Lach, we appreciate you sharing your thoughts about your Samsung Galaxy S24 with us. We know how frustrating it is to not be able to rely on your device and the colors showing on the display being accurate. In your settings app under display we recommend turning off the adaptive color tone. From there you can adjust the color and display settings to best align to your preferences. We have provided a link to the Samsung Support Team if this experience continues, or you would like additional assistance with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Terrible AI, good phone in other respects
on April 14, 2025
Posted by: TonyM
Expertise:Expert
While it's significantly faster, then my previous s10, the much-advertised AI features are an enormous downgrade from previous editions. Holding the home button, instead of allowing Google Voice or a configurable assistant, can only open Circle to Search, which both is focused on visual features and which doesn't activate the mic automatically, doubling the number of taps for the same functionality. You can configure the power button, but the unremovable Gemini app fails to perform actions as simple as setting an alarm or creating a reminder. Assistant is better but is noticeably slower to load (2 sec loading time). The voice recognition feature only gets 3/4th of the words right and puts punctionation in random places.
Terrible AI features, good phone in other respects.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
5 out of 5
5
Design
3 out of 5
3
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 15, 2025
Hi there TonyM, we appreciate you sharing your thoughts about your Samsung Galaxy S24 with us. We understand that a new device can take time to adjust to your preferences, and learn the full capabilities of the device. We have provided a link to the full device manual to help you with the settings of Galaxy AI and additional features. We have also shared a link to the Samsung Support Team to help you with the voice recognition features. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best choice
on March 8, 2025
Posted by: Ceci Valencia
from Illinois
Expertise:Expert
Verified Purchase:Yes
The best purchase I ever made, I grabbed for a gift, my sister will love me for life ;)
No, I would not recommend this to a friend.
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great Value
on March 3, 2025
Posted by: DKRLodi
Verified Purchase:Yes
Excellent cellphone for the price. Has all the features I needed.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 7, 2025
Hey there DKRLodi, we appreciate you sharing your thoughts about your Samsung Galaxy S24. We are thrilled to hear that you are finding this device to be so excellent and have all of the features you need on a daily basis. We have provided a link to the full device manual to help you discover the additional features of Galaxy AI and integrate them in to your usage. We have also shared a link to the Samsung Support Team to answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice upgrade
on March 1, 2025
Posted by: Alfaman
Expertise:Intermediate
Verified Purchase:Yes
While this is said to be a minor upgrade from last year's model, the speed and display seem much improved
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
phone quality
on January 19, 2025
Posted by: Leo Yung
Verified Purchase:Yes
Excellent cellphone, very smooth with operation and easy to carry.
Response from Samsung USBy R&R Team, January 23, 2025
Hi there Leo Yung, thank you for sharing your thoughts about your Samsung Galaxy S24 with us. We are thrilled to hear how pleased you are with the usage and portable nature of your new phone. We hope you find time to explore the full capabilities of your new device incuding the features of Galaxy AI. We have provided a link to the full device manual to help you with the discovery and another link to the Samsung Support Team to answer any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
01/1125
on January 11, 2025
Posted by: Bill
from Ripley TN
Expertise:Intermediate
Verified Purchase:Yes
My transaction went very smooth on both the purchase and the return.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The real deal
on January 3, 2025
Posted by: Dionysius
from Mesa Arizona
Expertise:Intermediate
Amazing phone with sleek design, extremely durable screen. Not surprised samsung is the real deal!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 8, 2025
Hey there Dionysius, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S24 with us. We couldn't be happier to hear howpleased you are with the appearance and durability of your new device. We hope you have also found the time to explore all of the amazing Galaxy AI features and enhanced camera on your device. We have provided a link to the full device manual to help you in this discovery, and to the Samsung Support Team if any questions arise as you explore all of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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