Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Lavender
Average customer rating
4.6
(450 Reviews)
Rating breakdown 450 reviews
5 Stars
353
4 Stars
60
3 Stars
18
2 Stars
10
1 Star
9
91%of customers recommend this product.
(
385 out of
422)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Lavender
Customer Rating
2
The touch keyboard is awful & constantly creates
on October 7, 2024
Posted by: sranyc
from New York metro area
Expertise:Expert
I am a woman with small hands and fingers. Yet, no matter how I have taken advantage of keyboard layouts or made adjustments, I get so many mistakes and have to do corrections literally for every few words that I type on the screen. The amount of stray characters and additional letters being inserted, even when I use the space bar between words. And what makes it worse is the terrible suggestions predictive text makes, or the mistakes it inserts! I used to be able to type on any of my BlackBerry keyboards throughout the years so fast with two or more fingers, without virtually ever needing to look at the screen or keyboard, and was able to produce text, long mails and even draft very long documents mistake free 99.9% of the time. The amount of mistakes that come up on my S23 Ultra keyboard is always voluminous and it is frustrating and a time vampire to keep having to reread every 3 or 4 words to make corrections, and then having to reread what I type over and over to ensure the corrections are mistake free. probably made in excess of 100 corrections while typing this.
I frigging hate this phone and get so frustrated, but the few phones with real keyboards on the market now are garbage.
Plus I failed to mention I get terrible shooting pains and pins and needles in my fingers, hands and shoulders throughout the day, on a daily basis from having to touch this screen to write messages, or use the net.
This phone would be awesome with a real keyboard. I really am so disgusted with this phone, but there isn't anything much different out there to resolve these daily anxiety producing issues.
I frigging hate this phone and get so frustrated, but the few phones with real keyboards on the market now are garbage.
Plus I failed to mention I get terrible shooting pains and pins and needles in my fingers, hands and shoulders throughout the day, on a daily basis from having to touch this screen to write messages, or use the net.
This phone would be awesome with a real keyboard. I really am so disgusted with this phone, but there isn't anything much different out there to resolve these daily anxiety producing issues.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
2
Response from Samsung USBy R&R Team, October 8, 2024
Thank you for contacting us, Sranyc. We have received your feedback regarding the Galaxy S23 Ultra. Our goal is to ensure that you have the best experience with our devices. The S23 Ultra features a Dynamic AMOLED 2X display that delivers clear, colorful details on the screen, whether it's dimmed low or at full brightness. The 120Hz technology optimizes the refresh rate to smooth out the action and save on battery. The on-screen keyboard plays a crucial role in using a Galaxy phone or tablet, allowing you to reply to messages, search the web, and perform other important tasks. If you encounter any challenges with the keyboard, there are steps you can take to address them, such as using the default keyboard, clearing the cache, and checking for software updates. You can find more information on troubleshooting options in the link attached. If you require further assistance, please don't hesitate to contact us at Samsung Support. We're here to help. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001545/ (keyboard)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshoot/TSG10001545/ (keyboard)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Beat phone ever!!
on October 10, 2024
Posted by: Samjr1
from Arizona usa
Expertise:Intermediate
I have owned my s23ultra for almost 2 years, the quality is amazing. The cameras and bar none the best I've ever seen, the battery last pretty much the entire day,, I love the curved edge as I've had the 9+, s22+ now the s23ultra, I am excited for the s25 ultra comes out. I hope that samsung will go back to the curved edge,
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Very good phone with very poor battery life
on October 10, 2024
Posted by: Anonymous
from Nassau, new york
Expertise:Expert
I am using this phone and love everything except battery life. Battery drains really fast. I would still recommend this to people who are not that heavy users.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
1
Response from Samsung USBy R&R Team, October 10, 2024
Thanks for taking the time to share your honest review with us, Prince. We really appreciate you as a loyal customer. We see that you reached out to share your thoughts on the Galaxy S23 Ultra. With the S23 Ultra, you can enjoy up to 25 hours of Internet usage time on LTE and Wi-Fi, along with up to 26 hours of wireless video playback. Thanks to its powerful 5000mAh battery capacity, this device provides up to 99 hours of wireless audio playback time, keeping you connected and entertained for longer. And if that's not enough, you can experience up to 49 hours of talk time on 4G LTE. Get ready for non-stop performance and entertainment with our cutting-edge device! Samsung Galaxy phones and tablets come with settings and features to help you monitor and extend your device's battery life. Keep tabs on battery performance and use power-saving modes when needed to get the most out of your battery life. Check out the links attached for options to help optimize your S23 Ultra's battery life. Before doing so, it's important to make sure to update your phone to the latest software available. If this persists, please reach out to us at Samsung Support for additional assistance. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect phone
on November 7, 2024
Posted by: Spiritual_Gryffindor
from Toledo,Ohio
Expertise:Expert
Best phone I've had yet besides the fold 6 of course I had to give it back tho but never had any complaints about an ultra
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera, plenty of storage.
on November 11, 2024
Posted by: Fiddler
from Rio grande, nj
I purchased about 3 weeks ago, big difference from my old Galaxy.fiddler
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Forever Android User.
on November 16, 2024
Posted by: None
from Daytona Beach Florida
Expertise:Intermediate
I have insurance on my phone. It's the best thing I ever did.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very good phone
on November 30, 2024
Posted by: Daddio
from Jackson ms
Expertise:Expert
I bought this phone about 5 weeks ago and I'm very happy with it because it has so many features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A phone to reckon with.
on December 24, 2024
Posted by: Blaize Griffin
from La Crosse, WI.
Expertise:Expert
When a piece of hardware like a Samsung phone hits the market it takes a year before the software comes out for that piece of hardware like a Samsung S23 Ultra. So, I'm swinging with style and the incredible things this phone was really built for is happening as we speak!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US