Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Lavender
Average customer rating
4.6
(450 Reviews)
Rating breakdown 450 reviews
5 Stars
353
4 Stars
60
3 Stars
18
2 Stars
10
1 Star
9
91%of customers recommend this product.
(
385 out of
422)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Lavender
Customer Rating
3
Good phone...could be great
on February 26, 2023
Posted by: dhm0sam
from Austin, TX
Expertise:Expert
I purchased on February 1st, during the pre-order timeframe. The phone was delivered on February 13th ahead of the estimated delivery date of February 17th. I was upgrading from a S22+ and so I used SmartSwitch. SmartSwitch did not do a good job of moving all data, settings and apps. Took a fair amount of time to get everything setup. I have a problem with the phone. Several times a day the phone drops the WiFi connection and falls back to 5G mobile data. The workaround is to go to quick settings, turn off WiFi, turn it back on, WiFi connects immediately and no longer using mobile data. I did some investigation and saw that a bunch of people have the problem with the WiFi dropping. I also saw a fair number of people trying to deal with the issue on the Samsung Support Community Forum. I added my information there as well as submitting an error report using the Samsung Members App. We will see.
Pros:
Great display and screen size
Fast and responsive
Great cameras and camera app
Good battery life, so far
Nice color (lavender)
Cons:
A bit heavy Came with a bug (WiFi drops intermittently)
SmartSwitch not so Smart
Pros:
Great display and screen size
Fast and responsive
Great cameras and camera app
Good battery life, so far
Nice color (lavender)
Cons:
A bit heavy Came with a bug (WiFi drops intermittently)
SmartSwitch not so Smart
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Bethany, Social Commerce, March 1, 2023
Hi Dhm0sam... Thank you for your review of the Samsung Galaxy S23 Ultra. We appreciate your input as we continue to innovate and improve on the design and functionality of our products. We are thrilled to know you're enjoying the camera, display, and battery life! I've attached some links that should help concerning the connectivity of your device. Please feel free to contact Samsung Support, also below, if we can be of any further assistance. Thank you for being a valued customer. -Bethany
Use 5G on Galaxy phones and tablets (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Samsung-Support
Use 5G on Galaxy phones and tablets (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on 1 ratings-only review
Overall Customer Rating
5
Would recommend? Yes
(
1 out of
1)
Design
5
Features
5
Performance
5
Value
5