Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Lavender
Average customer rating
4.6
(450 Reviews)
Rating breakdown 450 reviews
5 Stars
353
4 Stars
60
3 Stars
18
2 Stars
10
1 Star
9
91%of customers recommend this product.
(
385 out of
422)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Lavender
Customer Rating
2
The touch keyboard is awful & constantly creates
on October 7, 2024
Posted by: sranyc
from New York metro area
Expertise:Expert
I am a woman with small hands and fingers. Yet, no matter how I have taken advantage of keyboard layouts or made adjustments, I get so many mistakes and have to do corrections literally for every few words that I type on the screen. The amount of stray characters and additional letters being inserted, even when I use the space bar between words. And what makes it worse is the terrible suggestions predictive text makes, or the mistakes it inserts! I used to be able to type on any of my BlackBerry keyboards throughout the years so fast with two or more fingers, without virtually ever needing to look at the screen or keyboard, and was able to produce text, long mails and even draft very long documents mistake free 99.9% of the time. The amount of mistakes that come up on my S23 Ultra keyboard is always voluminous and it is frustrating and a time vampire to keep having to reread every 3 or 4 words to make corrections, and then having to reread what I type over and over to ensure the corrections are mistake free. probably made in excess of 100 corrections while typing this.
I frigging hate this phone and get so frustrated, but the few phones with real keyboards on the market now are garbage.
Plus I failed to mention I get terrible shooting pains and pins and needles in my fingers, hands and shoulders throughout the day, on a daily basis from having to touch this screen to write messages, or use the net.
This phone would be awesome with a real keyboard. I really am so disgusted with this phone, but there isn't anything much different out there to resolve these daily anxiety producing issues.
I frigging hate this phone and get so frustrated, but the few phones with real keyboards on the market now are garbage.
Plus I failed to mention I get terrible shooting pains and pins and needles in my fingers, hands and shoulders throughout the day, on a daily basis from having to touch this screen to write messages, or use the net.
This phone would be awesome with a real keyboard. I really am so disgusted with this phone, but there isn't anything much different out there to resolve these daily anxiety producing issues.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
2
Response from Samsung USBy R&R Team, October 8, 2024
Thank you for contacting us, Sranyc. We have received your feedback regarding the Galaxy S23 Ultra. Our goal is to ensure that you have the best experience with our devices. The S23 Ultra features a Dynamic AMOLED 2X display that delivers clear, colorful details on the screen, whether it's dimmed low or at full brightness. The 120Hz technology optimizes the refresh rate to smooth out the action and save on battery. The on-screen keyboard plays a crucial role in using a Galaxy phone or tablet, allowing you to reply to messages, search the web, and perform other important tasks. If you encounter any challenges with the keyboard, there are steps you can take to address them, such as using the default keyboard, clearing the cache, and checking for software updates. You can find more information on troubleshooting options in the link attached. If you require further assistance, please don't hesitate to contact us at Samsung Support. We're here to help. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001545/ (keyboard)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshoot/TSG10001545/ (keyboard)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Great the best phone I ever HAD
on September 30, 2024
Posted by: Mrbee
from Philadelphia
Expertise:Expert
I bought this in February of 2023 best phone. I ever had
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and abilities to advance in knowled
on September 16, 2024
Posted by: Freddy
from Globe, AZ
Expertise:Intermediate
I purchased it over 1 year ago and am still daily learning of its features and practical uses. This is my favorite Galaxy phone yet.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Camera!!
on August 28, 2024
Posted by: Roger C
from 87043
Expertise:Intermediate
Ready for the next version. Can't wait for next version!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Best Phone Ever!!
on August 15, 2024
Posted by: Hummad53
from Garden Grove Ca.
Expertise:Intermediate
Tired of throwing money away, went ahead and bought this S23, what can I say, this is the best phone out there, it's camera is no different from a pro camera, from macro to telephotography, video , flash or no flash the quality of the photos is superb
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love all the features
on July 24, 2024
Posted by: Tarasa
from Morganton, NC
Expertise:Intermediate
I love the feature that allows you to circle an image and learn about it such as what it is , where to buy, ect.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on July 22, 2024
Posted by: Polrobnyc
from NYC
Expertise:Intermediate
I've had this for a year now and with no problems. Really great camera which also has some good editing apps.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Customer Rating
4
So many great features!
on July 14, 2024
Posted by: GalaxyMom
from Lexington, KY
Expertise:Intermediate
I'm in love with my new phone! The S Pen is perfect for scribbling down a quick note when I don't have a pencil or paper handy. There are so many other features that seem great, too, that I haven't explored yet; the number of things this phone can do is amazing -- almost in an overwhelming sense.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US