Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 256GB (Unlocked) - Cobalt Violet
Average customer rating
4.3
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
20
4 Stars
3
3 Stars
3
2 Stars
1
1 Star
2
87%of customers recommend this product.
(
13 out of
15)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 256GB (Unlocked) - Cobalt Violet
Posted by: Jesus
from Dallas. TX
Expertise:Intermediate
Verified Purchase:Yes
It is an amazing phone. And its AI makes everything easier.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: bob1npa
from Pa.
Verified Purchase:Yes
I just bought the S24, cant see any difference between the S22 and the S24. Anyone out there can help, it would be appreciated.
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Posted by: Bob S
from Casselberry, FL
Expertise:Intermediate
Verified Purchase:Yes
We're traveling internationally several time this year so while there was nothing wrong with my A52, I bought the phone because it has dual sim card slots to use cards in Europe. I like the size of the phone and it has all of the features I need. I also love the new camera and the ability to shoot in raw. The F1.4 stop lens is great for night photography. As an astrophotographer, it 's very handy in taking some foreground test shots.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor camera, no fix in sight.
on June 13, 2024
Posted by: MS2024
I was really excited for this phone. I had an s20 and loved it but it was suffering from burn in, low battery and some apps stopped working.
Unfortunately the s24 is a downgrade from my s20. I never had any issues with my camera on the s20. The s24 camera is so bad!!! The camera can't focus, the pictures are blurry and the post processing makes them even worse! Please make an option to turn off the post processing all the way. Also the photos are too blue and there's too much noise. This phone is too expensive to have pictures worse than previous versions. I wish I would have returned it. I can't wait to get rid of it.
Unfortunately the s24 is a downgrade from my s20. I never had any issues with my camera on the s20. The s24 camera is so bad!!! The camera can't focus, the pictures are blurry and the post processing makes them even worse! Please make an option to turn off the post processing all the way. Also the photos are too blue and there's too much noise. This phone is too expensive to have pictures worse than previous versions. I wish I would have returned it. I can't wait to get rid of it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Social Commerce, June 13, 2024
Salutations Ms2024,
Thanks for taking the opportunity to review your Samsung Galaxy S24. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 comes with a 12MP Selfie Camera and a triple Rear Camera consisting of a 50MP Wide-angle Camera with 2x optical quality zoom, 12MP Ultra-Wide Camera and 10MP 3x Optical Zoom Camera. You can use portrait mode on 2x and 3x zoom to take dynamic close-ups. Even in low light, take shots with reduced noise thanks to Nightography. And the new ProVisual engine enhances detail and color for clear, vibrant high-resolution photos, even at digital zoom distances. Your Galaxy S24 uses AI throughout many apps. For example, the camera uses AI Zoom to take better zoom photos. Generative Edit uses AI to fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. If you choose, you are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. If your photos and videos are still blurry or poorly expose, feel free to check out "Galaxy phone or tablet photos and videos are blurry or dark to help resolve what you may be experiencing with your device. If you would like any further assistance or if you have any questions, do not hesitate to contact Smasung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24/buy/galaxy-s24-256gb-unlocked-sm-s921uzyexaa/
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Thanks for taking the opportunity to review your Samsung Galaxy S24. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 comes with a 12MP Selfie Camera and a triple Rear Camera consisting of a 50MP Wide-angle Camera with 2x optical quality zoom, 12MP Ultra-Wide Camera and 10MP 3x Optical Zoom Camera. You can use portrait mode on 2x and 3x zoom to take dynamic close-ups. Even in low light, take shots with reduced noise thanks to Nightography. And the new ProVisual engine enhances detail and color for clear, vibrant high-resolution photos, even at digital zoom distances. Your Galaxy S24 uses AI throughout many apps. For example, the camera uses AI Zoom to take better zoom photos. Generative Edit uses AI to fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. If you choose, you are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. If your photos and videos are still blurry or poorly expose, feel free to check out "Galaxy phone or tablet photos and videos are blurry or dark to help resolve what you may be experiencing with your device. If you would like any further assistance or if you have any questions, do not hesitate to contact Smasung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24/buy/galaxy-s24-256gb-unlocked-sm-s921uzyexaa/
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Written by a customer while visiting Samsung US
Posted by: GregW
from SW Florida
Expertise:Intermediate
Verified Purchase:Yes
traded in my S20 for this phone and so far I'm pretty happy with it. The smart switch made it super easy to transfer over everything, and I mean everything from my old phone. My S20 still worked great but ths year was the last year for support on it so figured it was time for something new. With 7 years of support on this S24 I should be good to go for a while.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US