Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Cobalt Violet
Average customer rating
3.6
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
26
4 Stars
7
3 Stars
5
2 Stars
4
1 Star
12
59%of customers recommend this product.
(
24 out of
41)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Cobalt Violet
Customer Rating
1
Unhappy
on March 24, 2024
Posted by: Artie
Unhappy. Phone keeps cutting off. screen is totally black
No, I would not recommend this to a friend.
Features
1
Response from Samsung USBy Social Commerce, March 25, 2024
Greetings Artie,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone or tablet displays only a blank screen, there are a few things you can check to determine the cause of the problem. For example, your device's battery might be dead, or maybe it just needs to be reset. Take a moment to review, "Blank or black display on Samsung phone or tablet" to conduct a few simple troubleshooting steps to help resolve what you may be experiencing with your Galaxy S24's display. Let us know if you have any questions for us afterwards or if you would like any further assistance by contacting Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001470/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone or tablet displays only a blank screen, there are a few things you can check to determine the cause of the problem. For example, your device's battery might be dead, or maybe it just needs to be reset. Take a moment to review, "Blank or black display on Samsung phone or tablet" to conduct a few simple troubleshooting steps to help resolve what you may be experiencing with your Galaxy S24's display. Let us know if you have any questions for us afterwards or if you would like any further assistance by contacting Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001470/
Written by a customer while visiting Samsung US
Customer Rating
2
updates break phones
on December 28, 2024
Posted by: sean79
Samsung did two updates on my phone recently and now my notifications work randomly. I am now missing text messages. I'm not paying att a deductible to replace a phone that samsung broke.
Response from Samsung USBy R&R Team, December 30, 2024
Hey there Sean79, thank you for sharing your thoughts about your Samsung Galaxy S24 with us. We understand how frustrating it is when your device is not meeting your expectations, and we would love nothing more than to help you troubleshoot these frustrations you mention. We have provided a link to an article to help you troubleshoot the text messages not coming through that you mention, and another to help you troubleshoot the notifications. We have also shared a link to the Samsung Support Team. You can work with these experts one on one through chat if these experiences continue or you have any additional questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
The cell don't show correct colors. It needs to be color tuned b4 u sell it. Im wondering why I bought a brand new cell & colors look like it's worn out. I can't buy clothes online & Im disabled & never can shop in stores. I must ask someone to come to my home to check color on clothes I pick out b4 I buy them & lost my independence to shop on cell w/o friends helping me.
No, I would not recommend this to a friend.
Features
1
Response from Samsung USBy R&R Team, May 7, 2025
Hi there Marjorie Lach, we appreciate you sharing your thoughts about your Samsung Galaxy S24 with us. We know how frustrating it is to not be able to rely on your device and the colors showing on the display being accurate. In your settings app under display we recommend turning off the adaptive color tone. From there you can adjust the color and display settings to best align to your preferences. We have provided a link to the Samsung Support Team if this experience continues, or you would like additional assistance with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The Samsung product.
on March 3, 2024
Posted by: lasupermom
I want this Samsung cellular. I love it so much. Everyone has one I think it's better than mine that's why I want it so much.
Written by a customer while visiting Samsung US
Posted by: Cynda Bear
from Virginia
Expertise:Intermediate
Verified Purchase:Yes
Love the camera! It is awesome. I don't like when you talk in it, it has to say it twice!
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Good for videos
on June 4, 2024
Posted by: CivicenteRnig
Expertise:Expert
I'm not allowed to say the things I enjoyed about this pho e or how I got it
I would recommend this to a friend!
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Basic but important features missing from phone
on June 12, 2024
Posted by: MATBUYS
from Gig Harbor, WA
Expertise:Intermediate
My whole family got new 2024 Samsung phones, including the S and the Ultra. We've had these phones for six months, and FOR ALL 2024 SAMSUNG PHONES there is NO TALK-TO-TEXT FEATURE, and I also don't have to get notifications unless I go looking for them. NO LOCK SCREEN OR BADGE NOTIFICATIONS. I hate this!! I have been telling Samsung for six months with no fix. Because of this, I miss important and time-sensitive information. If I had known this, I would have gotten another phone.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
1
Response from Samsung USBy Social Commerce, June 13, 2024
Howdy Matbuys,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Bixby gives you control over various functions and native services of your Galaxy, so that you can now enjoy Galaxy's diverse features in an intuitive and convenient way. You can say, "Hi Bixby, text Matt dinner will be late tonight." Rest assured that Bixby will send your message to your recipient as intended. You can prioritize and streamline app alerts by changing which apps send notifications and how notifications alert you. From Settings, tap Notifications > App notifications, and then tap to enable notifications for individual apps. You can also choose how to sort your notifications. From Settings, tap Notifications > Sort notifications, and then choose to sort by priority or time. Or choose which notifications are allowed on the Lock screen. From Settings, tap Notifications > Lock screen notifications, and then tap to enable the feature. Tap an option to customize: * Show content: Show notifications in the Notification panel.
* Hide content: Do not show notifications in the Notification panel. * Show content when unlocked: Show notification content when the screen is unlocked. * Notifications to show: Choose which notifications to show on the Lock screen. You can also change the style and additional settings for your notifications. From Settings, tap Notifications > Notification pop-up style, and then choose a pop-up style: * Brief: Enable customization of your notifications. - Apps to show as brief: Choose apps to show as brief notifications. - Edge lighting style: Choose a style of edge lighting for notifications. - Color by keyword: Choose custom colors for notifications containing keywords that matter to you. - Show even while screen is off: Choose whether to show notifications even when the screen is turned off. For your convenience, I have included a link to your device manual below for your easy access. If you would like any further assistance or if you would like to share any additional feedback with us, feel free to contact Samsung Support at your earliest convenience. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/apps/bixby/
https://www.samsung.com/us/support/answer/ANS00076739/
https://www.samsung.com/us/support/downloads/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Bixby gives you control over various functions and native services of your Galaxy, so that you can now enjoy Galaxy's diverse features in an intuitive and convenient way. You can say, "Hi Bixby, text Matt dinner will be late tonight." Rest assured that Bixby will send your message to your recipient as intended. You can prioritize and streamline app alerts by changing which apps send notifications and how notifications alert you. From Settings, tap Notifications > App notifications, and then tap to enable notifications for individual apps. You can also choose how to sort your notifications. From Settings, tap Notifications > Sort notifications, and then choose to sort by priority or time. Or choose which notifications are allowed on the Lock screen. From Settings, tap Notifications > Lock screen notifications, and then tap to enable the feature. Tap an option to customize: * Show content: Show notifications in the Notification panel.
* Hide content: Do not show notifications in the Notification panel. * Show content when unlocked: Show notification content when the screen is unlocked. * Notifications to show: Choose which notifications to show on the Lock screen. You can also change the style and additional settings for your notifications. From Settings, tap Notifications > Notification pop-up style, and then choose a pop-up style: * Brief: Enable customization of your notifications. - Apps to show as brief: Choose apps to show as brief notifications. - Edge lighting style: Choose a style of edge lighting for notifications. - Color by keyword: Choose custom colors for notifications containing keywords that matter to you. - Show even while screen is off: Choose whether to show notifications even when the screen is turned off. For your convenience, I have included a link to your device manual below for your easy access. If you would like any further assistance or if you would like to share any additional feedback with us, feel free to contact Samsung Support at your earliest convenience. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/apps/bixby/
https://www.samsung.com/us/support/answer/ANS00076739/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
awsome camera and AI editting photos.
on July 1, 2024
Posted by: akasia
Expertise:Beginner
I took a photo at night for stars and I don't need any special camera. Only galaxy 24 ultra is good enough took a picture. That is so awsome picture for night scene.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US