Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Lavender
Average customer rating
4.6
(450 Reviews)
Rating breakdown 450 reviews
5 Stars
353
4 Stars
60
3 Stars
18
2 Stars
10
1 Star
9
91%of customers recommend this product.
(
385 out of
422)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Lavender
Customer Rating
5
Great phone!!
on July 4, 2023
Posted by: PattySue
from Nevada
Expertise:Intermediate
I purchased this Galaxy S23 Ultra after having 2 Galaxy Note phones. I was worried that I would lose the things I liked about my Note phones; but I lost nothing with this phone and gained more! The camera is awesome and I don't even know all about it yet! I am very pleased with this phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Top of the Line
on July 4, 2023
Posted by: JayDe
from Calif
Expertise:Intermediate
This phone is the best of the best. All the features and pen are just right ✅️ for me. Would buy it again.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone to date.
on July 5, 2023
Posted by: Mrrmrr1
Expertise:Intermediate
Bought this through Samsung's trade-in program. Could not have been smoother. Traded a ZFold 2 and all went well. The S23 U is by far my favorite Samsung so far. It's everything the reviews said it was and by trading when I did, I received the upgrade at no cost.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New 23 Ultra
on July 6, 2023
Posted by: Sunshine
from Charlotte, NC
Expertise:Intermediate
So far I like the phone. It is still early as I have had it less than a month. I wish I could have gotten the Green.
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
About the same
on July 6, 2023
Posted by: Brian
from Chattanooga, Tn
Expertise:Intermediate
I had the S 22 Ultra got the S 23 ultra but i cant tell anything is diffrent maybe the S24 ultra will be a bug change.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
2
Response from Samsung USBy Debra, Social Commerce, July 7, 2023
Salutations Brian,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to protect your investment. Samsung Care+ comes in handy for those unanticipated situations in life like leaving your device accidentally behind on a train, having it stolen from your car, taking an impromptu dip in your pool with your phone in your hand, to dropping it and shattering the screen when you're carrying in the groceries. We also have over 700 authorized repair locations available nationwide to take your device to be repaired which helps you get back to what you enjoy doing most in life and that is our top priority in situations like these. For your convenience, I have included a link below with the comparison of the Galaxy S23 Ultra and the Galaxy S22 Ultra. Please do not hesitate to reach out to Samsung Support if you would like to share any additional feedback with us regarding your purchase. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/compare/#category/N0002101/products/SM-S918UZGFXAU,SM-S908UZWEXAA
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to protect your investment. Samsung Care+ comes in handy for those unanticipated situations in life like leaving your device accidentally behind on a train, having it stolen from your car, taking an impromptu dip in your pool with your phone in your hand, to dropping it and shattering the screen when you're carrying in the groceries. We also have over 700 authorized repair locations available nationwide to take your device to be repaired which helps you get back to what you enjoy doing most in life and that is our top priority in situations like these. For your convenience, I have included a link below with the comparison of the Galaxy S23 Ultra and the Galaxy S22 Ultra. Please do not hesitate to reach out to Samsung Support if you would like to share any additional feedback with us regarding your purchase. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/compare/#category/N0002101/products/SM-S918UZGFXAU,SM-S908UZWEXAA
Written by a customer while visiting Samsung US
Customer Rating
3
Could be better
on July 6, 2023
Posted by: Tiffany
from Saint Petersburg Florida
Expertise:Intermediate
I traded my s21 ultra in for an S23 ultra. For the first 3mths the phone was an amazing then samsung did an update and all my calls became low on the headset. I could only hear on speaker or an earpiece. Sent my phone to samsung for 5days and they sent it back with resolving the issue. They ask me to send it back for another 5days but I declined due to I need my phone for work. As much as these phones are samsung need to do better with their product. I definitely wouldn't recommend the s23 ultra.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
2
Response from Samsung USBy Debra, Social Commerce, July 10, 2023
Howdy Tiffany,
Thank you for taking a free moment out of your busy day to share your sentiments with us regarding your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, or dropping it and shattering the screen. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Please reach out to Samsung Support if you would like further assistance, if you would like help with troubleshooting your device, if you have any additional feedback to share with us, or if have any questions. Thank you for being a valued Samsung customer.
– Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for taking a free moment out of your busy day to share your sentiments with us regarding your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, or dropping it and shattering the screen. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Please reach out to Samsung Support if you would like further assistance, if you would like help with troubleshooting your device, if you have any additional feedback to share with us, or if have any questions. Thank you for being a valued Samsung customer.
– Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
4
Large in Size
on July 7, 2023
Posted by: K1kaus
from CA
Expertise:Intermediate
I like all of it. The features, upgrades, of course the camera & picture quality. It's just to big. So much so that I am considering switching it out. For something smaller in size. I really only got the phone because of the S-Pen and everything that comes with that alone but idk if it's worth it compared to the size of it alone.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Second to none
on July 9, 2023
Posted by: Niksal
from Ft Worth, Tx
Expertise:Expert
Definitely my favorite phone I've ever had. Always discovering new features, seems that everytime I just begin to get used to the phone I come across another cool feature that renews the "new phone" feeling.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US