Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Lavender
Average customer rating
4.7
(4,046 Reviews)
Rating breakdown 4,046 reviews
5 Stars
3,133
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Lavender
Customer Rating
5
Pretty satisfied
on November 6, 2023
Posted by: drinkwater
[This review was collected as part of a promotion.] My favorite part is how speedy it is, load times are great. It does well with playing games on high settings, screen looks fantastic. Thumbprint password is good, but could do better. Cameras have had pleasing results. Phone may heat up on heavy games, but still runs them well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on November 6, 2023
Posted by: Critter23
[This review was collected as part of a promotion.] Really impressed with the camera overall great performance
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features and display with mediocre batter li
on November 6, 2023
Posted by: axel5555
[This review was collected as part of a promotion.] I use my phone mostly for gaming and streaming videos, which this does flawlessly. The images and videos look vibrant and the screen is super bright, even outdoors in direct sunlight. I love having the peice of mind with water resistance. Recharging is super fast, I just wish that each charge lasted longer, especially if you plan to be outdoors for long periods of time with no way to recharge the device.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on November 6, 2023
Posted by: Toastedasf
[This review was collected as part of a promotion.] This device is fast and reliable. Has great picture quality. An amazing amount of storage.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent flagship phone
on November 6, 2023
Posted by: Purpleguy96
[This review was collected as part of a promotion.] For the specs your getting for the cheapest flagship phone,this is great! This phone has really good photo and video quality, which personally is something important for me on a phone, and it has the newest fastest chip from Qualcomm, which is important to me because I like mobile gaming. Most importantly the display, this is the most incredible display I've seen, the other phones I've had, had an ok display.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Safe moon leader
on November 6, 2023
Posted by: Fendioton
[This review was collected as part of a promotion.] Just as love makes the world go round so as a unique and sophisticated nicely fashioned product of awe mesmerizes the globe mind
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Nothing but problems@
on October 21, 2023
Posted by: Janice
from Maryland
Expertise:Beginner
Smart Switch didn’t work and I lost a lot of items, e.
.g., photos, and documents.
.g., photos, and documents.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Social Commerce, October 23, 2023
Hello Janice,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Unfortunately, not all content can be backed up and transferred with Smart Switch. Check out the article that I have linked below for you titled, "Content that can be transferred with Smart Switch" for more information on the topic, linked below. Without knowing any additional information pertaining to what you may be currently experiencing with your Galaxy S23 and without being able to ask you any follow up questions in response to what you have shared with us, I recommend contacting Samsung Support when you have the available time for additional assistance. Feel free to contact Samsung Support if you have any questions for us or if you would like any further assistance. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00047089/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Unfortunately, not all content can be backed up and transferred with Smart Switch. Check out the article that I have linked below for you titled, "Content that can be transferred with Smart Switch" for more information on the topic, linked below. Without knowing any additional information pertaining to what you may be currently experiencing with your Galaxy S23 and without being able to ask you any follow up questions in response to what you have shared with us, I recommend contacting Samsung Support when you have the available time for additional assistance. Feel free to contact Samsung Support if you have any questions for us or if you would like any further assistance. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00047089/
Written by a customer while visiting Samsung US
Customer Rating
3
Seeing the front screen readily available
on October 3, 2023
Posted by: DebR
from North Carolina
Expertise:Beginner
This is very new to me, I have a learning curve with it.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
5
Response from Samsung USBy Debra, Social Commerce, October 3, 2023
Howdy DebR,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. For your convenience, I have included a few links that I believe you may find beneficial to learning all about your new Galaxy S23. First, you will find a link to your device manual. With this link, you will be able to easily learn about all of the settings of your device and the many ways that you can quickly customize your settings to your liking. The next link after your device manual is to our Samsung YouTube Channel. We currently have 21 videos dedicated to the Galaxy S23 Series that will help you become better acquainted with your new device. Please do not hesitate to reach out to Samsung Support if you have any questions for us or if you would like to share any additional feedback with us regarding your purchase. Thank you for being a devoted Samsung customer.
Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.youtube.com/c/Samsung/playlists
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. For your convenience, I have included a few links that I believe you may find beneficial to learning all about your new Galaxy S23. First, you will find a link to your device manual. With this link, you will be able to easily learn about all of the settings of your device and the many ways that you can quickly customize your settings to your liking. The next link after your device manual is to our Samsung YouTube Channel. We currently have 21 videos dedicated to the Galaxy S23 Series that will help you become better acquainted with your new device. Please do not hesitate to reach out to Samsung Support if you have any questions for us or if you would like to share any additional feedback with us regarding your purchase. Thank you for being a devoted Samsung customer.
Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.youtube.com/c/Samsung/playlists
Written by a customer while visiting Samsung US