Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 1TB (Unlocked) - Phantom Black
Average customer rating
4.5
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
40
4 Stars
10
3 Stars
0
2 Stars
5
1 Star
1
90%of customers recommend this product.
(
37 out of
41)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 1TB (Unlocked) - Phantom Black
Customer Rating
2
Battery is worst than Xiaomi
on September 11, 2023
Posted by: MAM2655
from New York
Expertise:Expert
I bought it 2 weeks ago, and im really really disappointed on the batery life. Absolutely disappointed.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
2
Response from Samsung USBy Debra, Social Commerce, September 12, 2023
Salutations Mam2655,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that the Galaxy S23 Ultra has an adaptive battery? Adaptive batteries work by learning your usage patterns for various apps and allows the apps you use regularly to stay in memory after you exit them. Also, apps you use rarely are killed as soon as you exit them so that they don’t run in the background and waste battery life or use Wi-Fi or mobile data. Pretty cool, right? It's constantly learning from how you use your device and adapting your battery usage! For your convenience, I have included a few links below with articles for your review that address how to get the most of your Galaxy battery. The titles of the articles I have linked below are, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service." These articles contain a wealth of information that you may find beneficial to optimizing your battery life. Please feel free to reach out to Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you would like any further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that the Galaxy S23 Ultra has an adaptive battery? Adaptive batteries work by learning your usage patterns for various apps and allows the apps you use regularly to stay in memory after you exit them. Also, apps you use rarely are killed as soon as you exit them so that they don’t run in the background and waste battery life or use Wi-Fi or mobile data. Pretty cool, right? It's constantly learning from how you use your device and adapting your battery usage! For your convenience, I have included a few links below with articles for your review that address how to get the most of your Galaxy battery. The titles of the articles I have linked below are, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service." These articles contain a wealth of information that you may find beneficial to optimizing your battery life. Please feel free to reach out to Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you would like any further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 16, 2023
Posted by: Wildbill
I bought this phone online and I love it and it works great
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Features, nice phone
on October 13, 2023
Posted by: RICKM
from Merced, CA
Expertise:Expert
This is a nice phone. Has great features. Has tremendous battery life, however, over time, it seems like I don't have nearly the battery life that I did when the phone was new.
For this reason alone, I would not recommend the phone to another user.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
camera
on October 21, 2023
Posted by: mohamed
good and nice for me in daily life and thw camera is better than iPhone
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on October 25, 2023
Posted by: Tiff
from Philadelphia, PA
I am so happy that I have purchased this phone......
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on October 25, 2023
Posted by: Tommy G
from Chicago
Expertise:Expert
I love how smooth it is to go through my apps and it's really got some nice new features pen, brighter screen and longer battery time.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and even better price
on November 24, 2023
Posted by: Black Friday shopper
from BONANZA ,Oregon 97623
I bought a S23 Ultra a couple of months ago and I couldn't be happier
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My favorite phone is Samsung
on December 18, 2023
Posted by: Ems907
from Barrow alaska
I like how you can plug in your keyboard and the widgets and how cool the screen is also I like taking selfies and messing with filters especially in different apps
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US