Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Cobalt Violet
Average customer rating
3.6
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
26
4 Stars
7
3 Stars
5
2 Stars
4
1 Star
12
59%of customers recommend this product.
(
24 out of
41)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Cobalt Violet
Customer Rating
3
Finger print scanner garbage
on November 12, 2024
Posted by: John
from Virginia
Expertise:Intermediate
I've had this s24 ultra for a few days, it's basically the same as my note 9 except they had to change the figure print scanner. WHY ???? Why do things that work great and are in a great location have to be messed with ? The scanner under the camera was perfect and always worked. Now it's a stupid in screen scanner that doesn't work. It won't work with any type of screen protector. So I tried the facial recognition garbage. Now that's not at the right angle or there isn't enough light or what ever else. I'm get so tired of spending a crap ton of money on things that don't work. Thanks for screwing up a good feature
Features
1
Performance
4
Design
4
Value
2
Response from Samsung USBy Social Commerce, November 13, 2024
Thank you for reaching out, John. We appreciate your feedback as we strive to make continuous improvements. The S24 features a main display with a resolution of 2340 x 1080 (FHD+), utilizing Dynamic AMOLED 2X technology and a color depth of 16 million colors, along with a maximum refresh rate of 120 Hz. Your phone's fingerprint sensor is a secure and convenient way to unlock your device and protect your personal information. If you encounter challenges, make sure you're using a Samsung-certified screen protector, as uncertified ones can interfere with the sensor. Additionally, remove any phone cases that may obstruct the fingerprint sensor and ensure your fingers are moisturized; dry or chapped fingers may not be recognized, while overly wet fingers can cause issues as well. Regularly check the screen and fingerprint sensor for scratches or dirt that could hinder recognition, and be aware that temperature extremes can affect the sensor's performance. Following these tips can help improve the functionality of your fingerprint sensor. Also, be sure to check out the link attached for tips for Face recognition. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If any of this persists, please be sure to reach out to us at Samsung Support so that we can look into what can be done to get this resolved. -Kelvin
https://www.samsung.com/us/support/answer/ANS10002519/
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https://www.samsung.com/us/support/answer/ANS10002519/
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
1
message app suck!
on May 30, 2024
Posted by: donna
from philadelphia
Expertise:Intermediate
I bought this a month ago and this is the first android phone that the messager app was not functioning. Would cut off mid message or autoatically go to another app. Unable to read incoming message d/t the display lasting 2-3 seconds. Attepted to troubleshoot and reset according to google and you tube. No solution. Have to wait until my next day off to take it back to the dealer.:(
No, I would not recommend this to a friend.
Performance
1
(click to see the video)
Response from Samsung USBy Social Commerce, May 31, 2024
Howdy Donna,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. When you have some free time available, please take a look at "Messages on Samsung phone are slow, do not send, or cannot be received" to help resolve what you may be experiencing with your text messages. If you have any questions for us afterward or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. When you have some free time available, please take a look at "Messages on Samsung phone are slow, do not send, or cannot be received" to help resolve what you may be experiencing with your text messages. If you have any questions for us afterward or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Written by a customer while visiting Samsung US
Posted by: Laina
Verified Purchase:Yes
Photos are amazing, use is easier, phone size is just right. Overall great phone.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
1
Wish I had never traded
on June 5, 2024
Posted by: Junk phone
After using many different Samsung devices, I can say with certainty that this particular model is the worst one I've ever owned.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, June 6, 2024
Hello,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to assist you with whatever you may be experiencing with your Galaxy S24, however, without having any information available regarding what may be occurring and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to assist you with whatever you may be experiencing with your Galaxy S24, however, without having any information available regarding what may be occurring and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
1
1 owner hands on
on June 25, 2024
Posted by: Rachel
from st louis
Expertise:Beginner
Remote access terminated.Mamager apps are terminated return to brand new zero trusted devices
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, June 25, 2024
Thank you for contacting out to us concerning your S24, Rachel. We want to ensure you that we are always here to assist. We would like to look into a resolution for what you are experiencing. In order to further assist you with this, we will need to aquire some more information about your experience. Please reach out to us at Samsung support so that we can get started! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Terrytadd
Verified Purchase:Yes
Very easy to switch from my old phone to the new one. It was almost idiot proof! Although I'm surprised the battery life per day, isn't stronger. There also isn't a memory card slot, also surprising.
Written by a customer while visiting Samsung US
Posted by: Jhh1
Expertise:Expert
Verified Purchase:Yes
Replaced my wife's S9 (which is still a great phone). The S24 has so much more to offer, it was time to upgrade. Easy transfer over, up and running in about 30 min.
I would recommend this to a friend!
Features
5
Performance
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible "Upgrade"
on August 28, 2024
Posted by: Fender
from Home
Expertise:Expert
Would have kept my old S7 if I knew the hassles of "upgrading". Apparently S24 cannot download all info and apps from S7. Pop-up ads from Samsung ruin my ability to go to phone and use without being intruded upon by phone mfg. DO NOT BUY!
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 1, 2024
We appreciate you reaching out to share your experience with us. Our goal is to provide our customers with the best experience possible with our products and services. We see that you reached out to share your thoughts on the S24. The S24 Ultra is a gaming master, thanks to a powerful processor, an efficient heat dissipation system, a high-visibility display, and a long-lasting battery that powers you through your favorite mobile games. With advanced performance comes advanced gaming tools, like ray tracing, which brings shadows and reflections to life in gameplay graphics. If your experiencing pop up ads, check out the link attached to help get rid of the pop-ups. If this persists, please reach out to Samsung Support for further assistance. -Kelvin
https://www.samsung.com/us/support/answer/ANS00084982/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00084982/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US