Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Phantom Black
Average customer rating
4.5
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
136
4 Stars
24
3 Stars
11
2 Stars
4
1 Star
6
92%of customers recommend this product.
(
142 out of
155)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Phantom Black
Customer Rating
3
not much different
on October 12, 2023
Posted by: Snapper
from Murrieta CA
Expertise:Expert
I've had this phone for about 2 weeks now and from what I can tell it's basically the same as the Galaxy Note only heavier and more expensive with a camera that's a little better. I also had several glitches that seem to have gone away on their own, but this is typical with any new Samsung product. Not sure if it will live up to all the hype or not, time will tell.
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy Social Commerce, October 13, 2023
Howdy Snapper,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more information regarding what you may be experiencing with your Galaxy S23 Ultra and without being able to ask you any follow up questions in response to what you have shared with us, I recommend reaching out to Samsung Support if you would like further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more information regarding what you may be experiencing with your Galaxy S23 Ultra and without being able to ask you any follow up questions in response to what you have shared with us, I recommend reaching out to Samsung Support if you would like further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone
on March 27, 2023
Posted by: JonC
from Los Angeles
Expertise:Intermediate
Came from a Galaxy S10 plus.... It's good same stuff but a lot faster. A lot better camera. Biggest issue is the Volume is on the right side. I know it's been like this for a few years now. But it's the biggest pain in the neck.
And no SD card slot. Which again hast been this way for a few years now.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
4
Value
1
Response from Samsung USBy Debra, Social & Commerce, March 30, 2023
Aloha JonC, thank you for taking the time out of your day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your transparency as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most fantastic experiences using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Even though expandable storage options are absent in the Galaxy S23 Ultra, the device is offered with 3 storage options: 256GB, 512GB and 1TB with an 8GB or 12GB RAM. Cloud based storage options are also available to you like Samsung Cloud, Google Drive, and Microsoft OneDrive if you would like even more storage. Check out the Samsung article titled, "Manage storage on your Galaxy S23 series phone" for more great information regarding storage options on your device. For your convenience, I have also included a link below with the side-by-side comparison between the Galaxy S23 Ultra and your previous Galaxy S10+ so that you can see just how different the Galaxy S23 Ultra is. If you have any questions for us or if you would like to share any additional feedback with us, please do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/Warranty-Info smsng.us/Twitter-Messages smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00091942/ https://www.samsung.com/us/smartphones/galaxy-s23-ultra/buy/galaxy-s23-ultra-256gb-t-mobile-sm-s918uzgaxau/?adobe_mc_sdid=SDID%3D4E395EEC55A487C7-15B0A51B713F628D%7CMCORGID%3D48855C6655783A647F000101%40AdobeOrg%7CTS%3D1680179950&adobe_mc_ref=https%3A%2F%2Fwww.samsung.com%2Fus%2F
https://www.samsung.com/us/support/answer/ANS00091942/ https://www.samsung.com/us/smartphones/galaxy-s23-ultra/buy/galaxy-s23-ultra-256gb-t-mobile-sm-s918uzgaxau/?adobe_mc_sdid=SDID%3D4E395EEC55A487C7-15B0A51B713F628D%7CMCORGID%3D48855C6655783A647F000101%40AdobeOrg%7CTS%3D1680179950&adobe_mc_ref=https%3A%2F%2Fwww.samsung.com%2Fus%2F
Written by a customer while visiting Samsung US
Customer Rating
3
Not worth upgrading to S23 Ultra
on June 17, 2023
Posted by: chilval
from fremont, ca
Expertise:Expert
I would not have upgraded this from Note 20, if I had known that they removed the micro SD slot. This is the main reason i switched from iphone to android. rest of the the features are on par with the industry. Samsung camera is better than iphone, in my oipion.
Features
3
Performance
3
Design
5
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 19, 2023
Hey there Chilval, thank you for your feedback on your Samsung Galaxy S23 Ultra. We understand wanting to be able to expand the storage capacity of your device and keep all of your data and memories with you. We would be more than happy to help you discover digital storage options that are now available to you if you find the capacity of your device to be lacking. This helps you keep all of your memories, transfer when the time comes for new devices, and help keep the integrity of your device safer from damage. We appreciate you being a Samsung customer, and have included a link to the Samsung Support Team if you have questions or would like assistance. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Connectivity bad
on November 18, 2023
Posted by: Zeus
from Prairie du chien wi
Expertise:Expert
Poor connectivity does not get good signal on any network
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
4
Value
3
Response from Samsung USBy Social Commerce, November 23, 2023
Salutations Zeus,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. When you have a free moment, please take a look at the article that I have linked below titled, "Issues with mobile network connection on Samsung phone or tablet" to conduct a few troubleshooting steps to help resolve what you may be experiencing with your Galaxy S23 Ultra. Please do not hesitate to reach out to Samsung Support if you have any questions or if you would like any further assistance after reviewing the provided resource. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. When you have a free moment, please take a look at the article that I have linked below titled, "Issues with mobile network connection on Samsung phone or tablet" to conduct a few troubleshooting steps to help resolve what you may be experiencing with your Galaxy S23 Ultra. Please do not hesitate to reach out to Samsung Support if you have any questions or if you would like any further assistance after reviewing the provided resource. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY IF YOU TALK TEXT
on August 20, 2023
Posted by: Xochitl
Wish I knew this before I wasted my money. I had google phones for years but bought this phone for the superior camera. The talk text on the Samsung phones are infamous for not working properly. Every second! time I attempt to talk text, it stops after the first word. This is a known defect. There is no fix. If you like to talk text, as I do, stick to google phones.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Debra, Social Commerce, August 21, 2023
Greetings Xochitl,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Bixby may occasionally display an error message or not respond to your voice commands. Before anything else, make sure your device is connected to either a Wi-Fi or mobile data network. If it's connected but you're still experiencing issues, you will need to clear the data for all of Bixby's system apps. Please take a look at the article that I have linked below for you titled, "Reset Bixby on your Samsung phone or tablet." This article will help you reset your Bixby and may help you resolve what you have been experiencing with your Galaxy S23 Ultra's talk to text feature. Please feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001306/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Bixby may occasionally display an error message or not respond to your voice commands. Before anything else, make sure your device is connected to either a Wi-Fi or mobile data network. If it's connected but you're still experiencing issues, you will need to clear the data for all of Bixby's system apps. Please take a look at the article that I have linked below for you titled, "Reset Bixby on your Samsung phone or tablet." This article will help you reset your Bixby and may help you resolve what you have been experiencing with your Galaxy S23 Ultra's talk to text feature. Please feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001306/
Written by a customer while visiting Samsung US
Customer Rating
3
Works great
on March 8, 2023
Posted by: Bad62bug
from Ct.
Expertise:Intermediate
If you have the s22 ultra stick with it.
The glass for this s23 is very soft and will scratch if you breathe on it wrong, mine is fine so far but three people I know already have scratches after a couple of weeks.
The glass for this s23 is very soft and will scratch if you breathe on it wrong, mine is fine so far but three people I know already have scratches after a couple of weeks.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
3
Response from Samsung USBy Bethany, Social Commerce, March 12, 2023
Hi Bad62bug... Thank you for your review of the Samsung Galaxy Z Fold4. Your feedback is valuable as we continue to innovate and improve on the design and functionality of our products. Please look into a screen protector to better protect your device. Feel free to reach out to Samsung Support. attached below, for further assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
mOiStUrE hAs BeEn DeTeCtEd In YoUr ChArGeR
on June 5, 2023
Posted by: Travis
I have gone the last 4 days putting my phone in rice until the moisture notification goes away, just for the notification to come back hours later. I am so sick of Samsung not allowing the phone I purchased to charge when I don't even take this thing the bathroom when I shower. I have cleaned the port and have not got any water in it. That's such a basic function of a mobile phone is being able to charge it. No, I am NOT being forced into buying a wireless charger that will probably have its own slew of issues just so you can make more money off of me. How did this make it through testing?!
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 6, 2023
Hey Travis, thank you for sharing your feedback on your Samsung Galaxy S23 Ultra. We completely understand the necessity of a functioning charging port, especially if you have taken all the precautions to prevent any liquid of getting in to your device. We have provided links to the Customer Care+ Team, Samsung Support Team, and warranty information for your device to help you resolve this difficulty. We appreciate you being a Samsung customer, and look forward to helping you make the most out of your device. -Elizabeth
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
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Samsung Community
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Facebook
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Twitter
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Samsung Warranty
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Customer Care+
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Samsung Support
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Samsung Community
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Samsung Warranty
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Written by a customer while visiting Samsung US
Customer Rating
1
on March 17, 2023
Posted by: DonT
I bought this a month ago and want to give it back...always with the ' connected without internet '. There is no enjoyment..most of the time I give up on waiting to reach a particular site because of this connectivity issue. I already know it has been affecting other buyers of this phone so why is it taking so long to come up with a fix for it.
Response from Samsung USBy Bethany, Social Commerce, March 30, 2023
Hi DonT... We appreciate you taking the time to review the Samsung Galaxy S23 Ultra. At Samsung, we value your input feedback as we strive to innovate and improve on our product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a few links that should help concerning the connectivity of your device. Also, since it's still under warranty, I've linked our warranty department as well. Please reach out to them, or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Use 5G on Galaxy phones and tablets (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
msng.us/Samsung-Support
Use 5G on Galaxy phones and tablets (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
msng.us/Samsung-Support
Written by a customer while visiting Samsung US