Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Phantom Black
Average customer rating
4.5
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
136
4 Stars
24
3 Stars
11
2 Stars
4
1 Star
6
92%of customers recommend this product.
(
142 out of
155)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Phantom Black
Customer Rating
5
Amazing performance
on September 18, 2023
Posted by: GarysGeeksGuru
from Independence MO
Expertise:Expert
It does get exceedingly hot and I'm not sure why it could be because it does extra bright could be because if you open more than one app but I still rate this five out of five the performance of the phone is amazing it does not lag no matter what game I put on it including emulated games which would stress the CPU and it does not the DUI is friendly I am using Android 14 UI 6.0 beta 3 no issues with the operating system other than Google Wallet won't work unless the operating system is official no problem it should be official soon meanwhile my process my wallet default as Samsung pay or Samsung wallet but that is not an issue as far as GPU CPU performance amazing phenomenal like I said it gets very hot it can burn you actually burn you if you touch it holding it almost impossible against your skin it could burn that is a concern but the 120 HZ refresh rate the color the brightness by far the best phone I have ever had I wondered if it was a good enough upgrade from my Note 20 Ultra and while they do appear to be very similar it was worth the upgrade it is a significant Improvement in performance over the note 20 Ultra the 208 megapixel camera is phenomenal the clarity the night vision amazing this phone was more than I expected it to be a better battery longer lasting I have $1,538 games install I can run 10 of them at once no problem of course that would heat up any CPU I'm working on how to decrease the temperature if I remove features like extra bright if I reduce the brightness level if I have less apps running in the background the temperature is tolerable but after a period of time and being on it's steadily increases it is a moderate concern but the performance of this phone is beyond comparison and has earned the five star rating from a technical standpoint I am pleased with Samsung's innovation and Technology advances that are represented in this new s23 Ultra the S Pen also has no lag and no skip writes like a real ballpoint pen far better than the note 20 Ultra I like the mirror back of the note 20 Ultra but would often slip out of my hands without a case that is not the situation with the s23 ultra the new back insures it will not slip one of the largest screen sizes at 6.8 and more impressive it's the screen to body ratio nearly zero body I would rate it 98 9% screen and 1.1% body the display is beautiful full range of colors very pleasing to the eye very Vivid and again the refresh rate allows for multitasking animation without lag and impressive phone and if you have not yet experienced it you are truly missing out a must buy we have purchased two of these phones as well as Samsung buds 2 Pro along with the Samsung Galaxy 6 watch the combination of the three allows us to truly enjoy Samsungs Innovative technology with so many features to explore it could take months to explore them all and with the promise of a four-year update we are excited and take comfort knowing we have invested in a long term capable device that will provide years of pleasure thank you Samsung for providing us technology ahead of our time
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on September 19, 2023
Posted by: Vietnam Guy
from CT
Expertise:Intermediate
I purchased this a month ago and so far its great !
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
A pain to connect to Android Auto
on September 20, 2023
Posted by: Ramon
from Miramar, Florida
Expertise:Expert
Multiple issues with connecting to Android auto via USB
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
2
Value
1
Response from Samsung USBy Debra, Social Commerce, September 21, 2023
Hello Ramon,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you’d like to listen to music from your Galaxy phone through your car’s speaker, you can connect your phone with a USB cable or auxiliary cable. Or, you can use Bluetooth for a wireless connection if your car supports it. For hands-free driving, you can download the Android Auto app to make calls, open mobile apps, and use your smart devices as well. When you have some free time out of your busy day, please feel free to check out the article that I have linked below titled, "Connect your Galaxy phone to a car" for some helpful information that you may find beneficial in resolving what you have been experiencing with your Android Auto. Let us know if you would like any additional assistance by contacting Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00048972/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you’d like to listen to music from your Galaxy phone through your car’s speaker, you can connect your phone with a USB cable or auxiliary cable. Or, you can use Bluetooth for a wireless connection if your car supports it. For hands-free driving, you can download the Android Auto app to make calls, open mobile apps, and use your smart devices as well. When you have some free time out of your busy day, please feel free to check out the article that I have linked below titled, "Connect your Galaxy phone to a car" for some helpful information that you may find beneficial in resolving what you have been experiencing with your Android Auto. Let us know if you would like any additional assistance by contacting Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00048972/
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 21, 2023
Posted by: Android lover
from Illinois
Expertise:Expert
Been away from Samsung's since the Note8. Because they got so expensive but I came back and I'm really impressed with this phone I forgot how versatile Samsung and Android can be.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love the camera
on September 24, 2023
Posted by: Iman Kasey
from Kansas city , Mo
Expertise:Beginner
For this phone 3 weeks ago upgraded from the A-series
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Quality
on September 25, 2023
Posted by: Ands2
from Anaheim, CA
Expertise:Expert
Last Samsung phone I owned was the Galaxy Note9, switched to iPhone for 2 years and came back and man! did I miss Samsung. The camera quality and the customization to my personality makes this phone a definite must have!
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome, vibrant display
on September 27, 2023
Posted by: LexT
from Dover, DE
Expertise:Intermediate
Just upgraded my S21 Ultra to the S23 Ulta.the display is crisp and very clear. Screen appears slightly larger. Really glad Samsung brought the S pen back.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic Phone
on September 30, 2023
Posted by: Riad
from Austin TX
Expertise:Expert
I traded in my iPhone 8+ for a galaxy s20 ultra and it was great. I updated to s22 ultra and loved the camera quality. Now, I have even more amazing battery life, a better camera, a better processor, and crystal clear reception. I can also snap photos like this without editing. Look at the vivid colors!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US