Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Phantom Black
Average customer rating
4.5
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
136
4 Stars
24
3 Stars
11
2 Stars
4
1 Star
6
92%of customers recommend this product.
(
142 out of
155)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Phantom Black
Customer Rating
2
Don't like it
on March 9, 2023
Posted by: Notenine
from California
Expertise:Intermediate
This replaced my note 9 that I really didn't need to place but I still went ahead and bought the s23 ultra and I regret it every day. Unlocking the phone is hard with one hand since the sensor is on the screen. Also I always have to look on where I'm placing my thumb to unlock the phone. unlike the note 9 where the sensor was on the back of the phone and 100 times better and I never needed to look where im placing my finger to unlock it. Also the s pen on the left side is another annoying part about this phone. It's hard removing the pen with your right hand compared to the s pen being on the right side. Also the s pen never connects when I first remove it and I ALWAYS have to reinsert it and then remove it to for it to connect. The whole sensor unlocking thing is a absolute game changer for me and will reverting back to my note 9 in a few weeks.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, March 14, 2023
Hello... Thank you for your review of the Samsung Galaxy S23 Ultra. Your feedback is appreciated as we continue to lead the charge on innovation. I've attached the link to Samsung Support, please feel free to reach out if we can be of any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
EMAIL
on July 13, 2023
Posted by: CRAZIMOM
from INDIANAPOLIS
I got this 2 weeks ago and still having trouble getting all my emails to come up it. I change like I'm suppose to but go to get my mail and it's still at the original one
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
5
Value
1
Response from Samsung USBy Debra, Social Commerce, July 14, 2023
Greetings CRAZIMOM,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Having trouble with unresponsive apps? It may be time to give them a good spring cleaning. Don't worry, you don't have to uninstall the app or reset your phone. Instead, clear the app's cache or data. When you do this, any problematic files or bugs in the app will be deleted. You can also use your phone's Device Care features to limit background apps and help your battery last longer. Steps may vary depending on the software version and the app selected. When you have the opportunity, please review the article titled, "Clear the app cache and data on your Galaxy phone" for some helpful information to help you resolve what you have been experiencing with your email. If you would like any further assistance after reviewing the resource provided, please feel free to contact Samsung Support at your convenience. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077611/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Having trouble with unresponsive apps? It may be time to give them a good spring cleaning. Don't worry, you don't have to uninstall the app or reset your phone. Instead, clear the app's cache or data. When you do this, any problematic files or bugs in the app will be deleted. You can also use your phone's Device Care features to limit background apps and help your battery last longer. Steps may vary depending on the software version and the app selected. When you have the opportunity, please review the article titled, "Clear the app cache and data on your Galaxy phone" for some helpful information to help you resolve what you have been experiencing with your email. If you would like any further assistance after reviewing the resource provided, please feel free to contact Samsung Support at your convenience. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077611/
Written by a customer while visiting Samsung US
Customer Rating
1
It doesn't include a charger
on August 13, 2023
Posted by: Eduardo
The cellphone is good in general, but the fact that the box does not include a charger is not an improvement, in the past, phones used to include charger, headphones and even a case. It is also not an environmentally friendly feature because anyway you will still have to buy a charger, so you just have to spend more money than the phone cost.
I would recommend this to a friend!
Features
1
Performance
5
Design
5
Value
1
Response from Samsung USBy Debra, Social Commerce, August 14, 2023
Hey there Eduardo,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The inclusion of wall chargers with our new phones was discontinued in 2021 and with so many people already having compatible charging blocks from previous devices, we try to lead a sustainable future by minimizing environmental impact. Please feel free to contact Samsung Support if you have any questions, if you would like help troubleshooting your device, or if you would like to share any other feedback with us regarding your purchase. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The inclusion of wall chargers with our new phones was discontinued in 2021 and with so many people already having compatible charging blocks from previous devices, we try to lead a sustainable future by minimizing environmental impact. Please feel free to contact Samsung Support if you have any questions, if you would like help troubleshooting your device, or if you would like to share any other feedback with us regarding your purchase. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Farm Raised Salmon... not "red".
on February 20, 2023
Posted by: Chris
from Sacramento, CA
Expertise:Expert
The phone is terrific. I love how much power it has. Camera is as amazing as you would hope (yes, even my iPhone friends are impressed). I especially appreciate how easy the migration from an OLD Galaxy S9 to the S23 Ultra is. Kept nearly every setting and customization. This was such a relief so I get right to playing with the phone and not wasting days with setup. ONE WORD OF CAUTION. The "red" version is more like "farm raised salmon". To be totally honest, it's orange and absolutely NOT like the photos. I love the phone regardless... just gonna wrap it into a black case anyway.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Soild upgrade
on March 2, 2023
Posted by: Brass08
from Pennsylvania
Expertise:Intermediate
As far as performance, it extremely fast and the camera is a definite uograde from what i had before, i also really like the s pen for work when i have customers sign paper work
Very nice upgrade, little pricey but worth it
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
One of Samsung's best phone
on March 2, 2023
Posted by: Kiki W
from NY
Expertise:Intermediate
I have had just about all of Samsung's phones, no lie. Hands down this is one of the best in a long time. Battery is awesome!! Crazy, unbelievable features. Still amazed and still learning. Love this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Loving my new phone
on March 2, 2023
Posted by: Blananba
from Colon, MI
Expertise:Intermediate
Love my new phone, great camera, plenty of storage, and the stylus works amazing since the newest software update.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great fhone
on March 2, 2023
Posted by: Abelito08
from Miami fl
Expertise:Intermediate
Tengo dos semanas con mí Samsung galaxy ultra 23 y funciona perfectamente y con gran cámara.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US