Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Lavender
Average customer rating
4.6
(450 Reviews)
Rating breakdown 450 reviews
5 Stars
353
4 Stars
60
3 Stars
18
2 Stars
10
1 Star
9
91%of customers recommend this product.
(
385 out of
422)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Lavender
Customer Rating
5
Nice Phone
on August 10, 2023
Posted by: Sonu
This is the best phone so far I've tried in Android world
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
What I Miss...
on August 9, 2023
Posted by: Ultima_Tule
from Washington Srate
Expertise:Intermediate
I recently got my Ultra to replace my Note 8. Over all, the phone is OK but I am still getting used to it. What I really miss on the new phone as compared to the Note 8 is the little LED on the right took of the phone. It told me of it was still charging or completed. It also let me know if a message, text out messenger had some in and of I had received a phone call. I usually need to check my Ultra to see if any of these has occurred where as with the Note 8, a quick glance at the phone would tell me.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great fearures.
on August 8, 2023
Posted by: None
from Zephyrhills, Fl
Expertise:Beginner
Bought it about a month ago and still learning the features. It amazes me when I find out how to do something new and easy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great camera
on August 8, 2023
Posted by: wiggs
from 23462
Expertise:Expert
I just bought this and have to say the camera is excellent but it's still not as good as my old Samsung phone and the glass protector for the S23 ultra is the worst!
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
3
Value
2
Response from Samsung USBy Debra, Social Commerce, August 11, 2023
Howdy Wiggs,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The armor aluminum frame, the Gorilla Glass Victus 2 display, and its water resistant IP68 rating (Based on test conditions for submersion in up to 1.5 meters of freshwater for up to 30 minutes. Not advised for beach or pool use) make the Galaxy S23 Ultra a durable device. Without having more information available about what you may be experiencing with your Galaxy S23 Ultra, I recommend reaching out to Samsung Support when it is more convenient for you for further assistance and/or troubleshooting. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The armor aluminum frame, the Gorilla Glass Victus 2 display, and its water resistant IP68 rating (Based on test conditions for submersion in up to 1.5 meters of freshwater for up to 30 minutes. Not advised for beach or pool use) make the Galaxy S23 Ultra a durable device. Without having more information available about what you may be experiencing with your Galaxy S23 Ultra, I recommend reaching out to Samsung Support when it is more convenient for you for further assistance and/or troubleshooting. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Should have switched a long time ago
on August 7, 2023
Posted by: Cat lady
from Massena, NY
Expertise:Intermediate
I have been an IPhone user for years but was getting frustrated over some of the recurring problems. I decided to switch to the Samsung galaxy S23 Ultra. My sister had just bought one and I was impressed by its amazing camera. What I was so surprised and happy with are the other amazing features it has. I am super impressed with the ease of use and the modern technology in this phone! I am still learning how to use the various features including the camera but am already super glad I switched!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect
on August 6, 2023
Posted by: Mainer
from Bar Harbor
Expertise:Intermediate
Fast, reliable, great camera, nicely sized, great battery!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Phone is nice but sharing sucks
on August 6, 2023
Posted by: Britt
from Ohio
I wanted to love this phone. I was so excited to have an amazing camera. Problem is, when I shared the pictures and videos, they were pixelated. I tried links and other forms of message sending without success. It became more of a hassle than anything. I will be returning it.
No, I would not recommend this to a friend.
Response from Samsung USBy Debra, Social Commerce, August 7, 2023
Hi Britt,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your photos and videos are blurry or poorly exposed follow our tips to get the best photos. If you are still having issues, we will make sure that your phone or tablet is in good working order. We'll also check for the most recent software and confirm no apps are interfering with the camera. Check out the article titled, "Galaxy phone or tablet photos and videos are blurry or dark " for some helpful information to help you resolve what you have been experiencing with your Galaxy S23 Ultra. I have linked the article below for your easy access. If you would like further assistance after reviewing the resource provided, please feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your photos and videos are blurry or poorly exposed follow our tips to get the best photos. If you are still having issues, we will make sure that your phone or tablet is in good working order. We'll also check for the most recent software and confirm no apps are interfering with the camera. Check out the article titled, "Galaxy phone or tablet photos and videos are blurry or dark " for some helpful information to help you resolve what you have been experiencing with your Galaxy S23 Ultra. I have linked the article below for your easy access. If you would like further assistance after reviewing the resource provided, please feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on August 4, 2023
Posted by: Rebrake
from Placerville, CA
Expertise:Intermediate
This phone has everything you could want and then some. It's very fast no matter what your doing. The battery life is amazing. The color is fine for a man. I would suggest this phone to everyone I can.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US