Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Lavender
Average customer rating
4.7
(4,046 Reviews)
Rating breakdown 4,046 reviews
5 Stars
3,133
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Lavender
Customer Rating
3
S23 reliable stable solid daily phone
on April 4, 2023
Posted by: Chen
from Boston
Expertise:Expert
Upgraded from Galaxy Z Flip4 to the Samsung Galaxy S23 - I am a loyal Galaxy S user from way back a searly as S2 or S4 and upgrade yearly. This phone had minor upgrades when compared to S22. Overall still a reliable solid device. For me though, it was a much better upgrade from the sensitive flimsy Flip4.
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, April 7, 2023
HI Chen... Thank you for your review of the Samsung Galaxy S23. We appreciate all feedback as we continue to give our consumers the best in design and functionality. I've attached the link to Samsung Support below. Feel free to reach out to them if we can offer any assistance. Thank you for being a loyal customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung
on April 3, 2023
Posted by: Rajab
Excellent phone and Camera is Amazing slim and sexy Look withNew Colours are Amazing
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Best phone this year and last
on March 28, 2023
Posted by: Kushfamm1
from Los Angeles California
Expertise:Expert
The Best phone out period 2023 and 2022 A must cop I'm just saying yup yup 👍
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Enjoy it
on March 28, 2023
Posted by: Kbfroggie
from Wisconsin
Expertise:Intermediate
I have had this phone a couple weeks now and I am just loving it. I love the size, fits well in my hand. The only thing I am not to fond of is that all the buttons are on the same side of the phone. Overall I am truly enjoying this new phone.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
sent back
on March 27, 2023
Posted by: nophoneforme
from kansas
Expertise:Expert
the s23 was going to replace my current s10+,but the signal was terrible. using the 23 in the exact location as the 10 +, it wouldn't connect or receive calls. the wi-fi didn't work as well either. On the s23 I couldn't even participate in a zoom call on wi-fi at work where I previously had zero problems on my s10+. I returned the s23
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
2
Response from Samsung USBy Debra, Social & Commerce, March 30, 2023
Hello there, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. For your convenience I have included a few links with Samsung articles titled, "Samsung phone has poor signal and cannot use data or make calls," "Galaxy phone or tablet Wi-Fi connection issues," and "Issues with mobile network connection on Samsung phone or tablet" with a plethora of helpful information you may find beneficial for your situation. Please feel free to reach out to Samsung Support if you have any questions, if you have any additional feedback to share with us, or if you would like help troubleshooting your devices. Thank you for being a faithful Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Written by a customer while visiting Samsung US
Customer Rating
2
Upgrade? Stagnant? or Downgrade?
on March 27, 2023
Posted by: KCMurphy
Expertise:Intermediate
Coming from a S10 with 128GB + SD capabilities with a battery that started out with going to bed with 50% battery on Day 1. To S23, 4 years of *upgrades* and my battery barely makes it through a day, would need to charge it if I was doing anything extra like a night out or streaming or something. This is with a day 1 battery, not like 1-2 year old battery. I already had to upgrade my storage (which does not come pre-upgraded like when they realized 16GB wasn't big enough for phones and bigger options became standard). Battery & Storage are 2 of the biggest things used in phones and to have such major downgrades in both departments is absurd.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
2
Response from Samsung USBy Debra, Social & Commerce, March 30, 2023
Good day KCMurphy, thank you for finding the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. When you have some free time, please check out the articles I have linked below to help you optimize your phone's battery life. Although expandable storage options are not present for the S23 Series, you have 2 internal storage options available: 256GB and 512GB. Please keep in mind that you have cloud based storage options as well. Samsung Cloud, Google Drive, and Microsoft OneDrive are great choices to fill your need for storage. If you have any additional feedback to share with us, please feel free to reach out to Samsung Support. Thank you for being a loyal Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/Warranty-Info smsng.us/Twitter-Messages smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Written by a customer while visiting Samsung US
Customer Rating
2
fragile
on March 27, 2023
Posted by: not happy
from charlotte,nc
Expertise:Expert
i bought this phone a month ago and placed screen protector and case on phone . placed in my carry backpack STORED UNDERNEATH THE SEAT AND SCREEN GOT DAMAGED. Had S8 for5 years never had this issue when storing in my backpack underneath airplane seat
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social & Commerce, March 30, 2023
Hello there, thank you for finding the free time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enjoyable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to protecting your investment. Samsung Care+ is great to have for those unfortunate situations in life like leaving your phone behind on the train, having it stolen, dropping your device in a pool, or dropping it and shattering the screen. We even have over 700 authorized repair locations nationwide to take your device to be repaired which helps you get back to what you love most in life. Ubreakifix is also a great resource to have for your devices, similar to Samsung Care+. Please reach out to Samsung Support with any questions you have, if you would like to share any additional feedback with us, or if you would like assistance with troubleshooting your devices. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Samsung-Care-Plus smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community https://www.ubreakifix.com/
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on March 26, 2023
Posted by: Zmorales
[This review was collected as part of a promotion.] Thus far the phone works great. However, the transfer from the old galaxy phone did not go as smoothly as it was advertised. Amazing camera and super fast.
Written by a customer while visiting Samsung US