Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Cobalt Violet
Average customer rating
3.6
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
26
4 Stars
7
3 Stars
5
2 Stars
4
1 Star
12
59%of customers recommend this product.
(
24 out of
41)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Cobalt Violet
Posted by: Kelli
from Parkersburg, WV
Verified Purchase:Yes
I love this phone!!! So glad I upgraded from my s10e. It's the perfect size and works so smoothly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Overextends it's welcome
on November 3, 2024
Posted by: Butterflybear
Expertise:Expert
This phone is not giving me the reception and quality that I have experienced with samsung in the past.
Even more important is that Samsung seems to have absolutely no respect for my choices or my privacy.
I not only can't delete Samsung's store, but I can't even stop the notifications. In addition they periodically upload apps that I don't want and haven't requested.
The phone's connection to my hearing aids is sketchy and stops for no apparent reason.
The phone is very slow to upgrade the connection when I am within range of better service. I also bounce from roam to not while in the exact same place in my home.
Photo quality is not good.
Autocorrect is often just plain stupid.
I will not purchase or recommend any Samsung product ever again.
Even more important is that Samsung seems to have absolutely no respect for my choices or my privacy.
I not only can't delete Samsung's store, but I can't even stop the notifications. In addition they periodically upload apps that I don't want and haven't requested.
The phone's connection to my hearing aids is sketchy and stops for no apparent reason.
The phone is very slow to upgrade the connection when I am within range of better service. I also bounce from roam to not while in the exact same place in my home.
Photo quality is not good.
Autocorrect is often just plain stupid.
I will not purchase or recommend any Samsung product ever again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, November 7, 2024
Thank you for providing your feedback on the Galaxy S24. We understand how essential reliable performance, connectivity, and privacy are to you, and we’re here to address your concerns. For the connection to hearing aids, it may help to review the Bluetooth settings to ensure optimal performance with assistive devices. Try resetting Bluetooth settings or updating firmware for both the device and hearing aids can enhance stability. If that continues, please reach out to us at Samsung Support for additional assistance. Network connectivity challenges, such as roaming within your home, adjusting network settings, or resetting network configurations under Settings > General Management > Reset > Reset Network Settings might resolve these situations, especially if you’re in a challenging coverage area. Finally, for photo quality and autocorrect adjustments, try accessing Camera Settings for enhancements and Keyboard Settings under General Management to fine-tune autocorrect to your preferences. We've added a link to help show you how to get the most out of your phone camera. We'd also like to gather some additional information regarding what you are experiencing as far as the apps uploading. Please reach out to us at Samsung Support so that we can assist you with this. If any of this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10000932/ (camera tips)
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https://www.samsung.com/us/support/answer/ANS10000932/ (camera tips)
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Written by a customer while visiting Samsung US
Customer Rating
1
Heart broken
on November 1, 2024
Posted by: Saving Grace
from In
Expertise:Intermediate
I have had the s twenty for about three months now. And I am extremely disappointed. It has literally been the most disappointing phone I have ever owned. Especially for the cost, the only thing that has been impressive is the camera and the display, but only if you're watching 4K videos or movies. Aside from watching that, there's nothing impressive about it. The phone is extremely slow. It has just been a disappointment in every way.I had the s 8 for 2 years and then the s 9 for almost 5 years and i loved everything about them. The only reason that I upgraded was after years of abuse of hundreds of times of being dropped stepped on, left in the rain, dropped in water, lost in the snow, and then finally being ran over by a car on pavement.
And it still took 3 months after being ran over for the touch screen to stop reading my touch. ( still worked with a mouse) I figured it was tome to finely upgrade. So I figured as much as it broke my heart to have to get a new phone I figured I would get the best and newest version of basically the same phone I had suspecting that I would hopefully have it 4 to 5 years maybe longer. But I have been utterly disappointed.This phone doesn't even come close to comparing to s nine I used to have.
And it still took 3 months after being ran over for the touch screen to stop reading my touch. ( still worked with a mouse) I figured it was tome to finely upgrade. So I figured as much as it broke my heart to have to get a new phone I figured I would get the best and newest version of basically the same phone I had suspecting that I would hopefully have it 4 to 5 years maybe longer. But I have been utterly disappointed.This phone doesn't even come close to comparing to s nine I used to have.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Social Commerce, November 4, 2024
Thank you for sharing your honest feedback on the Galaxy S24! Your insights are invaluable as we strive to make continuous improvements. The Galaxy S24 offers more screen size, more battery life, and increased processing power. With a 6.2" FHD+ display on the S24 and a 6.7" QHD+ display on the S24+, you'll enjoy more screen real estate than ever before. Experience optimal color and contrast with the Vision Booster feature, even on bright days. Additionally, the latest Vapor Chamber in the S24 is larger and features an enhanced heat dissipation system, allowing you to maintain peak gaming performance. We noted your concern about the phone being slow. The Device Care feature on your Galaxy S24 offers a comprehensive overview of essential aspects of your device's performance, including battery health, storage capacity, and RAM usage. It enables users to monitor these critical components effectively. Additionally, the feature allows for automatic optimization of phones and tablets, enhancing their speed and overall performance. This functionality is designed to ensure that devices operate efficiently and maintain optimal performance levels. The Quick optimization feature improves your device's performance by identifying apps that use excessive battery power. It also clears away unneeded items from memory, deletes unnecessary files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and simple. From Settings, swipe to and tap Device Care. Tap Optimize now, and then tap Done. Be sure to check out the link attached for additional options to help get your device performing faster. If this continues to be your experience, please be sure to reach out to us at Samsung Support and we'll be more than happy to further assist you. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078985/
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https://www.samsung.com/us/support/answer/ANS00078985/
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Written by a customer while visiting Samsung US
Customer Rating
1
Atrocious from all perspectives regarding SOUND. F
on October 30, 2024
Posted by: Jv123
My old phones from 10 years ago have better sound, better mic, better headset capability, better internal recording, better recording quality, and they don't have any delay anywhere. This trash garbage phone is the most atrocious scam I've ever seen. WHY ARE YOU STILL USING THE TYPE C HEADPHONE JACK WHEN EVERYONE HATES IT AND IT DESTROYS THE PHONES FUNCTIONALITY. EVERYTHING IS DELAYED, MUFFLED AND LOW QUALITY. THE ADAPTERS DO NOT CHANGE THIS ENOUGH AND CAUSE DELAYS AND LOW QUALITY SOUND. BLUETOOTH MAKES MY EARS FEEL EXTREME PRESSURE LIKE SOME KIND OF TERRORIST WEAPON AND IT ALSO SOUNDS ATROCIOUS. WHAT IN THE WORLD IS GOING ON!? THIS IS NOT EXCUSABLE. BRING BACK THE JACK. MY PHONE FROM 10 YEARS AGO IS FAR SUPERIOR.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 31, 2024
Hi Jv123. We appreciate you taking the time to share your feedback on the Galaxy S24. Key features of the Galaxy S24 series include advanced AI capabilities such as Circle to Search, which allows users to identify objects on their screens and retrieve relevant information effortlessly. Live Translate facilitates real-time translation during phone calls, enhancing communication across language barriers. The devices also offer impressive camera technology, including a 50-megapixel sensor and Nightography capabilities, enabling users to capture high-quality images in various lighting conditions. We appreciate you taking the time to share your thoughts about the S24's audio jack and audio performance. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Phone issues
on October 29, 2024
Posted by: Ktaylor
from Kentucky
Expertise:Intermediate
I bought this phone less than a month ago and I have e had nothing but problems with it
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, October 30, 2024
Hi Ktaylor! Thank you for your feedback on the Galaxy S24. Your input is vital as we continue to make improvements. The new and improved Armor Aluminum is lighter than stainless steel, providing enhanced protection for your S24 during your most adventurous moments. With an IP68 rating for dust and water resistance, you won't have to worry about spills or splashes. Both the Galaxy S24 and S24+ feature an intelligent, larger battery, giving you more time for watching and enjoying yourself. We'd like to learn more about your experience so that we can assist you. Please reach out to us at Samsung Support so that we can get started. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
WNDKD50
on October 29, 2024
Posted by: Shelly
from River b
Expertise:Expert
SaneOoI need the labtop foʻrschool and buissnand smart 55 inch. Tv
Written by a customer while visiting Samsung US
Posted by: Jean
Verified Purchase:Yes
Best cell phone I have had. I especially like the face recognition to unlock my phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Bay Purchase
on October 18, 2024
Posted by: SEC430
from NY
Phone is annoying. Can't shut it off without having to answer YES I'm sure I want to shut it off.
Samsung Apps hijack you to use their programs. Basically Im sorry I bought this phone
Samsung Apps hijack you to use their programs. Basically Im sorry I bought this phone
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, October 18, 2024
Thank you for reaching out to share your feedback with us! We sincerely appreciate your honesty and engagement. We understand you wanted to share your thoughts on the Galaxy S24, and we’re excited to provide you with more details about this impressive device. The Galaxy S24 is packed with a range of upgrades designed to enhance your mobile experience. One of the standout features is the larger screen. With a sleek and expansive display, you’ll enjoy more immersive visuals whether you’re watching videos, playing games, or browsing the web. The increased battery life means you can spend more time enjoying your favorite activities without constantly worrying about recharging. In addition to its expanded screen and enhanced battery, the Galaxy S24 boasts powerful processing capabilities. This means that tasks such as multitasking between apps, streaming high-definition content, and running demanding applications will be smoother and faster than ever before. It's designed to keep up with your busy lifestyle and adapt to your needs. One of the most exciting features of the Galaxy S24+ is its stunning QHD+ resolution. As the highest screen resolution available on a Galaxy device, it delivers clarity and detail that truly elevates the viewing experience. Whether you're watching movies or viewing photos, the colors are vibrant and the images are sharp, making it a joy to use. We've noted your concerns regarding the power off pop ups but we would like to gather more experience about the apps you are referring to. Please reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US