Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Lavender
Average customer rating
4.6
(450 Reviews)
Rating breakdown 450 reviews
5 Stars
353
4 Stars
60
3 Stars
18
2 Stars
10
1 Star
9
91%of customers recommend this product.
(
385 out of
422)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Lavender
Customer Rating
5
World best
on June 26, 2023
Posted by: BFINE
from CT
Expertise:Intermediate
Feel great to keep to keep i0S user silent in gathering
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent design
on June 6, 2023
Posted by: Ralu
from Romania
Expertise:Intermediate
This phone is magnific. It takes excellent pictures, it moves very quickly, is thin, and the design is extremely beautiful. On the other side, it's the price. It is not accessible to everyone.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Difficult to use
on March 3, 2023
Posted by: Frustrated
from PA
Expertise:Beginner
Unable to unmute, go between apps, even power off.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, March 7, 2023
Hello... Thank you for your feedback of the Samsung Galaxy S23 Ultra. Your assessment is appreciated as we strive to innovate and improve on our product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to our warranty department. Please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
Samsung Warranty: Check Your Samsung Products | Samsung
smsng.us/Samsung-Support
Samsung Warranty: Check Your Samsung Products | Samsung
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Earphone jacks aren't just for earphones😡
on July 19, 2023
Posted by: Blossom1406
from Columbus, OH
Expertise:Intermediate
Apparently, I have to wear bluetooth earbuds now while driving my 2007 Toyota Camry if I want to hear my music. Yeah, REALLY wish I could buy a new car so not having a jack to hook into my car stereo were no problem. But, alas, this s a VERY big deal. Wish I'd known... Earbuds while driving.... just great.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
4
Its nice but...
on March 3, 2023
Posted by: Jaye
Expertise:Intermediate
I like the extra storage and the screen size. However there are 2 things I am not a fan of. One is no matter what protector I put around the cameras on the back it creates a fuzzy picture. Any any in app notification sounds do not work on this device. Every app - even if it has its own specific sound like Life 360 - it still won't use it - only the default notification sound.
I would recommend this to a friend!
Features
3
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung microwave oven
on July 13, 2023
Posted by: Marysy
I received this as a Xmas gift and don’t know how it operates! How do you set the time?
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!
on July 13, 2023
Posted by: Luvtoshop
from Wytheville Virginia
Expertise:Intermediate
Got this a week ago. It is a great phone. Love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone...could be great
on February 26, 2023
Posted by: dhm0sam
from Austin, TX
Expertise:Expert
I purchased on February 1st, during the pre-order timeframe. The phone was delivered on February 13th ahead of the estimated delivery date of February 17th. I was upgrading from a S22+ and so I used SmartSwitch. SmartSwitch did not do a good job of moving all data, settings and apps. Took a fair amount of time to get everything setup. I have a problem with the phone. Several times a day the phone drops the WiFi connection and falls back to 5G mobile data. The workaround is to go to quick settings, turn off WiFi, turn it back on, WiFi connects immediately and no longer using mobile data. I did some investigation and saw that a bunch of people have the problem with the WiFi dropping. I also saw a fair number of people trying to deal with the issue on the Samsung Support Community Forum. I added my information there as well as submitting an error report using the Samsung Members App. We will see.
Pros:
Great display and screen size
Fast and responsive
Great cameras and camera app
Good battery life, so far
Nice color (lavender)
Cons:
A bit heavy Came with a bug (WiFi drops intermittently)
SmartSwitch not so Smart
Pros:
Great display and screen size
Fast and responsive
Great cameras and camera app
Good battery life, so far
Nice color (lavender)
Cons:
A bit heavy Came with a bug (WiFi drops intermittently)
SmartSwitch not so Smart
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Bethany, Social Commerce, March 1, 2023
Hi Dhm0sam... Thank you for your review of the Samsung Galaxy S23 Ultra. We appreciate your input as we continue to innovate and improve on the design and functionality of our products. We are thrilled to know you're enjoying the camera, display, and battery life! I've attached some links that should help concerning the connectivity of your device. Please feel free to contact Samsung Support, also below, if we can be of any further assistance. Thank you for being a valued customer. -Bethany
Use 5G on Galaxy phones and tablets (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Samsung-Support
Use 5G on Galaxy phones and tablets (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US