Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Lavender
Average customer rating
4.7
(4,046 Reviews)
Rating breakdown 4,046 reviews
5 Stars
3,133
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Lavender
Customer Rating
3
It's a great phone besides the battery
on August 21, 2023
Posted by: Shelbo
[This review was collected as part of a promotion.] Mostly social media youtube music it's a overall good phone but the battery does not last long and camera at times as issues focusing but
Value
3
Response from Samsung USBy Debra, Social Commerce, August 22, 2023
Hey Shelbo,
Thank you for being a trustworthy Samsung customer.
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. For your convenience, I have linked a few articles that address your device's battery life. Please be sure to look over them when you have the free time so that you can learn how to resolve what you have been experiencing with your battery life depleting faster than expected. I have also linked your device's user manual below to help you get better acquainted with the settings of your camera. When you want to take a picture, your camera should focus on a subject when you touch it on the screen. If Tracking Auto-focus is on, your camera will be locked to that person or item for 3 seconds. Because it is focusing on one thing, it may seem like the camera is not focusing on the entire scene. This can be prevented by turning off Tracking AF. Cleaning the camera's lens will also help. Feel free to contact Samsung Support if you would like any further assistance after reviewing the provided resources. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Thank you for being a trustworthy Samsung customer.
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. For your convenience, I have linked a few articles that address your device's battery life. Please be sure to look over them when you have the free time so that you can learn how to resolve what you have been experiencing with your battery life depleting faster than expected. I have also linked your device's user manual below to help you get better acquainted with the settings of your camera. When you want to take a picture, your camera should focus on a subject when you touch it on the screen. If Tracking Auto-focus is on, your camera will be locked to that person or item for 3 seconds. Because it is focusing on one thing, it may seem like the camera is not focusing on the entire scene. This can be prevented by turning off Tracking AF. Cleaning the camera's lens will also help. Feel free to contact Samsung Support if you would like any further assistance after reviewing the provided resources. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Written by a customer while visiting Samsung US
Customer Rating
5
Very good battery and performance
on August 21, 2023
Posted by: fcunhace
[This review was collected as part of a promotion.] Very good battery and performance. Good camera and beatiful design.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Constant freezing
on August 21, 2023
Posted by: HelplesslyBothered
[This review was collected as part of a promotion.] Along with the phone randomly freezing off and on, the Samsung talk to text is absolutely horrible. What happened to good quality phones!? The cameras good but come on now. For the amount that these phones cost, I want quality, garbage.
Value
3
Response from Samsung USBy Debra, Social Commerce, August 24, 2023
Howdy HelplesslyBothered,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out the article titled, "Samsung phone or tablet freezes and crashes" for some simple troubleshooting steps that you can take in order to help resolve what you have been experiencing with your device. Have you had the opportunity to update the software on your Galaxy S23 recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. For your convenience, I have included a link below that contains your device's software update. Please make sure that your Galaxy S23's software has been updated with the most current version of software. Feel free to reach out to Samsung Support if you would like further assistance and/or help troubleshooting your Galaxy devices. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out the article titled, "Samsung phone or tablet freezes and crashes" for some simple troubleshooting steps that you can take in order to help resolve what you have been experiencing with your device. Have you had the opportunity to update the software on your Galaxy S23 recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. For your convenience, I have included a link below that contains your device's software update. Please make sure that your Galaxy S23's software has been updated with the most current version of software. Feel free to reach out to Samsung Support if you would like further assistance and/or help troubleshooting your Galaxy devices. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome memory and performance
on August 21, 2023
Posted by: SamsungLover89
[This review was collected as part of a promotion.] This is by far the fastest phone I've ever had with the biggest memory it sucks that it does not have the memory card slot but it does have the memory to make up for it. I wish that the camera was a little bit better when it came to zooming and clarity even with the different options it can sometimes be pretty cloudy or fuzzy if you go to zoom in but for the most part it has a lot of options and you can figure out how to get it to what you need it to be just getting it to hold still is sometimes issue. It is the fastest running phone that I've ever had the only problems I've had with it lately is sometimes it will freeze up or sometimes it will lag with some of the applications that you have to go in and make sure you clear out the catch and get everything called up so it's kind of like all that memory is still being put against the applications working right when certain things get full I wish it had better options for doing a clear catch automatically that you can set up and then this phone would be golden.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love everything about it
on August 21, 2023
Posted by: Gigi24
[This review was collected as part of a promotion.] I use my phone for personal and work use. I love it.I have Been using Samsung since 2009 and never been disappointed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good for gaming
on August 21, 2023
Posted by: Jin123
[This review was collected as part of a promotion.] I play mobile game, called brawl stars. It works really well. The camera quality is really good as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera and other amazing features
on August 21, 2023
Posted by: Mamaof3
[This review was collected as part of a promotion.] Recently updated to a S23 and I'm happy I did. The camera is amazing, the sound is great, and this is the best device I've had so far. I am able to go all day without charging my device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Camera makes me feel like a professional photograp
on August 21, 2023
Posted by: Peachyz
[This review was collected as part of a promotion.] I love my device. I'm not a photographer by any means, but the pics I take now are amazing. I love the angles and amazing filters.
Value
4
Written by a customer while visiting Samsung US