Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Cobalt Violet
Average customer rating
3.6 out of 5
3.6
(54 Reviews)
Open Ratings Snapshot
Rating breakdown 54 reviews
5 Stars
26
4 Stars
7
3 Stars
5
2 Stars
4
1 Star
12
59%of customers recommend this product. 
(
24 out of 41
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Cobalt Violet
Customer Rating
2 out of 5
2
updates break phones
on December 28, 2024
Posted by: sean79
Samsung did two updates on my phone recently and now my notifications work randomly. I am now missing text messages. I'm not paying att a deductible to replace a phone that samsung broke.
Response from Samsung USBy R&R Team, December 30, 2024
Hey there Sean79, thank you for sharing your thoughts about your Samsung Galaxy S24 with us. We understand how frustrating it is when your device is not meeting your expectations, and we would love nothing more than to help you troubleshoot these frustrations you mention. We have provided a link to an article to help you troubleshoot the text messages not coming through that you mention, and another to help you troubleshoot the notifications. We have also shared a link to the Samsung Support Team. You can work with these experts one on one through chat if these experiences continue or you have any additional questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S24
on December 22, 2024
Posted by: Terrytadd
Verified Purchase:Yes
Very easy to switch from my old phone to the new one. It was almost idiot proof! Although I'm surprised the battery life per day, isn't stronger. There also isn't a memory card slot, also surprising.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Overall winner
on December 21, 2024
Posted by: Leos mom
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
I am very happy with this phone. I am coming from Note 20 Ultra. As much as I have loved the Note series over the years I was looking to go to something that was smaller, but still powerful. The S24 is that for me. The battery life is great! Love the camera. Fits much better in my small hands and in my pocket. Love the color. Still learning all the new features. Overall winner.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome
on December 10, 2024
Posted by: JGut
from MI
Expertise:Expert
Verified Purchase:Yes
Amazing phone small with a good technology I loved.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Everything you want in a phone
on December 2, 2024
Posted by: Michael in Virginia
Verified Purchase:Yes
An excellent phone to follow my S8. Compact but very capable; still discovering new capabilities. Trade-in offer was great as well. An attractive package that does everything anyone could want.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not major upgrade from S20, missing Dex
on December 2, 2024
Posted by: suhashk
from TN
Expertise:Expert
Dex does not work on S24. worked like charm on S20 and before
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, December 2, 2024
Your feedback is greatly appreciated, Suhashk. We see that you reached out to share your feedback on the Galaxy S24. With the Galaxy S24, you can run DeX wirelessly on any display that supports Miracast, enabling an even more seamless work experience. Running DeX wirelessly removes the need for an HDMI adapter to connect, and it works nicely on Samsung Smart TVs for presentations or anything else requiring an expansive display. Check out the link attached to learn more about Samsung Dex on your Galaxy S24. If you have any additional questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
https://insights.samsung.com/2024/01/22/how-to-use-your-galaxy-s24-as-a-pc-with-samsung-dex/#:~:text=On%20your%20Galaxy%20device%2C%20open,available%20displays%20to%20connect%20to.
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Stay away
on November 18, 2024
Posted by: Junk
from Forest city pa
Expertise:Intermediate
Great phone at first them the charging issues start. Just Google the issues before your decide on a s24. My phones charging port melted and all I get is the run around. My phone is 4 months old. Zero damage to phone. They keep telling me to take it to there dealer and that it is under warranty and dealer keeps trying to charge me 136. I'm not one to complain but there is a issue with these phones
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, November 19, 2024
Thank you for sharing your experience with the Galaxy S24. The Galaxy S24 offers more screen space, enhanced battery life, and greater processing power. The S24+ features QHD+ resolution, which is the highest available on a Galaxy smartphone. Additionally, our latest Vapor Chamber has been enlarged and includes an improved heat dissipation system, ensuring you can game at peak performance. We hate to see that you've had some damage to your charging port. We'd like to work with you to get this resolved. Please reach out to us at Samsung Support so that we can gather some additional information and help you find a resolution. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Finger print scanner garbage
on November 12, 2024
Posted by: John
from Virginia
Expertise:Intermediate
I've had this s24 ultra for a few days, it's basically the same as my note 9 except they had to change the figure print scanner. WHY ???? Why do things that work great and are in a great location have to be messed with ? The scanner under the camera was perfect and always worked. Now it's a stupid in screen scanner that doesn't work. It won't work with any type of screen protector. So I tried the facial recognition garbage. Now that's not at the right angle or there isn't enough light or what ever else. I'm get so tired of spending a crap ton of money on things that don't work. Thanks for screwing up a good feature
Features
1 out of 5
1
Performance
4 out of 5
4
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, November 13, 2024
Thank you for reaching out, John. We appreciate your feedback as we strive to make continuous improvements. The S24 features a main display with a resolution of 2340 x 1080 (FHD+), utilizing Dynamic AMOLED 2X technology and a color depth of 16 million colors, along with a maximum refresh rate of 120 Hz. Your phone's fingerprint sensor is a secure and convenient way to unlock your device and protect your personal information. If you encounter challenges, make sure you're using a Samsung-certified screen protector, as uncertified ones can interfere with the sensor. Additionally, remove any phone cases that may obstruct the fingerprint sensor and ensure your fingers are moisturized; dry or chapped fingers may not be recognized, while overly wet fingers can cause issues as well. Regularly check the screen and fingerprint sensor for scratches or dirt that could hinder recognition, and be aware that temperature extremes can affect the sensor's performance. Following these tips can help improve the functionality of your fingerprint sensor. Also, be sure to check out the link attached for tips for Face recognition. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If any of this persists, please be sure to reach out to us at Samsung Support so that we can look into what can be done to get this resolved. -Kelvin
https://www.samsung.com/us/support/answer/ANS10002519/
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Written by a customer while visiting Samsung US
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