Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Lavender
Average customer rating
4.7
(4,046 Reviews)
Rating breakdown 4,046 reviews
5 Stars
3,133
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Lavender
Customer Rating
1
Don't buy this phone.
on September 11, 2023
Posted by: SFalcon
[This review was collected as part of a promotion.] The voice for talking text is terrible. I can't even use it. Everything I say comes out wrong background nose or not. To take a screen shot is ridiculous. Also, Careful if you hit, delete, everything will delete. Just not one thing. I do not recommend this phone to anyone I wish I would have never gotten.
Value
1
Response from Samsung USBy Debra, Social Commerce, September 15, 2023
Salutations SFalcon,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Bixby may occasionally display an error message or not respond to your voice commands. Before anything else, make sure your device is connected to either a Wi-Fi or mobile data network. If it's connected but you're still experiencing issues, you will need to clear the data for all of Bixby's system apps. Check out the article titled, "Reset Bixby on your Samsung phone or tablet" to help resolve what you are experiencing with the voice command feature. Taking a screenshot on your Galaxy S23 is easy! You can either press and release the Side and Volume down keys to take your screenshot or you can use a palm swipe. You can capture an image of the screen by swiping the edge of your hand across it, from side to side, keeping in contact with the screen. For your convenience, I have included a link below that contains your user manual for your device so that you can become better acquainted with the features and settings of your Galaxy S23. Without knowing what information you are referring to being deleted and with not being able to ask you any follow up questions to what you have shared with us, I suggest reaching out to Samsung Support for further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001306/
https://www.samsung.com/us/support/downloads/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Bixby may occasionally display an error message or not respond to your voice commands. Before anything else, make sure your device is connected to either a Wi-Fi or mobile data network. If it's connected but you're still experiencing issues, you will need to clear the data for all of Bixby's system apps. Check out the article titled, "Reset Bixby on your Samsung phone or tablet" to help resolve what you are experiencing with the voice command feature. Taking a screenshot on your Galaxy S23 is easy! You can either press and release the Side and Volume down keys to take your screenshot or you can use a palm swipe. You can capture an image of the screen by swiping the edge of your hand across it, from side to side, keeping in contact with the screen. For your convenience, I have included a link below that contains your user manual for your device so that you can become better acquainted with the features and settings of your Galaxy S23. Without knowing what information you are referring to being deleted and with not being able to ask you any follow up questions to what you have shared with us, I suggest reaching out to Samsung Support for further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001306/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone overall
on September 11, 2023
Posted by: Jae1beta
[This review was collected as part of a promotion.] Sooo, I basically just use my cell for everyday regular use. Like selfies of course, video calls, I literally text everything instead of talking on the line, love taking scenery shots as well. The camera quality is very good and there are even extra features to make your picture however you want but overall it's a good phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on September 11, 2023
Posted by: GremliEaterofGames
[This review was collected as part of a promotion.] This phone has been extremely reliable over the time I have had it. I have mine packed with apps and it barely slows down. It does get a little dumb every couple months but thats nothing a little restart cant fix
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
It has it all
on September 11, 2023
Posted by: FrankM526
[This review was collected as part of a promotion.] I am basic so I use my phone primarily for texting. It has more than enough capacity and is alot faster than my previous phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the customization
on September 11, 2023
Posted by: Kcexclusive
[This review was collected as part of a promotion.] I use it for multitasking and social media use. I love the freedom of being able to customize my phone and the high refresh rate for smooth gaming and scrolling.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the camera. The battery lasts and lasts!
on September 11, 2023
Posted by: Gamma62
[This review was collected as part of a promotion.] I use phone for a wide variety of things. Keeping up with family. I use it at work also. I love taking pictures of my grandkids. I use my phone to play music in my car and other places.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It works well with other Bluetooth devices
on September 11, 2023
Posted by: edward
[This review was collected as part of a promotion.] I use it for my home phone. I like all the features on it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is outstanding!
on September 11, 2023
Posted by: Love2222
[This review was collected as part of a promotion.] I use my samsung device for every day uses such as downloading files for my kids homeschooling. I enjoy how quick the speed of the downloads and the quality of the images. It is a great device that is capable of doing it all.
Value
5
Written by a customer while visiting Samsung US