Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Lavender
Average customer rating
4.6
(450 Reviews)
Rating breakdown 450 reviews
5 Stars
353
4 Stars
60
3 Stars
18
2 Stars
10
1 Star
9
91%of customers recommend this product.
(
385 out of
422)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Lavender
Customer Rating
3
Restart nightmare
on June 28, 2023
Posted by: Disgruntled
from 04967
Expertise:Intermediate
Had many Samsung without issues. Wanted the latest and greatest camera and pen. Phone crashes and restarts daily. Provider and Samsung have been little help. Reset all settings and no correction . Ready to backup and throw in the trash
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 29, 2023
Hi there, we appreciate you taking time to share your thoughts with us about your Samsung Galaxy S23 Ultra. We would be more than happy to help you with the software functionality of your device. If you haven't done so already, please ensure your software is up to date with the latest release. You can also try to perform a backup and hard reset of your device. We have also provided links to the Samsung Support Team and Customer Care+ Team for further assistance if you would like. We have also included a link to the warranty information for your device. We appreciate you being a Samsung customer. -Elizabeth
Customer Care+
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Samsung Support
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Facebook
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Twitter
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Samsung Warranty
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Customer Care+
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Samsung Support
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Samsung Community
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Samsung Warranty
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Written by a customer while visiting Samsung US
Customer Rating
4
Why Not !!!
on June 29, 2023
Posted by: Craig Ehr
from SW, Florida
Expertise:Intermediate
The same applies to my previous S22 Ultra. With what these phones cost, why does Samsung not have a link on their website that leads to a detailed tutorial on settings and how to get the most out of the camera and its various lenses? If there is one, then put the link in on a note in the box when shipped.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Nice upgrade from the S20Fe
on June 29, 2023
Posted by: Renkat77
from Small Town, FL
Expertise:Intermediate
Definitely an upgrade from my S20fe. Better camera, operating system and app features. With normal use I can go a day and half between charging. Using camera, video, media apps, game apps, calls, text, emails, etc.
The only con so far is missing the external card storage option for my files. Don't care for the cloud storage.
The only con so far is missing the external card storage option for my files. Don't care for the cloud storage.
Will add that I like the weight and feel of the phone. Will say as long as Samsung keeps the quality up there with their phones I will continue to purchase them. Case in point my husband had a S7j phone that ended up falling out of the work truck in middle of a busy 6 lane road. It was ran over by four vehicles - still works. S20fe got ran over by a zero turn mower. The back of the phone had the copper exposed. Screen and camera were undamaged. The phone continued to work, but traded it in to be safe.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 30, 2023
Posted by: River rat
from Mt Vernon Illinois n
Expertise:Intermediate
Really great pictures and very clear screen reaultiom
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 30, 2023
Posted by: Lady Jane
from New Mexico
Expertise:Beginner
I have just received my new phone. I already really like it.
Written by a customer while visiting Samsung US
Customer Rating
5
Work phone
on June 30, 2023
Posted by: Victroller
from Ky
Expertise:Beginner
Use it as my work phone .it's awesome wouldn't trade for anything
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone!
on June 30, 2023
Posted by: Lynn
from Alabama
I bought this phone a few weeks ago and I love it!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love
on July 2, 2023
Posted by: LoveBug
from Kimberling City Mo
Expertise:Beginner
Just now buying samsung ultra23 can't wait to get it
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US