Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Lavender
Average customer rating
4.7
(4,046 Reviews)
Rating breakdown 4,046 reviews
5 Stars
3,133
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Lavender
Customer Rating
5
This phone is great for me! Easy to learn! Works w
on December 12, 2023
Posted by: CrazyBusyMama
[This review was collected as part of a promotion.] I use this phone for work for streaming for my kids on occasions and many other things! The camera is such good quaility!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Review of the S23
on December 12, 2023
Posted by: Davidsr1570
[This review was collected as part of a promotion.] This phone doesn't hold a charge for long and constantly overheats. It dies great with other things in some what happy with it
Value
3
Response from Samsung USBy Social Commerce, December 14, 2023
Salutations Davidsr1570,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes in handy for those unexpected situations that we may find ourselves in at times in life like falling into the pool with our phone in our pocket, to dropping and shattering the screen as we attempt to carry in the last bag of groceries from inside the car into our homes, to accidentally losing our phone during one of the many stops of running our errands, to even when someone decides that our Galaxy S23 looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! Were you aware that the Galaxy S23 has an adaptive battery? Adaptive batteries work by learning your usage patterns for various apps and allows the apps you use regularly to stay in memory after you exit them. Also, apps you use rarely are killed as soon as you exit them so that they don’t run in the background and waste battery life or use Wi-Fi or mobile data. Pretty amazing, right? Be sure to check out the articles that I have included below for your review that address how to maximize your Galaxy battery. The titles of the articles that I have linked below are, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service." These articles contain a plethora of information that you may find beneficial to optimizing your battery life. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Although your Galaxy devices may get warm sometimes, they have built-in safeguards to alert you and protect themselves if their temperature exceeds the normal operating range. When you have a free moment available out of your busy schedule, please also take a look at the article titled, "Keep your Galaxy device at its normal operating temperature" to help resolve what you have described to be experiencing with your Galaxy S23. Please do not hesitate to contact Samsung Support after reviewing the provided resources if you have any questions for us or if you would like any further assistance. We're always here to assist you in every way that we can! Happy Holidays and thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00076952/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes in handy for those unexpected situations that we may find ourselves in at times in life like falling into the pool with our phone in our pocket, to dropping and shattering the screen as we attempt to carry in the last bag of groceries from inside the car into our homes, to accidentally losing our phone during one of the many stops of running our errands, to even when someone decides that our Galaxy S23 looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! Were you aware that the Galaxy S23 has an adaptive battery? Adaptive batteries work by learning your usage patterns for various apps and allows the apps you use regularly to stay in memory after you exit them. Also, apps you use rarely are killed as soon as you exit them so that they don’t run in the background and waste battery life or use Wi-Fi or mobile data. Pretty amazing, right? Be sure to check out the articles that I have included below for your review that address how to maximize your Galaxy battery. The titles of the articles that I have linked below are, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service." These articles contain a plethora of information that you may find beneficial to optimizing your battery life. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Although your Galaxy devices may get warm sometimes, they have built-in safeguards to alert you and protect themselves if their temperature exceeds the normal operating range. When you have a free moment available out of your busy schedule, please also take a look at the article titled, "Keep your Galaxy device at its normal operating temperature" to help resolve what you have described to be experiencing with your Galaxy S23. Please do not hesitate to contact Samsung Support after reviewing the provided resources if you have any questions for us or if you would like any further assistance. We're always here to assist you in every way that we can! Happy Holidays and thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00076952/
Written by a customer while visiting Samsung US
Customer Rating
5
Simeple to use, light weight. Battery problem.
on December 12, 2023
Posted by: Bharatreddi
[This review was collected as part of a promotion.] The phone is just sweet and simple. The resolution of this device is great, which is used for video streaming and gaming.
You just don't need to know something to use this phone. You will automatically know everything once you use it.
Photography is simple superb. It takes very good quality photos without any settings. It auto focus the place and people.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent quality takes amazing pictures
on December 12, 2023
Posted by: Primetime87
[This review was collected as part of a promotion.] Excellent streaming video pictures are of great quality
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Pretty sweet phone
on December 12, 2023
Posted by: Nontapt
[This review was collected as part of a promotion.] Amazing camera, exceptional battery life. Unfortunately it gets hot while recording video and speakers went bad after a few months.
Value
3
Response from Samsung USBy Social Commerce, December 14, 2023
Aloha Nontapt,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Although your Galaxy devices may get warm sometimes, they have built-in safeguards to alert you and protect themselves if their temperature exceeds the normal operating range. When you have a free moment available out of your busy schedule, please take a look at the article titled, "Keep your Galaxy device at its normal operating temperature" to help resolve what you have described to be experiencing with your Galaxy S23. Did you know that we also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments? Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, dropping and shattering the screen as we attempt to carry in the 100th bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, and even when someone decides that our S23 looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! Without knowing more details regarding what you may be experiencing with your speakers and without being able to ask you any follow up questions in response to what you have shared with us, I suggest reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Although your Galaxy devices may get warm sometimes, they have built-in safeguards to alert you and protect themselves if their temperature exceeds the normal operating range. When you have a free moment available out of your busy schedule, please take a look at the article titled, "Keep your Galaxy device at its normal operating temperature" to help resolve what you have described to be experiencing with your Galaxy S23. Did you know that we also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments? Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, dropping and shattering the screen as we attempt to carry in the 100th bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, and even when someone decides that our S23 looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! Without knowing more details regarding what you may be experiencing with your speakers and without being able to ask you any follow up questions in response to what you have shared with us, I suggest reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
Written by a customer while visiting Samsung US
Customer Rating
5
Overall a Great Phone!
on December 12, 2023
Posted by: Gjomvnt
[This review was collected as part of a promotion.] I absolutely LOVE the Samsung S23. It's a perfect size, that comes with three different cameras on the back that all have amazing picture quality! Not only does this phone have amazing picture quality, but it's highspeed feedback makes me feel like I can get a lot done in such a short amount of time! You can spend hours on it, streaming videos, chatting with friends, etc. without having to worry about the phone heating or giving a warning!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone by far
on December 12, 2023
Posted by: Rj7161
[This review was collected as part of a promotion.] I've had my phone for about a month and I have been super impressed by the speed and pictures it takes. I use it alot for my work so this is perfect for me. I might go to the plus next time
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
excellent phone very reliable
on December 12, 2023
Posted by: GSDlover
[This review was collected as part of a promotion.] great for playing games, good photo quality, easy to use
Value
5
Written by a customer while visiting Samsung US