Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Cobalt Violet
Average customer rating
3.6
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
26
4 Stars
7
3 Stars
5
2 Stars
4
1 Star
12
59%of customers recommend this product.
(
24 out of
41)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Cobalt Violet
Customer Rating
1
Worst phone I've ever owned.
on October 8, 2024
Posted by: Brandon
Expertise:Expert
I've been a galaxy user since the Note 1. Lo ed every device I've owned. Except this one. Worst phone I've ever had.
This phone drops calls. Has trouble sending and receiving messages half the time. It will display 5G, but doesn't open web pages most of the time. 30% of the time when I'm talking to someone they say I sound like a robot.
I know that it isn't the service provider. My wife has the same account, same plan, we could be right next to each other and she has no issues at all. Service is great. This is actually my 2nd device. The first was warrantied by the manufacturer after weeks of troubleshooting to no avail. It's a real bummer because I live galaxy phones, and this one seems like it could do a lot if only it would work right.
I'm stuck with this thing for the next 2 years. Should be a good time.. good thing I carry a company phone as well incase I need to use it.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Social Commerce, October 17, 2024
Thank you for reaching out to us, Brandon. We greatly appreciate your feedback as we work on improvements regarding the Galaxy S24, particularly related to service challenges and dropped calls. During peak times or in busy areas, network towers can become overloaded, which may slow down mobile data access. Please ensure that your account is in good standing and that the service is active with your carrier, as some may reduce data access speeds after reaching a certain limit. To enhance your experience, we recommend manually downloading updates by navigating to Settings and selecting Software Update or System Updates, tapping “Download and install” or “Check for software updates.” If an update is available, it will begin downloading; you may need to tap “Download Now” on some devices. Use your phone or tablet normally to see if things improve. If your phone is dropping calls occasionally, it may be related to signal strength, while frequent drops could indicate a damaged or improperly inserted SIM card or concerns related to physical or liquid damage. We suggest troubleshooting steps such as rebooting your phone, performing a software update, or doing a factory reset, please refer to the attached link for additional troubleshooting options. If you need further assistance, feel free to contact Samsung Support, and we will be happy to help. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01001240/ (dropped calls)
smsng.us/Samsung- Support
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https://www.samsung.com/us/support/troubleshooting/TSG01001240/ (dropped calls)
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Battery and performance are slower than old phone
on October 8, 2024
Posted by: fdiaz
from Cleveland, Ohio
Expertise:Intermediate
Verified Purchase:Yes
I had an S21+5G and found that the S24's battery life and performance fell short. I noticed that the S24 is slower, and I am finding myself waiting for things to load and a longer response time. Maybe I have a setting wrong? Otherwise, it is comparable and works fine.
Written by a customer while visiting Samsung US
Posted by: Samsung
from St Lucie
Expertise:Intermediate
Verified Purchase:Yes
Phone was picked up on time at store and I am enjoying it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Michael
from TN, USA
Expertise:Intermediate
Verified Purchase:Yes
Great phone at a moderate price. Needed an upgrade from a 5 yr old phone, and wanted to stay with Android OS, but not spend a fortune. After some research, the S24 seemed like the best mix of features at a reasonable price, plus 7 yrs of updates included.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Mike
Verified Purchase:Yes
I just needed to get a new virgin phone got a refurbished
Written by a customer while visiting Samsung US
Posted by: Hoof
Verified Purchase:Yes
Im very disappointed samsung still doesnt give charging blocks. My S22 replacement was denied because the battery was "ruined" by aftermarket chargers. The official charging block prices are offensive.
S10/s21/s22+/and s24 none included a charger...where are these landfills full of chargers? I haven't seen an "extra" in years
Response from Samsung USBy R&R Team, October 1, 2024
Thanks for reaching out, Hoof. We always love hearing from our valued customers. We see that you reached out to share your review of the Galaxy S24. The S24 package includes a USB Type-C data cable to connect the smartphone to the charger plug. USB-C is the most common type of charger for smartphones and other mobile devices, allowing for high-speed data transfer and power flow, and it charges your phone more quickly. The USB-C cable is also reversible, meaning it can be plugged in either way and used across Samsung Galaxy devices, ensuring compatibility with older chargers. Samsung believes that gradually removing charger plugs and earphones from our in-box device packaging can help address the growing e-waste problem and remove any pressure that consumers may feel towards continually purchasing new chargers with new phones. Samsung is trying to eliminate unnecessary waste of resources by prioritizing compatibility between product components, and through these efforts, Samsung is committed to providing the best possible experiences for our Galaxy customers. If you have any further questions or concerns, please do not hesitate to reach out to us at Samsung Support. - Kelvin
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smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Avinash
Expertise:Intermediate
Verified Purchase:Yes
Great phone. Just make sure you get the right screen protector for the fingerprint scanner. Regular ones dont work as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Nina
Verified Purchase:Yes
I love my new phone! It's gorgeous and fast and I have no regrets.
I would recommend this to a friend!
Written by a customer while visiting Samsung US