Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Lavender
Average customer rating
4.6
(450 Reviews)
Rating breakdown 450 reviews
5 Stars
353
4 Stars
60
3 Stars
18
2 Stars
10
1 Star
9
91%of customers recommend this product.
(
385 out of
422)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Lavender
Customer Rating
2
Miss my galaxy note 9
on December 7, 2023
Posted by: Donthaveone
from FL
Expertise:Expert
This phone is missing so many of the features my old note 9 had..no more blinking blue light to let u know notifications..screen gets jittery at times.no extra external port to plug acessories into.so many settings u don't need and missing one useful ones.doesnt like to pair with my new galaxy 6 watch at times..not impressed samsung quality seems to be going down.only thing better is the camera, which I guess they made sacrifices for....
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, December 7, 2023
Greetings,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy S23 Ultra has a USB/Charger/Audio Port that functions in the same manner as what you may be accustomed to with your previous device. The Galaxy S23 Ultra offers you the option to customize your notification pop-up style which includes your Edge Lighting Style. This is where you can choose a style of edge lighting for your notifications. Here's how: From Settings, tap Notifications > Notification pop-up style, and then choose a pop-up style: Edge lighting style: Choose a style of edge lighting for notifications. It's a very cool option that you can customize with various colors and effects. For your convenience, I have included the link to your device manual below to help you get better acquainted with your Galaxy S23 Ultra so that customizing your device will be that much easier for you. If your watch will not pair to a phone, or if it randomly disconnects, restart your watch. You should also make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch. Take a look at the article that I have linked below for you titled, "Samsung smart watch will not connect to a phone" for some troubleshooting steps that you can take to help you resolve what you may be experiencing with your devices. Please do not hesitate to contact Samsung Support if you would like any further assistance after reviewing the provided resources. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy S23 Ultra has a USB/Charger/Audio Port that functions in the same manner as what you may be accustomed to with your previous device. The Galaxy S23 Ultra offers you the option to customize your notification pop-up style which includes your Edge Lighting Style. This is where you can choose a style of edge lighting for your notifications. Here's how: From Settings, tap Notifications > Notification pop-up style, and then choose a pop-up style: Edge lighting style: Choose a style of edge lighting for notifications. It's a very cool option that you can customize with various colors and effects. For your convenience, I have included the link to your device manual below to help you get better acquainted with your Galaxy S23 Ultra so that customizing your device will be that much easier for you. If your watch will not pair to a phone, or if it randomly disconnects, restart your watch. You should also make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch. Take a look at the article that I have linked below for you titled, "Samsung smart watch will not connect to a phone" for some troubleshooting steps that you can take to help you resolve what you may be experiencing with your devices. Please do not hesitate to contact Samsung Support if you would like any further assistance after reviewing the provided resources. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
Written by a customer while visiting Samsung US
Customer Rating
5
First samsung phone
on December 7, 2023
Posted by: Rose water
from Wisconsin
I have other android phone before I cam aboard the Samsung phones. Let say I am currently enjoying this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on December 7, 2023
Posted by: LindseyMay
from Selby, SD
Expertise:Intermediate
Really loving the high quality of the camera!! Glad I upgraded to this!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the color
on December 8, 2023
Posted by: Rsoto
from Oregon
I love my phone takes great pictures and all about this phone is amazing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Enjoying my upgrade. Love my new Samsung
on December 9, 2023
Posted by: Kmscha99
from Roswell, NM
Expertise:Intermediate
Easy to use, enjoying figuring out all the new tech.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great purchase.
on December 10, 2023
Posted by: Brian
from Raleigh, North Carolina
Expertise:Expert
Amazing features, impressive camera and great quality speeds.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Phone
on December 11, 2023
Posted by: jojostarbucks
from Lake Village, IN.
Expertise:Intermediate
I've had this for a week. So far I can't complain about anything. Works fantastic.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Battery horrible
on December 11, 2023
Posted by: Ann23
from Buffalo, NY
Expertise:Intermediate
Battery life on the Samsung S23 Ultra isn't at all what it should be. My Galaxy Note 20 Ultra 5g battery was 10 times better. Only had to charge my note 20 once every 36 hours. The S23 Ultra, I am charging every 10 hours.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Social Commerce, December 12, 2023
Hey Ann23,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that the Galaxy S23 Ultra has an adaptive battery? Adaptive batteries work by learning your usage patterns for various apps and allows the apps you use regularly to stay in memory after you exit them. Also, apps you use rarely are killed as soon as you exit them so that they don’t run in the background and waste battery life or use Wi-Fi or mobile data. Pretty awesome, right? For your convenience, I have included a few links below with articles for your review that address how to maximize your Galaxy battery. The titles of the articles that I have linked below are, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service." These articles contain a plethora of information that you may find beneficial to optimizing your battery life. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in your last bag of groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. If you would like any further assistance, please feel free to contact Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that the Galaxy S23 Ultra has an adaptive battery? Adaptive batteries work by learning your usage patterns for various apps and allows the apps you use regularly to stay in memory after you exit them. Also, apps you use rarely are killed as soon as you exit them so that they don’t run in the background and waste battery life or use Wi-Fi or mobile data. Pretty awesome, right? For your convenience, I have included a few links below with articles for your review that address how to maximize your Galaxy battery. The titles of the articles that I have linked below are, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service." These articles contain a plethora of information that you may find beneficial to optimizing your battery life. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in your last bag of groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. If you would like any further assistance, please feel free to contact Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US