Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Lavender
Average customer rating
4.6
(450 Reviews)
Rating breakdown 450 reviews
5 Stars
353
4 Stars
60
3 Stars
18
2 Stars
10
1 Star
9
91%of customers recommend this product.
(
385 out of
422)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Lavender
Customer Rating
2
Not impressed
on June 4, 2023
Posted by: Disappointed
Expertise:Intermediate
Wasn't worth the upgrade from s22ultra, i do like the green color wish the pen came green like the picture instead of black. I guess the biggest difference is the camera, compared pictures with my S22ultra i really couldnt tell the difference.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 6, 2023
Hey there, we appreciate you taking time out of your day to share your feedback on your Samsung Galaxy S23 Ultra. We would be more than happy to help you get the most out of your new device. We have provided for your convenience, a link to the full product manual, the Samsung Support Team, and an article about the variety of different camera settings to help you take the most amazing pictures and videos to commemorate any moment. We appreciate you being a loyal Samsung customer. -Elizabeth
Camera Features
https://www.samsung.com/us/support/answer/ANS00091862/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Camera Features
https://www.samsung.com/us/support/answer/ANS00091862/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
5g does not work.Battery is worst
on June 19, 2023
Posted by: Shubha
from SfO, California,USA
Expertise:Expert
The 5 G dies not work on any international carrier.Battery life also poor and phone will slow down
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 20, 2023
Hello Shubha, we appreciate you reaching out to us to share your feedback on your Samsung Galaxy S23 Ultra. We understand if you are an international traveller wanting to make sure your phone works at all times. We recommend reaching out to your carrier as they will have more information about connectivity and 5G maps. With the battery of your device, this device comes with a 5000 mAh adaptive battery. As you use the battery and let it drain down the battery will learn your usage habits and make adjustments to the consumption. This will increase the battery life after a short period of usage. If this isn't the case for you we have provided links to the Samsung Support Team and warranty information for your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
1
Frustrating.
on March 22, 2023
Posted by: Cookie
from MN
Expertise:Intermediate
I've had this phone about 2 weeks and it is the most frustrating experience ever! The keyboard doesn't appear right away when you want to write a text or email or anything. You can't keep your text messages in a stream or delete sections anymore. The whole stream is deleted. OUCH!! My Note 8 was much easier than this thing. These aren't improvements. You're doing exactly what Microsoft did for years to their OS -- making their OS 'better' but actually changing things around and made it worse. I'm afraid what's going to happen when I reach 7 5 or 80 and no longer understand this stuff to make a phone call or other basic things like taking pictures and trying to find what cloud has it.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
2
Response from Samsung USBy Bethany, Social Commerce, April 1, 2023
Hi Cookie... Thank you for your review of the Samsung Galaxy S23 Ultra. We appreciate your opinion as we continue to innovate and improve on the design and functionality of our products. I've attached a couple links that should help concerning the keyboard. Also below is Samsung Support. Please reach out to them if we can offer any additional assistance. Thank you for being a valued customer. -Bethany
Keyboard is not working on Galaxy phone or tablet (samsung.com)
Adjust keyboard settings on your Galaxy phone (samsung.com)
smsng.us/Samsung-Support
Keyboard is not working on Galaxy phone or tablet (samsung.com)
Adjust keyboard settings on your Galaxy phone (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
No Micro SD slot😡
on March 6, 2023
Posted by: PTee
from California
Expertise:Expert
Samsung stop following Apple.
No micro sd, WHAT.
Also I thought the battery life would be better.
No charger, no cable but very high price.
I'm sadly disappointed, next time I won't get the top range phone. Oh! Plus I can't get a second sim in,
The other slot seems to small.
Plus everyone and myself agree it's to bloated, 5gb of the 12gb is always used
And about 60gb of the storage is used by the ui
No micro sd, WHAT.
Also I thought the battery life would be better.
No charger, no cable but very high price.
I'm sadly disappointed, next time I won't get the top range phone. Oh! Plus I can't get a second sim in,
The other slot seems to small.
Plus everyone and myself agree it's to bloated, 5gb of the 12gb is always used
And about 60gb of the storage is used by the ui
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
2
Response from Samsung USBy Bethany, Social Commerce, March 8, 2023
Hi PTee... Thank you for your review of the Samsung Galaxy S23 Ultra. We appreciate your thoughts as we continue to give our consumers the best in design and functionality. Your device should've come with a USB-C charging cable, so if you did not receive one reach out to Samsung Support, as well as for assistance with seeing which apps can be safely removed from your device. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Warning! NO SD CARD SLOT!!!
on May 21, 2023
Posted by: LowOnMemory
from California
Expertise:Expert
WHAT? NO SD CARD SLOT?!?!?! SERIOUSLY?!?! You get so use to the things that make sense on a S-series Samsung phone that you don't even think to ask if it has an sd card slot. I'm so upset with myself for not asking and going with the 1 tb HD.
I would recommend this to a friend!
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 23, 2023
Hello LowOnStorage, we appreciate you taking time to share your feedback on your Samsung Galaxy S23 Ultra. We understand how important the storage capacity is to your daily life and the speed and ease of using your device. If you are finding the storage to be insufficient we do have options for digital storage expansion that can help you enhance the capacity. If you would like assistance in the set up and discovery of these options, we have also provided a link to the Samsung Support Team for you. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone and lots of improvements.
on May 16, 2023
Posted by: Tracylg2u
from Ontario California
Expertise:Intermediate
I bought this less than a month ago. I can't believe I waited so long. Ii had 5he Galaxy S10 but it broke a while ago. Since then I've had a couple phones by other makers. I've missed being in the Galaxy family. I love this phone. The upgrades are fantastic. So many options for the cameras. My only complaint is the screen is touch sensitive on all edges, limiting your holding control. But that's easily fixable with a case or finger holders. I wouldn't give up this 0hone for any reason.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on March 17, 2023
Posted by: JP26
from Oregon
I got my new phone as an upgrade. I absolutely love the cameras on this phone. I take loads of pictures and this phone has the best camera by far. Almost don't need a digital camera. Lol I love being able to zoom in to the moon and see the actual craters or zoom on stars and see the flames off the stars. Absolutely love this phone,, and so does my hubby who is an iPhone person. He is considering switching to the s23 ultra as well!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Bad screen
on April 16, 2023
Posted by: Korey
from Tallahassee, Florida
Expertise:Expert
I bought this a month ago, and it's been amazing. The only thing I say that I wasn't pleased with was the screen durability. With the new Gorilla Glass Victus 2, I thought it would be extremely sratch resistant, but I already have a few scratches on the glass which is a bit dissapointing.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US