Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Cobalt Violet
Average customer rating
3.6 out of 5
3.6
(54 Reviews)
Open Ratings Snapshot
Rating breakdown 54 reviews
5 Stars
26
4 Stars
7
3 Stars
5
2 Stars
4
1 Star
12
59%of customers recommend this product. 
(
24 out of 41
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Cobalt Violet
Customer Rating
2 out of 5
2
Bay Purchase
on October 18, 2024
Posted by: SEC430
from NY
Phone is annoying. Can't shut it off without having to answer YES I'm sure I want to shut it off.
Samsung Apps hijack you to use their programs. Basically Im sorry I bought this phone
No, I would not recommend this to a friend.
Response from Samsung USBy Social CommerceOctober 18, 2024
Thank you for reaching out to share your feedback with us! We sincerely appreciate your honesty and engagement. We understand you wanted to share your thoughts on the Galaxy S24, and we’re excited to provide you with more details about this impressive device. The Galaxy S24 is packed with a range of upgrades designed to enhance your mobile experience. One of the standout features is the larger screen. With a sleek and expansive display, you’ll enjoy more immersive visuals whether you’re watching videos, playing games, or browsing the web. The increased battery life means you can spend more time enjoying your favorite activities without constantly worrying about recharging. In addition to its expanded screen and enhanced battery, the Galaxy S24 boasts powerful processing capabilities. This means that tasks such as multitasking between apps, streaming high-definition content, and running demanding applications will be smoother and faster than ever before. It's designed to keep up with your busy lifestyle and adapt to your needs. One of the most exciting features of the Galaxy S24+ is its stunning QHD+ resolution. As the highest screen resolution available on a Galaxy device, it delivers clarity and detail that truly elevates the viewing experience. Whether you're watching movies or viewing photos, the colors are vibrant and the images are sharp, making it a joy to use. We've noted your concerns regarding the power off pop ups but we would like to gather more experience about the apps you are referring to. Please reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Cell Phone Ever
on October 19, 2024
Posted by: Jean
Verified Purchase:Yes
Best cell phone I have had. I especially like the face recognition to unlock my phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
WNDKD50
on October 29, 2024
Posted by: Shelly
from River b
Expertise:Expert
SaneOoI need the labtop foʻrschool and buissnand smart 55 inch. Tv
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome phone
on November 3, 2024
Posted by: Kelli
from Parkersburg, WV
Verified Purchase:Yes
I love this phone!!! So glad I upgraded from my s10e. It's the perfect size and works so smoothly.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not major upgrade from S20, missing Dex
on December 2, 2024
Posted by: suhashk
from TN
Expertise:Expert
Dex does not work on S24. worked like charm on S20 and before
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy Social CommerceDecember 2, 2024
Your feedback is greatly appreciated, Suhashk. We see that you reached out to share your feedback on the Galaxy S24. With the Galaxy S24, you can run DeX wirelessly on any display that supports Miracast, enabling an even more seamless work experience. Running DeX wirelessly removes the need for an HDMI adapter to connect, and it works nicely on Samsung Smart TVs for presentations or anything else requiring an expansive display. Check out the link attached to learn more about Samsung Dex on your Galaxy S24. If you have any additional questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
https://insights.samsung.com/2024/01/22/how-to-use-your-galaxy-s24-as-a-pc-with-samsung-dex/#:~:text=On%20your%20Galaxy%20device%2C%20open,available%20displays%20to%20connect%20to.
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Everything you want in a phone
on December 2, 2024
Posted by: Michael in Virginia
Verified Purchase:Yes
An excellent phone to follow my S8. Compact but very capable; still discovering new capabilities. Trade-in offer was great as well. An attractive package that does everything anyone could want.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome
on December 10, 2024
Posted by: JGut
from MI
Expertise:Expert
Verified Purchase:Yes
Amazing phone small with a good technology I loved.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Overall winner
on December 21, 2024
Posted by: Leos mom
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
I am very happy with this phone. I am coming from Note 20 Ultra. As much as I have loved the Note series over the years I was looking to go to something that was smaller, but still powerful. The S24 is that for me. The battery life is great! Love the camera. Fits much better in my small hands and in my pocket. Love the color. Still learning all the new features. Overall winner.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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