Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Lavender
Average customer rating
4.6
(450 Reviews)
Rating breakdown 450 reviews
5 Stars
353
4 Stars
60
3 Stars
18
2 Stars
10
1 Star
9
91%of customers recommend this product.
(
385 out of
422)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Lavender
Customer Rating
5
Love this phone
on December 18, 2023
Posted by: Babyd
from Texas
Expertise:Expert
I love it everything abour it .. It's been the best phone ever
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Battery is meh and gets hot
on December 17, 2023
Posted by: ris7
Expertise:Expert
The battery doesn't last more than 7-8 hours max. The charging cord it came with doesn't even work and I have to wiggle it to work..."brand new". It also gets hot and granted I live in Florida but when im inside it shouldn't get that hot. Overall not that good, I prefer the s20.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy Social Commerce, December 21, 2023
Good day Ris7,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. When you have a free moment available, take a look at, "Keep your Galaxy device at its normal operating temperature" for a plethora of great information that you may find helpful to keeping your device at its perfect temperature. Without having more information regarding your charging cord and without being able to ask you any follow-up questions in response to what you have shared with us, I suggest reaching out to Samsung Support at your leisure for further assistance. Thank you for being a trustworthy Samsung customer. Happy Holidays!
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. When you have a free moment available, take a look at, "Keep your Galaxy device at its normal operating temperature" for a plethora of great information that you may find helpful to keeping your device at its perfect temperature. Without having more information regarding your charging cord and without being able to ask you any follow-up questions in response to what you have shared with us, I suggest reaching out to Samsung Support at your leisure for further assistance. Thank you for being a trustworthy Samsung customer. Happy Holidays!
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
Written by a customer while visiting Samsung US
Customer Rating
5
My Galaxy s23
on December 17, 2023
Posted by: Mimi
from Pensacola Florida
Expertise:Beginner
I Happy i got s23 ultra my phone is great i like the display and Battery and the theme's thank Samsung 🙏🏽🤗😇
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on December 15, 2023
Posted by: Judy
from Chesapeake VA
Expertise:Intermediate
I bought this a few weeks ago and it is so much better than my previous cell phone and easier to use
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on December 15, 2023
Posted by: Mike
from New Jersey
I bought samsung s 23 ultra this month and i realy love it.
Use to have samsung note 10 pluse and also it was warking great until i trade it with s 23 ultra in a very great deal .
I love all samsung products so all appliances in my home made by samsung .
I recommend samsung products for all because it will make you happy.
Thank you samsung for nice surprises.
Use to have samsung note 10 pluse and also it was warking great until i trade it with s 23 ultra in a very great deal .
I love all samsung products so all appliances in my home made by samsung .
I recommend samsung products for all because it will make you happy.
Thank you samsung for nice surprises.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Geat camera
on December 15, 2023
Posted by: Bonu
from Florida
Happy with it, except after one update everything changed. When i get messages on fb messenger they keep on coming up after I read it. Why. How can this be fixed. Only started doing it after update
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like the phone but feels like my Note 20 Ultra
on December 13, 2023
Posted by: Dp135
from NY
Expertise:Expert
I think this is a very nice phone. However I do feel like I bought my note twenty ultra for the second time. As for UI 6 I am not really sure. I am not that impressed. And I have heard that the pixel shifter is a problem and the phone has been reported to have screen burn in with UI6. Having suffered that with my first note twenty ultra I am concerned. What are the name's? The screen is good. The S Pen is good. The camera is good I don't know samsung is good but i'm concerned. I'm hoping that I can hold onto the phone I gotta get traded, but if not at least I'm in a better position to get the next film that comes out. Because the trade in on this will be better and I'll still be ahead of the game.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best one yet
on December 13, 2023
Posted by: Kristena
from Las Vegas, nv
Expertise:Intermediate
I love this phone. Having this screen size and then having the pen to do everything I love to do is so much easier with a pen! I love Samsung. Just keep making em better and better for us! Thanks.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US