Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Lavender
Average customer rating
4.7
(4,046 Reviews)
Rating breakdown 4,046 reviews
5 Stars
3,133
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Lavender
Customer Rating
5
This.phone.has been great so far. No disappointmen
on August 21, 2023
Posted by: Dm1031
[This review was collected as part of a promotion.] I use my galaxy daily for many uses. From keeping notes in order for work to reminder for my day to day appointments.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S23 is great!
on August 21, 2023
Posted by: pdxshine22
[This review was collected as part of a promotion.] I recently bought the galaxy s23 and I love it! The camera is great and always makes colors pop in a great way, I've had nothing but good pictures from it! Using the phone is simple and easy, very convenient! I love that it has a fingerprint and facial recognition feature! I would definitely recommend this phone to friends and family! 5/5 stars!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good battery life and takes great pictures as well
on August 21, 2023
Posted by: AshleyKay
[This review was collected as part of a promotion.] I got this phone and a watch and they both work great together
I really like the quality of the pictures it takes
Has a good battery life as well since I'm listening to music all day at work
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall great device easy to navigate
on August 21, 2023
Posted by: Pickles
[This review was collected as part of a promotion.] I use my phone for practically everything. I really do rely on it for everyday things such as appointment reminders. Time management is more simple having my life organized in a good working device.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is very well made
on August 21, 2023
Posted by: Mateo3
[This review was collected as part of a promotion.] I use it for messaging friends and work folk and taking pictures. Great quality
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Battery life and service very poor
on August 21, 2023
Posted by: TriGuy
[This review was collected as part of a promotion.] The battery life on the device is abysmal. Worst smartphone battery life I have ever had. Often need to charge it multiple times per day even in its first year of life. It also frequently drops calls or doesn't call in places where I should have service and others with the same provider do have service.
Good storage (though I don't utilise much) and the size is nice.
Overall do not recommend.
Value
2
Response from Samsung USBy Debra, Social Commerce, August 24, 2023
Salutations TriGuy,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have the available time in your busy schedule, please take a look at the articles titled, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." These articles may help you fully resolve what you have been experiencing with your Galaxy S23' s battery life. If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. "Samsung phone has poor signal and cannot use data or make calls" is the article that address your poor signal concern. Be sure to look over this one, too! Let us know if you have any questions or if you would like any additional assistance by reaching out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have the available time in your busy schedule, please take a look at the articles titled, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." These articles may help you fully resolve what you have been experiencing with your Galaxy S23' s battery life. If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. "Samsung phone has poor signal and cannot use data or make calls" is the article that address your poor signal concern. Be sure to look over this one, too! Let us know if you have any questions or if you would like any additional assistance by reaching out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung S23
on August 21, 2023
Posted by: 123456
[This review was collected as part of a promotion.] Overall I like it but it does heat up quite a bit and the battery doesn't last as long as I thought it would.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Don't like this s23 phone.
on August 21, 2023
Posted by: Oldtimer
[This review was collected as part of a promotion.] My old s21 way out performs this phone.Ive had problems where key board won't open,problems with calander,streaming won't hook to Nvidia game box at times.I have to restart phone usually 1-2 xz a day,😩😳, Tipicle touch continue button,won't load a negative review
Value
3
Response from Samsung USBy Debra, Social Commerce, August 24, 2023
Aloha Oldtimer,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The on-screen keyboard is an integral part of using a Galaxy phone or tablet since it lets you reply to messages, search the web, and do other important tasks. If the keyboard isn't working, like if it's frozen or unresponsive, you'll want to get it up and running again as soon as possible. Using the default keyboard, clearing the cache, and checking for software updates are some of the things you can do to solve the issue. Check out the article titled, "Keyboard is not working on Galaxy phone or tablet" for some simple troubleshooting steps that you can take to help you resolve what you have been experiencing with your keyboard functionality. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Ensure that the software on your Galaxy S23 has been updated with the most current version of software, also linked below. Feel free to contact Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you need help troubleshooting your Galaxy devices. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01209532/
https://www.samsung.com/us/support/answer/ANS00077582/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The on-screen keyboard is an integral part of using a Galaxy phone or tablet since it lets you reply to messages, search the web, and do other important tasks. If the keyboard isn't working, like if it's frozen or unresponsive, you'll want to get it up and running again as soon as possible. Using the default keyboard, clearing the cache, and checking for software updates are some of the things you can do to solve the issue. Check out the article titled, "Keyboard is not working on Galaxy phone or tablet" for some simple troubleshooting steps that you can take to help you resolve what you have been experiencing with your keyboard functionality. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Ensure that the software on your Galaxy S23 has been updated with the most current version of software, also linked below. Feel free to contact Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you need help troubleshooting your Galaxy devices. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01209532/
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US