Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Lavender
Average customer rating
4.7
(4,046 Reviews)
Rating breakdown 4,046 reviews
5 Stars
3,133
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Lavender
Customer Rating
5
Ok features
on August 21, 2023
Posted by: Lovelifelive
[This review was collected as part of a promotion.] It wasn't new it was a refurbished one alot of updates available not applicable to this device
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
High expectations low results
on August 21, 2023
Posted by: commonsense1984
[This review was collected as part of a promotion.] I use my phone for everyday tasks, texts, telephone calls, sometimes social media, access the web, etc. My s21 FE was splendid, I thought with a new model Samsung would wow me. Battery is terrible, I constantly use the Samsung battery app to check it and it shows that it's working a designed - which means that it burns out after 8hrs and I have to recharge the phone again. The finger print reader has no idea how to read my prints, even after I added the same finger multiple times with no screen cover. Overall, overpriced and I would not recommend it to anyone. Hopefully the next version goes back to a girthy battery, worthy finger print reader and the ability to be an overall workhorse like my s21fe.
Value
2
Response from Samsung USBy Debra, Social Commerce, August 24, 2023
Hi Commonsense1984,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have the available time in your busy day, please take a look at the articles titled, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." These articles may help you fully resolve what you have been experiencing with your Galaxy S23' s battery life. If you are having trouble unlocking your device because the fingerprint sensor isn't recognizing your prints, try entering your regular PIN, password, or pattern. If that still does not work, you can try remotely unlocking your device using SmartThings Find. Please do not hesitate to reach out to Samsung Support if you would like any further assistance. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have the available time in your busy day, please take a look at the articles titled, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." These articles may help you fully resolve what you have been experiencing with your Galaxy S23' s battery life. If you are having trouble unlocking your device because the fingerprint sensor isn't recognizing your prints, try entering your regular PIN, password, or pattern. If that still does not work, you can try remotely unlocking your device using SmartThings Find. Please do not hesitate to reach out to Samsung Support if you would like any further assistance. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
5
I have been really happy with my S23.
on August 21, 2023
Posted by: jardj45
[This review was collected as part of a promotion.] I use my phone for pictures, reading, checking emails, paying bills. Making deposits. My health care chart is also available and has helped when I have needed prior history. I also use the GPS for directions when going out of town.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The overall product
on August 21, 2023
Posted by: Soyousay
[This review was collected as part of a promotion.] I use my phone to send text, pictures, and emails and they go through smoothly. I also use my phone to play games on and sometimes it's a little drag but it works. But overall it's a great phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I like it could be better of course
on August 21, 2023
Posted by: LovinIt
[This review was collected as part of a promotion.] I use it as daily phone, Hotspot for work. Don't let me dow to often but when it does it's not the phones fault its the carriers
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S23 A Pinnacle of Innovative technology
on August 21, 2023
Posted by: ViikyB
[This review was collected as part of a promotion.] The S23 has it all just upgraded from my Samsung Galaxy Note 10+5G and you can already tell the difference just from turning it on booting up and restarting the phone is faster than ever and I love all the gaming experiences it has to offer mostly the built in screen recording that actually record great video and audio. Ive also figured out how to maximize the potential of the 4 cameras the phone has. The only downside to all of this is navigation I feel like things got a little over complicated but if you have free time the customizations from main line and third-party organizers can make this problem a tiny nitpick. All in all great device
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has amazing features. Next level.
on August 21, 2023
Posted by: Mack226
[This review was collected as part of a promotion.] I use my phone for photos, catching memories, keeping my clients in order and all of my needs have been met to exceed my expectations. It is by far a very important tool for my day to day use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Upgrade from the Galaxy S10
on August 21, 2023
Posted by: Silvermoo00
[This review was collected as part of a promotion.] The phone is a great upgrade from my Galaxy S10. The Camera is fantastic, the zoom is great. Touch UI 5.1 included some great features to enhance the overall the UI of the phone. The Battery life lasts me all day well.
Value
5
Written by a customer while visiting Samsung US