Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Lavender
Average customer rating
4.7
(4,046 Reviews)
Rating breakdown 4,046 reviews
5 Stars
3,133
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Lavender
Customer Rating
5
Best camera that comes with a phone!
on March 26, 2023
Posted by: BagLady
[This review was collected as part of a promotion.] I upgraded from the Galaxy S8 to the Galaxy S23, choosing the smallest of the 3 versions. But what a leap! I love the camera's features, especially the improved low light/night capabilities. I shoot a lot in low light, and the sharpness is remarkable, with very little noise. The dedicated wide angle lens in addition to the standard lens sets the S23 apart from its competitors. I like the RAW capabilities, particularly with the proprietary LightRoom editing tools. I'm also quite impressed with the battery life, beefed up from the S22. I get two days out of a charge with normal use.
There are a few niggling annoyances however. Firstly, I really wish the home button would wake up the phone rather than using the side power button. I also think that Samsung's partnership with LightRoom should provide more robust free functions. It is inadequate, necessitating an LR subscription. I would have liked a removable SD card, but the beefy internal storage makes up for it.
Overall, the S23 is an outstanding flagship phone.
There are a few niggling annoyances however. Firstly, I really wish the home button would wake up the phone rather than using the side power button. I also think that Samsung's partnership with LightRoom should provide more robust free functions. It is inadequate, necessitating an LR subscription. I would have liked a removable SD card, but the beefy internal storage makes up for it.
Overall, the S23 is an outstanding flagship phone.
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on March 26, 2023
Posted by: bafteach
[This review was collected as part of a promotion.] I use my phone mainly as a phone and camera also occasionally streaming TV shows.
I wanted to be Wowed by this phone, but unfortunately I am not. I have a very hard time using it as a phone in my home as well as many other places due to the exceptionally poor service. Other than that I find very little difference between the S23 and my old reliable S9. I had hoped it would at least have great storage capacity, but that is also not what I got. I am not a gamer, do not keep work files on my phone or even much music. I do have quite a few photos but did delete lots of old family videos. I have had this phone less than 2 months and the storage is already half-full. I am disappointed.
I wanted to be Wowed by this phone, but unfortunately I am not. I have a very hard time using it as a phone in my home as well as many other places due to the exceptionally poor service. Other than that I find very little difference between the S23 and my old reliable S9. I had hoped it would at least have great storage capacity, but that is also not what I got. I am not a gamer, do not keep work files on my phone or even much music. I do have quite a few photos but did delete lots of old family videos. I have had this phone less than 2 months and the storage is already half-full. I am disappointed.
Response from Samsung USBy Debra, Social & Commerce, March 28, 2023
Salutations Bafteach, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your candor as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. When you have some free time in your schedule, please be sure to check out the Samsung articles titled, "Issues with mobile network connection on Samsung phone or tablet", "Samsung phone has slow mobile data speed", and "Samsung phone has poor signal and cannot use data or make calls" for some quick troubleshooting steps that you can do in the privacy of your home and without any outside assistance. At peak times or in busy areas, towers may become overloaded, slowing down mobile data access. Make sure you verify your account is in good standing and service is active with your carrier. Some carriers may slow data access once you have reached a certain limit, or data may be slower in certain areas. Contact the carrier to learn more. There are so many differences between the new Galaxy S23 and your previous Galaxy S9. For your convenience I have included a link containing the comparison between the two devices for your review. The Galaxy S23 is offered with 256GB and 512GB of internal storage. Of course, you are still able to utilize your cloud-based storage options like Samsung Cloud, Google Drive, and Microsoft OneDrive if you would like additional storage for your device. If you would like any further assistance, please feel free to reach out to Samsung Support when you have the available time. Samsung Support is available to answer your questions, they can take any additional feedback that you would like to share with us, and they can assist you with troubleshooting your devices, if needed. Just know that we are here for you Bafteach! Thank you for being a devoted Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/troubleshooting/TSG01001605/
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
https://www.samsung.com/us/smartphones/galaxy-s23/buy/galaxy-s23-128gb-t-mobile-sm-s911uzeaxau/?adobe_mc_sdid=SDID%3D4C8EC6DE66A32E4D-0A1C8D465A393926%7CMCORGID%3D48855C6655783A647F000101%40AdobeOrg%7CTS%3D1680020002&adobe_mc_ref=https%3A%2F%2Fwww.samsung.com%2Fus%2F
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/troubleshooting/TSG01001605/
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
https://www.samsung.com/us/smartphones/galaxy-s23/buy/galaxy-s23-128gb-t-mobile-sm-s911uzeaxau/?adobe_mc_sdid=SDID%3D4C8EC6DE66A32E4D-0A1C8D465A393926%7CMCORGID%3D48855C6655783A647F000101%40AdobeOrg%7CTS%3D1680020002&adobe_mc_ref=https%3A%2F%2Fwww.samsung.com%2Fus%2F
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 26, 2023
Posted by: NelaRose
[This review was collected as part of a promotion.] Coming from the 10+ I wasn't sure what to expect. The new S23 may be smaller, but that is only asthetics. This phone does everything my old one did and more. It is faster, clearer and the pictures are awesome.
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on March 26, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] The features on this phone are AMAZING!! Very fast, and the camera on this phone is top notch! Best camera on a phone in the market right now. Attached a photo of the moon i took with my phone.
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has a smooth processor
on March 25, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] I've only had this phone for one day and as I learn it. I see exciting and new features that weren't on my phone so I appreciate Samsung and the build of this Galaxy S22.
Written by a customer while visiting Samsung US
Customer Rating
4
Well worth the upgrade
on March 25, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] Currently I use my phone for authentication action to all my computers, TV remote, home automation, social media, browsing, light programming and scripting, home automation server control, network monitoring and admin tasks, and more.
The upgrade from the S21 to the S23 was easy enough even though I chose to install fresh rather than migrate apps and data. The screen is definitely brighter and sharper. The processing power is noticeably faster with less heat under load. The camera is much better.
If you upgrade for just the camera it is worth it.
If you upgrade for just the camera it is worth it.
Written by a customer while visiting Samsung US
Customer Rating
4
Great build quality and camera's.
on March 25, 2023
Posted by: Tony G
from Michigan
Expertise:Expert
So far so good. Owned for about a month and really like the s23 so far. I really wish Samsung would bring back external SD card. That was the best feature on my s7. Besides that a great phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love this new phone
on March 25, 2023
Posted by: Pookie
[This review was collected as part of a promotion.] The phone is fast and love the speed .Pictures are amazing
Written by a customer while visiting Samsung US