Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Lavender
Average customer rating
4.6
(450 Reviews)
Rating breakdown 450 reviews
5 Stars
353
4 Stars
60
3 Stars
18
2 Stars
10
1 Star
9
91%of customers recommend this product.
(
385 out of
422)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Lavender
Customer Rating
4
SAMSUNG S23
on August 30, 2023
Posted by: BMM4046
from Lanham, MD
Expertise:Beginner
The cellphone crashed the 2nd day and I lost all of my photos for 2023. Had to reboot to factory standards, but I love the phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone, but that camera, 200megapixel!
on August 29, 2023
Posted by: metoojohnnjr
from Katy, Tx
Expertise:Expert
I got this thing a week too late. We did a family vacation down the Oregon coast, the Redwood Forests and Yosemite and the 200mp camera would have been EPIC! I moved back to the S23 (from a Samsung Fold 4) as I missed the pen and wanted the Camera! Phone is exceeding all expectations, battery life is exceptional and the move from phone to phone was seamless.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on August 29, 2023
Posted by: Robbie
from Augusta WI
Expertise:Intermediate
Love everything about it! Apps open super fast, plenty of storage, clear sharp photos and videos,. Great price. What's not to love!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Just take A Deep Breath And Do Anything!
on August 27, 2023
Posted by: Stillticking
from Belleville, Illinois
If you love learning the new technical advancements in the everyday items you use then this phone is for you! With the help of Verizon live chat on line this working septuagenarian bought hers. I needed a phone that could handle everything from group texting with staff to silently alerting me when I had incoming calls during an important meeting or while training a new colleague. It does all that with ease! The phone's GPS syncs easily with my car while traveling. When I want to just relax and take pictures this phone doesn't skip a beat in delivering beautiful high quality pictures whether I take them on the spot or lift them off a old slide. Genealogy is my hobby and my Galaxy S23 Ultra's camera is the perfect tool for adding a new face to my family tree.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Blurry camera
on August 25, 2023
Posted by: Thor
from Maine
Expertise:Expert
The s23ultra is useless as a camera. Takes blurry out of focus photos no matter what settings you use. Samsung knows it has a defective main lense but keeps selling it anyway. Time to recall & replace camera module. Stop advertising as a super camera.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, August 28, 2023
Hello Thor,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your photos and videos are blurry or poorly exposed follow our tips to get the best photos. If you are still having issues, we will make sure that your phone or tablet is in good working order. We'll also check for the most recent software and confirm no apps are interfering with the camera. The Galaxy S23, S23+, and S23 Ultra offer incredible camera functions so taking portraits, selfies, and videos are a breeze. You can zoom in or out with a tap, improve the resolution on your photos with the AI Image Enhancer, and even take photos and videos in total darkness using the S23 series’ Nightography mode. The Gallery app can also arrange your photos into personalized stories for you! When you have some free time in your busy day, please check out the articles titled, "Galaxy phone or tablet photos and videos are blurry or dark" and "The best camera features on your Galaxy S23" to help you resolve what you have been experiencing with your Galaxy S23 Ultra. I have provided those links below for your easy access as well as your device user manual to help you customize the settings of your camera to your liking. Feel free to contact Samsung Support after reviewing these resources if you would like any further assistance and/or troubleshooting. Thank you for being a steady Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
https://www.samsung.com/us/support/answer/ANS00091862/
https://www.samsung.com/us/support/downloads/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your photos and videos are blurry or poorly exposed follow our tips to get the best photos. If you are still having issues, we will make sure that your phone or tablet is in good working order. We'll also check for the most recent software and confirm no apps are interfering with the camera. The Galaxy S23, S23+, and S23 Ultra offer incredible camera functions so taking portraits, selfies, and videos are a breeze. You can zoom in or out with a tap, improve the resolution on your photos with the AI Image Enhancer, and even take photos and videos in total darkness using the S23 series’ Nightography mode. The Gallery app can also arrange your photos into personalized stories for you! When you have some free time in your busy day, please check out the articles titled, "Galaxy phone or tablet photos and videos are blurry or dark" and "The best camera features on your Galaxy S23" to help you resolve what you have been experiencing with your Galaxy S23 Ultra. I have provided those links below for your easy access as well as your device user manual to help you customize the settings of your camera to your liking. Feel free to contact Samsung Support after reviewing these resources if you would like any further assistance and/or troubleshooting. Thank you for being a steady Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
https://www.samsung.com/us/support/answer/ANS00091862/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Phone? More like a personal hub for everything IOT
on August 24, 2023
Posted by: NSG²³U
from West Palm Beach, Fl
Expertise:Intermediate
This phone should be in a class all of its own. Amazing!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Grate phone screen scratches fast
on August 22, 2023
Posted by: Formattin
from Ny
Expertise:Intermediate
The new Plastic screens are not as Durable as the older glass one a key will scratch it fast im sure it will get better other then that it's a grate phone I have a green one
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 22, 2023
Posted by: 423dav
from Cape Coral Florida
Expertise:Beginner
I bought it about 1 week ago and still trying to get to know this great phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US