Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Lavender
Average customer rating
4.7
(4,046 Reviews)
Rating breakdown 4,046 reviews
5 Stars
3,133
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Lavender
Customer Rating
5
Great Camera Quality
on December 23, 2023
Posted by: Zodric
[This review was collected as part of a promotion.] As someone who likes going out with friends I like to take alot of pictures and compared to my older samsung the S23 just is like a whole new experience the quality is really great and the fact you can zoom out even more to really capture everything also like the slightly bigger phone size great for watching shows
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Panel could better
on December 22, 2023
Posted by: 04042022
[This review was collected as part of a promotion.] It works good but could be better. The keyboard is not so functional.
Value
3
Response from Samsung USBy Social Commerce, December 28, 2023
Hi there 04042022,
Thanks for taking the opportunity to review your Samsung Galaxy S23. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If the on-screen keyboard isn't working, like if it's frozen or unresponsive, please take a moment to review, "Keyboard is not working on Galaxy phone or tablet" to help resolve what you may be experiencing with your Galaxy S23, linked below. Using the default keyboard, clearing the cache, and checking for software updates are some of the things you can do to solve the issue. Please do not hesitate to reach out to Samsung Support afterwards if you have any questions for us or if you would like any further assistance. We're here to assist you in every way that we can! Have a fabulous New Year! Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01209532/
Thanks for taking the opportunity to review your Samsung Galaxy S23. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If the on-screen keyboard isn't working, like if it's frozen or unresponsive, please take a moment to review, "Keyboard is not working on Galaxy phone or tablet" to help resolve what you may be experiencing with your Galaxy S23, linked below. Using the default keyboard, clearing the cache, and checking for software updates are some of the things you can do to solve the issue. Please do not hesitate to reach out to Samsung Support afterwards if you have any questions for us or if you would like any further assistance. We're here to assist you in every way that we can! Have a fabulous New Year! Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01209532/
Written by a customer while visiting Samsung US
Customer Rating
3
Bios are dead end.
on December 22, 2023
Posted by: Larry A
from Denton, TX
Expertise:Expert
Nov 2023 buy on line. Overall good ratings, except... The bio sensors really do not work, fingerprint or face detection. Registered face and fingers without a screen cover and the sensors would work maybe 25% of the time. Deleted, washed hands, reloaded, same results. The face registration loads quickly, but the detection mostly does not work, I hate using the PIN. Deleted face and reloaded in natural light outside, same result. My old S10e with a side ultrasonic fingerprint sensor worked every time. Otherwise the phone is good. One strange note, the internet universe must know I bought a new phone as I have been covered in ads from all directions.
I would recommend this to a friend!
Features
3
Performance
5
Design
3
Value
4
Response from Samsung USBy Social Commerce, December 28, 2023
Hey Larry,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy S23. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having difficulty unlocking with Face recognition, try the face registration again. Remove the current face data by opening Settings, and then tapping Security and privacy. Tap Biometrics, then tap Face recognition, and then enter your credentials. You can now tap Remove face data to clear the facial recognition data so that you can have a fresh start. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. If you are having trouble using your fingerprint sensor, take a look at, "Samsung phone is not recognizing fingerprints" to conduct some troubleshooting steps to help resolve what you may be experiencing with your device, linked below. Feel free to contact Samsung Support if you would like any further assistance after reviewing the resources provided if you have any questions. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00062630/
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy S23. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having difficulty unlocking with Face recognition, try the face registration again. Remove the current face data by opening Settings, and then tapping Security and privacy. Tap Biometrics, then tap Face recognition, and then enter your credentials. You can now tap Remove face data to clear the facial recognition data so that you can have a fresh start. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. If you are having trouble using your fingerprint sensor, take a look at, "Samsung phone is not recognizing fingerprints" to conduct some troubleshooting steps to help resolve what you may be experiencing with your device, linked below. Feel free to contact Samsung Support if you would like any further assistance after reviewing the resources provided if you have any questions. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00062630/
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on December 22, 2023
Posted by: Wonderful
[This review was collected as part of a promotion.] It is the best phone i have ever had and the great upgrades make it even better.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Upgraded? Doesn't seem like it
on December 22, 2023
Posted by: Tracye
[This review was collected as part of a promotion.] I was excited to get an upgraded phone, so I thought. With this galaxy s23, there have been frozen screen issues more than I can count. I have to keep tapping the screen and then try to go back and then I have to keep pushing the back button and just having to exit the screen. When I am talking on the phone, the speaker comes on by itself . One day last week, my daughter and I were in the kitchen and heard some sounds(music) we looked at each other like where is that coming from? We go upstairs and it was my phone! It started up by itself! I haven't had time until today to write this review. I need to take it back to the store. I sooo miss my galaxy note 9.
Value
2
Response from Samsung USBy Social Commerce, December 27, 2023
Greetings Tracye,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes on your Galaxy S23 in the future. Take a look at, "Samsung phone or tablet freezes and crashes" when you have an available moment to conduct a few simple troubleshooting steps that may help you resolve what you have described to be experiencing with your device. Did you know that we also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments? Samsung Care+ comes in handy for those unfortunate situations that we may find ourselves in at times in life like falling into the pool with our phone in our pocket, to dropping and shattering the screen as we attempt to carry in the 100th bag of groceries from inside the car into our homes, to accidentally losing our phone during one of the many stops of running our errands, to even when someone decides that our Galaxy S23 looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! Please do not hesitate to reach out to Samsung Support if you would like any additional assistance after reviewing the provided resource or if you have any questions for us. Otherwise, have a wonderful new year and thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes on your Galaxy S23 in the future. Take a look at, "Samsung phone or tablet freezes and crashes" when you have an available moment to conduct a few simple troubleshooting steps that may help you resolve what you have described to be experiencing with your device. Did you know that we also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments? Samsung Care+ comes in handy for those unfortunate situations that we may find ourselves in at times in life like falling into the pool with our phone in our pocket, to dropping and shattering the screen as we attempt to carry in the 100th bag of groceries from inside the car into our homes, to accidentally losing our phone during one of the many stops of running our errands, to even when someone decides that our Galaxy S23 looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! Please do not hesitate to reach out to Samsung Support if you would like any additional assistance after reviewing the provided resource or if you have any questions for us. Otherwise, have a wonderful new year and thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Written by a customer while visiting Samsung US
Customer Rating
3
Phone is not what I expected
on December 22, 2023
Posted by: Nonickname
[This review was collected as part of a promotion.] I use my phone for watching videos and playing games mostly. The screen lags, it's way too small, the reaction of when you touch it, to when it does the action is slow. Overall, I miss my NOTE
Value
3
Response from Samsung USBy Social Commerce, December 27, 2023
Salutations Nonickname,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23. We appreciate your transparency. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that you can get smoother scrolling and more realistic animations by increasing your screen’s refresh rate? Here's how: 1. From Settings, tap Display > Motion smoothness. 2. Tap an option, and then tap Apply. To increase the touch sensitivity of the screen: From Settings, tap Display > Touch sensitivity to enable. Now, if you're in the market to upgrade your Galaxy S23 to a larger display, I recommend taking a look at the Galaxy S23 Ultra. It offers you a 6.8" Dynamic AMOLED 2X Infinity-O QHD+ Edge Screen Display compared to your 6.1" Dynamic AMOLED 2X Infinity-O FHD+ Flat Screen Display. Let us know if you have any questions for us or if you would like any further assistance by contacting Samsung Support at your leisure. Otherwise, have a Happy New Year! Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s23-ultra/compare/?device-1=samsung-galaxy-s23-ultra&device-2=samsung-galaxy-s23%2B&device-3=samsung-galaxy-s23
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23. We appreciate your transparency. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that you can get smoother scrolling and more realistic animations by increasing your screen’s refresh rate? Here's how: 1. From Settings, tap Display > Motion smoothness. 2. Tap an option, and then tap Apply. To increase the touch sensitivity of the screen: From Settings, tap Display > Touch sensitivity to enable. Now, if you're in the market to upgrade your Galaxy S23 to a larger display, I recommend taking a look at the Galaxy S23 Ultra. It offers you a 6.8" Dynamic AMOLED 2X Infinity-O QHD+ Edge Screen Display compared to your 6.1" Dynamic AMOLED 2X Infinity-O FHD+ Flat Screen Display. Let us know if you have any questions for us or if you would like any further assistance by contacting Samsung Support at your leisure. Otherwise, have a Happy New Year! Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s23-ultra/compare/?device-1=samsung-galaxy-s23-ultra&device-2=samsung-galaxy-s23%2B&device-3=samsung-galaxy-s23
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on December 21, 2023
Posted by: Nicky655
[This review was collected as part of a promotion.] The phone is very smooth and fast and hasn't lagged one bit since I got it. The camera is amazing and is able to capture the important moments with almost perfection. The battery life is also great in my opinion it lasts me a full day and doesn't take long to charge back up. With alot of storage and many more updates to come this phone is definitely worth it's money.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on December 21, 2023
Posted by: Jaygmz
[This review was collected as part of a promotion.] I use it for streaming great device really good camera.
Value
5
Written by a customer while visiting Samsung US