Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Phantom Black
Average customer rating
4.5
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
136
4 Stars
24
3 Stars
11
2 Stars
4
1 Star
6
92%of customers recommend this product.
(
142 out of
155)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Phantom Black
Customer Rating
5
SAMSUNG BEST IN THE GAME!
on January 5, 2024
Posted by: Jacob
from California
Expertise:Intermediate
Love it had the note 20 ultra
Made the upgrade camera way nicer
The feel is very premium screen is higher quality!
Made the upgrade camera way nicer
The feel is very premium screen is higher quality!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on January 16, 2024
Posted by: kailas
from New York, NY
Expertise:Intermediate
I was using s20 ultra. I was very happy with it. So I bought s23 ultra. I love the picture quality of s23 ultra. Also having the pen, when taking self shots.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's too big
on January 28, 2024
Posted by: nmbr1cupcake
from Seattle
The phone's computer is amazing. The cameras are fantastic. It does everything perfectly. It's just not comfortable to hold onto. It doesn't fit in my hands. I have to hold it with both hands to do anything.
I would recommend this to a friend!
Features
5
Performance
5
Design
1
Value
4
Response from Samsung USBy Social Commerce, January 29, 2024
Salutations Nmbr1cupcake,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. If the Galaxy S23 Ultra is too large for your liking, we do offer the S23 Series in several sizes to suit your needs. The S23+ and the S23 are two options available in the S23 Series that may be better suitable for your hands. If you're looking to upgrade your device soon, take a look at our new S24 Series! Feel free to contact Samsung Support if you would like any additional assistance. We're always happy to help! Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s23/
https://www.samsung.com/us/smartphones/galaxy-s24/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. If the Galaxy S23 Ultra is too large for your liking, we do offer the S23 Series in several sizes to suit your needs. The S23+ and the S23 are two options available in the S23 Series that may be better suitable for your hands. If you're looking to upgrade your device soon, take a look at our new S24 Series! Feel free to contact Samsung Support if you would like any additional assistance. We're always happy to help! Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s23/
https://www.samsung.com/us/smartphones/galaxy-s24/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Written by a customer while visiting Samsung US
Customer Rating
5
love the feel and the performance of this galaxy!
on January 31, 2024
Posted by: bigdix716
from Buffalo NY
Expertise:Expert
i got my 23ultra a few weeks ago after my flip 3 went blank screen on me. i was happy to get rid of that galaxy though. ive heard mixed reviews from people i asked about their flip, imo bad galaxy samsung bad galaxy. but the worst galaxy is still better then the best iphone! now back to my ultra, you hit the bullseye with this one i think. feels great, sits in my hand nicely and im not a big guy 5'9" 170lbs my hands are not the biggest but the 23ultra fits well. its super fast, i almost forgot what it was like not having to wait for the screen to load. the performance is lightening fast even with several screens open, also some cool features that ive not had a chance to really get the hang of yet but the s pen is effing cool and the camera is unbelievably clear. i just really need to hurry up and get a real good case because for some unknowen reason every galaxy ive owed likes to jump outta my hands, coat pocket, pants pockets,etc. ok maybe the flip 3 wasent as bad as i make it to be. but i still didnt like it! im sure in 2 years as soon as i get really good with all the features ill upgrade to the 25ultra? i hope! thanks again samsung for this galaxy please destroy those flip 3s and we wont ever mention them again.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed in performance
on February 7, 2024
Posted by: Randyp
from Anna, Tx
Expertise:Intermediate
Upgraded from Galaxy S20 thinking enhanced performance. Poor decision. It freezes frequently and takes forever to load anything. The S20 was many times better than this ridiculous thing
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Social Commerce, February 8, 2024
Greetings Randyp,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes on your device in the future. Take a moment to review, "Samsung phone or tablet freezes and crashes" to conduct some simple troubleshooting steps to help resolve what you have described to be experiencing with your Galaxy S23 Ultra. If you would like any further assistance afterwards, feel free to contact Samsung Support at your leisure. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes on your device in the future. Take a moment to review, "Samsung phone or tablet freezes and crashes" to conduct some simple troubleshooting steps to help resolve what you have described to be experiencing with your Galaxy S23 Ultra. If you would like any further assistance afterwards, feel free to contact Samsung Support at your leisure. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Written by a customer while visiting Samsung US
Customer Rating
3
Great Phone but
on May 14, 2024
Posted by: Tonij
from Connecticut
Expertise:Intermediate
I just set up this phone after it sat for 16 months. I am very disappointed that it does not work with Shazam and it is slow to initiate some functions like speaker
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy Social Commerce, May 15, 2024
Hi Tonij,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. Take a moment to review, "How to keep your Galaxy phone or tablet from slowing down" when you have some free time available to learn how you can automatically optimize your phone for faster, better performance. If you would like to share any other feedback with us or if you would like any further assistance, please let us know by contacting Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
https://www.samsung.com/us/support/answer/ANS00078985/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. Take a moment to review, "How to keep your Galaxy phone or tablet from slowing down" when you have some free time available to learn how you can automatically optimize your phone for faster, better performance. If you would like to share any other feedback with us or if you would like any further assistance, please let us know by contacting Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
https://www.samsung.com/us/support/answer/ANS00078985/
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on May 20, 2024
Posted by: Rach
from Rushville il
Expertise:Beginner
I bought this a month ago and I'm very much in love with my phone. The features are amazing and the camera is by far my very favorite. I lobe taking pictures and the quality is incredible
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the phone
on May 23, 2024
Posted by: ab1knobe
from Falls Church, VA
Expertise:Intermediate
I've had this phone for about a year now. I haven't had any problems with it. I like the size, since I use it to check my emails and search on the internet. Picture quality is great. I haven't used the included pen much. I like to use a separate stylus pen. But when I've used it, the pen works smoothly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US