Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Lavender
Average customer rating
4.7
(4,046 Reviews)
Rating breakdown 4,046 reviews
5 Stars
3,133
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Lavender
Posted by: David
Verified Purchase:Yes
Love the phone and was very happy with the purchasing process. Samsung is so easy to deal with and they provide quality items.
Written by a customer while visiting Samsung US
Posted by: Ck chr
Verified Purchase:Yes
Don't like that samsung music player doesn't play MP3, no matter what their excuse is. Don't like that I cannot switch to samsung messages, have to use Google. Google really is intrusive. Can't use my MP3 music snippets as ringtones. Disclaimer: Yes it's a new phone but feel like I lost features from my old phone that I loved.
Features
3
Value
3
Response from Samsung USBy R&R Team, September 24, 2024
Hey! Your feedback is greatly appreciated. We noticed your review is about the Galaxy S23. The S23 is built tough with Corning Gorilla Glass Victus 2 on the front and back, IP68 water resistance, and an Armor Aluminum frame, so you can worry less when you're out and about. Your Galaxy device is great for watching videos, playing games, and listening to your favorite tracks. If you always have your headphones with you, the Samsung music app is the perfect place to store and organize your music, supporting various sound formats including MP3, WMA, AAC, and FLAC. We'd like to understand more about why you might be having trouble listening to MP3. Please get in touch with us at Samsung Support so we can help you further. - Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01001308/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01001308/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Kelly
from Dayton NV
Expertise:Intermediate
Verified Purchase:Yes
Why is such an old phone so expensive? I needed the S23 for my insulin pump. It's so different than any other android I've used in the past.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
2
Written by a customer while visiting Samsung US
Posted by: DEREK P
Verified Purchase:Yes
I think this was a great upgrade from the S 21 but not a lot of difference except processing power. Overall very happy!!
Written by a customer while visiting Samsung US
Posted by: Peytonike
from Phoenix, AZ
Expertise:Expert
Verified Purchase:Yes
Fast Delivery and easy setup. So far it is a great phone with lots of features.
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Pa
Expertise:Expert
Verified Purchase:Yes
It’s a nice phone. And also on the less money. It’s works fine.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Chengdu, Sichuan, China
Expertise:Expert
Verified Purchase:Yes
This phone is awesome!
Fast: It is lightling-fast. The phone does every operation lightling fast, like following the finger.
Sturdy: You can feel that the phone is incredibly strong. Unlike other phones, if you tap the end of the phone against a hard surface while holding the other end, you can feel the phone vibrate with high frequency, like you tapped a solid piece of metal.
Elegant: The phone is elegant in its own way. Every part of the product, from its hardware to the UI, is carefully designed, and reflects a consistant design principle.
Fast: It is lightling-fast. The phone does every operation lightling fast, like following the finger.
Sturdy: You can feel that the phone is incredibly strong. Unlike other phones, if you tap the end of the phone against a hard surface while holding the other end, you can feel the phone vibrate with high frequency, like you tapped a solid piece of metal.
Elegant: The phone is elegant in its own way. Every part of the product, from its hardware to the UI, is carefully designed, and reflects a consistant design principle.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Makes me uncertain if I want to stay with samsung
on July 26, 2024
Posted by: Anon
Verified Purchase:Yes
It keeps over heating. And when I swipe on apps like tik tok and Spotify the action glitches and doesn't do what i want it to do. Either than that it's decent.
Response from Samsung USBy R&R Team, September 7, 2024
Thanks for the outreach, Anon. We strive to provide the best products and services for our valued customers. We see that you reached out to share your thoughts on the Galaxy S23. With its high-performance processor, the S23 takes your gaming experience to the next level while also delivering remarkable battery life. Whether you're immersed in an intense gaming session or simply using your phone throughout the day, the Galaxy S23 is engineered to keep up with your demands. We see that you reached out to share your concerns about your device overheating and glitching while using apps. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some challenges. Use this guide provided in the link attached to help keep your devices at their normal operating temperature. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00076952/
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00076952/
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US