Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Lavender
Average customer rating
4.7
(4,046 Reviews)
Rating breakdown 4,046 reviews
5 Stars
3,133
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Lavender
Customer Rating
5
Great phone by Samsung
on December 12, 2023
Posted by: Mandy9779
[This review was collected as part of a promotion.] I love the camera quality and screen resolution. Nice upgrade from my S21.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on December 12, 2023
Posted by: Monbon1702
[This review was collected as part of a promotion.] Samsung never lets me down. This phone is no exception. I wanted a smaller, handheld phone, but with all the goodies I had with my previous Samsung phones. This phone does not disappoint. The camera quality is on point. The phone runs like a dream! You will love this phone from day one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Great phone. Mid load time.
on December 12, 2023
Posted by: SemiSystematic
[This review was collected as part of a promotion.] While the phone overall is great, I have definitely run into trouble with load times and even signal at certain points. When I have a good signal in one area one day, it'll be terrible the next and so is very inconsistent.
Value
2
Response from Samsung USBy Social Commerce, December 15, 2023
Howdy SemiSystematic,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. When you have some available time out of your busy day, please feel free to take a look at the article titled, "Issues with mobile network connection on Samsung phone or tablet" to help resolve what you may be experiencing with your mobile connectivity. Please do not hesitate to contact Samsung Support if you have any questions for us or if you would like any further assistance after reviewing the article. Have a fabulous holiday season and thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. When you have some available time out of your busy day, please feel free to take a look at the article titled, "Issues with mobile network connection on Samsung phone or tablet" to help resolve what you may be experiencing with your mobile connectivity. Please do not hesitate to contact Samsung Support if you have any questions for us or if you would like any further assistance after reviewing the article. Have a fabulous holiday season and thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Written by a customer while visiting Samsung US
Customer Rating
5
This product is top notch
on December 12, 2023
Posted by: Moe1shere
[This review was collected as part of a promotion.] It works fast and can hold a lot of storage. Photo and phone quality is perfect as well as the system running smooth
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features on galaxy phone
on December 12, 2023
Posted by: Melovesamsung
[This review was collected as part of a promotion.] I love love love the screen mirroing because i dont have internet at home so I screen mirror it to my smart tv and let my kids watch shoes and I can still use my phone as usual.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great upgrade from my S21
on December 12, 2023
Posted by: HOlPandy
[This review was collected as part of a promotion.] Great iterative upgrade from my S21. Better specs all around, quicker and more responsive.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The features
on December 12, 2023
Posted by: Ladyjay112516
[This review was collected as part of a promotion.] I use my phone for gaming, watching videos, school work. Although, it is bigger than my hand I love Samsung. The power share, fast charging, screen size everything is just perfect.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Love hate relationship
on December 12, 2023
Posted by: Kaikai
[This review was collected as part of a promotion.] I love the camera on the phone itself but the camera through apps such as snapchat and Instagram looks awful. Bixby is extremely hard to use and make it 10 times more difficult to take screenshots and power off the phone. The new emoji update is so awful and whoever suggested that needs to be fireddd.
Value
3
Response from Samsung USBy Social Commerce, December 13, 2023
Hey there Kaikai,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are feeling unsatisfied with the quality of the imagery being offered by your third-party applications, we recommend utilizing your Galaxy S23 camera to capture your content, saving it to your gallery, and then uploading to the app of your choosing. Did you know that you can use your palm to capture your screenshots? To capture an image of your screen by swiping the edge of your hand across it, from side to side, keeping in contact with the screen: From Settings, tap Advanced features > Motions and gestures > Palm swipe to capture. > Tap to enable this feature. For your convenience, I have included a link below that contains your device manual so that you can easily customize the settings of your device and become more familiarized with its features. Without having more information regarding what you may be experiencing with Bixby and without being able to ask you any follow-up questions, I suggest reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting. Thank you for your feedback and for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are feeling unsatisfied with the quality of the imagery being offered by your third-party applications, we recommend utilizing your Galaxy S23 camera to capture your content, saving it to your gallery, and then uploading to the app of your choosing. Did you know that you can use your palm to capture your screenshots? To capture an image of your screen by swiping the edge of your hand across it, from side to side, keeping in contact with the screen: From Settings, tap Advanced features > Motions and gestures > Palm swipe to capture. > Tap to enable this feature. For your convenience, I have included a link below that contains your device manual so that you can easily customize the settings of your device and become more familiarized with its features. Without having more information regarding what you may be experiencing with Bixby and without being able to ask you any follow-up questions, I suggest reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting. Thank you for your feedback and for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US