Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(1,922 Reviews)
Rating breakdown 1,922 reviews
5 Stars
1,683
4 Stars
183
3 Stars
32
2 Stars
10
1 Star
14
92%of customers recommend this product.
(
72 out of
78)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
1
Just not user-friendly too complicated
on February 23, 2024
Posted by: GMACPA
[This review was collected as part of a promotion.] First of all the battery life on this phone is no better than the note 20 that I could not stand for the last 3 years this phone is way too complicated cannot really use the new AI features and the circling on the phone really doesn't even work it's complicated convoluted and really insane so on a scale of 1 to 10 I give this phone a 2.
Value
1
Response from Samsung USBy Social Commerce, February 26, 2024
Hello Gmacpa,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please take a moment to review, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have some free time out of your schedule to learn some great information about optimizing your Galaxy battery. If you haven't done so already, be sure to look at our YouTube channel and check out at the awesome new features that you now have available at your fingertips. Generative Edit gives you the power to make any photo exactly how you’d like it! You can fill in the missing borders when aligning or titling an image, or select an object/subject and move it, resize it, or remove it to suit your creativity! Or even better, let AI do the work and suggest common editing features to improve your image, such as removing reflections, remastering, adding color to b/w photos, and so much more. Live Translation allows you to seamlessly overcome language barriers in your voice and text conversations. With Note Assist, you can easily summarize, translate, and organize exactly how you want your notes to be! With Circle to Search, you can quickly find what you are looking for simply by circling what you want to learn more about and asking any follow up questions you may have for the easiest and most efficient search possible. For your convenience, I have also linked your device manual so that you can easily customize your brand-new S24 Ultra to fit your personality. If you would like any further assistance or if you think of any questions that you have for us, let us know by contacting Samsung Support. We'd love to hear from you! Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS10000753/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please take a moment to review, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have some free time out of your schedule to learn some great information about optimizing your Galaxy battery. If you haven't done so already, be sure to look at our YouTube channel and check out at the awesome new features that you now have available at your fingertips. Generative Edit gives you the power to make any photo exactly how you’d like it! You can fill in the missing borders when aligning or titling an image, or select an object/subject and move it, resize it, or remove it to suit your creativity! Or even better, let AI do the work and suggest common editing features to improve your image, such as removing reflections, remastering, adding color to b/w photos, and so much more. Live Translation allows you to seamlessly overcome language barriers in your voice and text conversations. With Note Assist, you can easily summarize, translate, and organize exactly how you want your notes to be! With Circle to Search, you can quickly find what you are looking for simply by circling what you want to learn more about and asking any follow up questions you may have for the easiest and most efficient search possible. For your convenience, I have also linked your device manual so that you can easily customize your brand-new S24 Ultra to fit your personality. If you would like any further assistance or if you think of any questions that you have for us, let us know by contacting Samsung Support. We'd love to hear from you! Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS10000753/
Written by a customer while visiting Samsung US
Customer Rating
5
The First and Best AI Phone.
on February 1, 2024
Posted by: Singh1
[This review was collected as part of a promotion.] Great phone. I love beautiful bright display. Camera is top notch. Low light photos and night shots are great. Love all the AI features specially the live call translation. Very helpful for daily use. The three stars on side where I can use AI is a nice feature. Also new easy search with the help of AI by just circling the particular part of picture or any where on screen is a unique feature no other phone has. Also love the big screen for watching movies and playing games. Games are very smooth. Overall I love Galaxy Ultra 24 AI phone. I had Galaxy Note 10 + 5G, which I had for almost 4 years. Never ever had any slowdown or screen Crack on that and didn't want to replace my Note 10 but owning Ultra 24 AI now, I don't regret. Samsung has a very good build quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone it's amazing, I love the phone features
on February 2, 2024
Posted by: Vanzannn
[This review was collected as part of a promotion.] This amazing phone it's a big change from the past years, the flat screen on my opinion makes this phone better than past year curved screens, because it helps with the pen and also with the screen protector that were too difficult to apply, and the titanium sides make this phone great.
All the new AI features are just incredible, but not as precise as it look, the live translator are not as precise in some other languages but it's doing well, the AI editor it's just the best of the best, I love it.
Other than that I didn't have any issues, the cameras as past year it's just a mind blowing, I would say this phone it's a 10/10 from every other phones right now.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
AI no difference
on February 5, 2024
Posted by: Dhsaber
[This review was collected as part of a promotion.] I had high hopes for the new AI but so far I noticed no difference from the Note 20 ultra I traded in.
Value
3
Response from Samsung USBy Social Commerce, February 7, 2024
Aloha Dhsaber,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24 Ultra. Here's a few differences between the Galaxy S24 Ultra and the Note 20 Ultra: The Galaxy S24 Ultra has a larger battery at 5,000 mAh, it's offered with more internal memory & storage options: 12GB RAM / 256GB, 512GB, 1TB, it has the Snapdragon 8 Gen 3 Mobile Platform for Galaxy processor, the S24 Ultra's camera is the first smartphone to come equipped with the Quad Tele system, and it offers Galaxy AI features. With the Quad Tele system, you can take clearer, crisper photos in the optical zoom range you typically use. Even when shooting in digital zoom ranges, you can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. Your Galaxy S24 Ultra's 5000mAh (typical) battery has long life that can watch videos for up to 30 hours or play music for up to 95 hours. In terms of your new features, Generative Edit gives you the power to make any photo exactly how you’d like it! You can fill in the missing borders when aligning or titling an image, or select an object/subject and move it, resize it, or remove it to suit your creativity! Or even better, let AI do the work and suggest common editing features to improve your image, such as removing reflections, remastering, adding color to b/w photos, and so much more. Live Translation allows you to seamlessly overcome language barriers in your voice and text conversations. With Note Assist, you can easily summarize, translate, and organize exactly how you want your notes to be! With Circle to Search, you can quickly find what you are looking for simply by circling what you want to learn more about and asking any follow up questions you may have for the easiest and most efficient search possible. Be sure to look at our YouTube channel and check out at the awesome new features that you now have available, linked below. I have also linked your device manual so that you can quickly customize your brand-new S24 Ultra to fit your personality. If you would like any further assistance or if you think of any questions that you have for us, feel free to reach out to Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24/
https://www.samsung.com/us/smartphones/galaxy-s24/compare/?device-1=samsung-galaxy-s24-ultra&device-2=samsung-galaxy-note20-ultra-5g&device-3=samsung-galaxy-s24
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24 Ultra. Here's a few differences between the Galaxy S24 Ultra and the Note 20 Ultra: The Galaxy S24 Ultra has a larger battery at 5,000 mAh, it's offered with more internal memory & storage options: 12GB RAM / 256GB, 512GB, 1TB, it has the Snapdragon 8 Gen 3 Mobile Platform for Galaxy processor, the S24 Ultra's camera is the first smartphone to come equipped with the Quad Tele system, and it offers Galaxy AI features. With the Quad Tele system, you can take clearer, crisper photos in the optical zoom range you typically use. Even when shooting in digital zoom ranges, you can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. Your Galaxy S24 Ultra's 5000mAh (typical) battery has long life that can watch videos for up to 30 hours or play music for up to 95 hours. In terms of your new features, Generative Edit gives you the power to make any photo exactly how you’d like it! You can fill in the missing borders when aligning or titling an image, or select an object/subject and move it, resize it, or remove it to suit your creativity! Or even better, let AI do the work and suggest common editing features to improve your image, such as removing reflections, remastering, adding color to b/w photos, and so much more. Live Translation allows you to seamlessly overcome language barriers in your voice and text conversations. With Note Assist, you can easily summarize, translate, and organize exactly how you want your notes to be! With Circle to Search, you can quickly find what you are looking for simply by circling what you want to learn more about and asking any follow up questions you may have for the easiest and most efficient search possible. Be sure to look at our YouTube channel and check out at the awesome new features that you now have available, linked below. I have also linked your device manual so that you can quickly customize your brand-new S24 Ultra to fit your personality. If you would like any further assistance or if you think of any questions that you have for us, feel free to reach out to Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24/
https://www.samsung.com/us/smartphones/galaxy-s24/compare/?device-1=samsung-galaxy-s24-ultra&device-2=samsung-galaxy-note20-ultra-5g&device-3=samsung-galaxy-s24
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Upgrade
on February 23, 2024
Posted by: FWBUFan
[This review was collected as part of a promotion.] Loving the new AI features, the ability to write something and then have the AI give me a more professional take on what I was trying to say is nice.
The Camera Quality is amazing.
My only disappointment is the non expandable memory, I loved having the SD card to expand my memory for all my pictures and videos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent
on January 31, 2024
Posted by: Harrison
[This review was collected as part of a promotion.] The S24 Ultra impresses with its cutting-edge features, boasting a stunning camera setup that delivers exceptional photo and video quality. The device's high-refresh-rate display enhances the overall user experience, and its robust performance ensures smooth multitasking. While the design is sleek, the device's price may be a consideration for budget-conscious consumers. Overall, the S24 Ultra stands out as a flagship contender with top-tier capabilities.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy is out of this world
on January 31, 2024
Posted by: azullap7
[This review was collected as part of a promotion.] Upon retrieving the Samsung Galaxy S24 Ultra from its box, you immediately feel the premium built of the device. You can appreciate the new titanium finish if the device as well as the placement of the S-Pen slot. As soon as you turn on the Galaxy phone you get immersed in its beautiful display with its vibrant colors and deep blacks. You can see the phone's fast responsiveness as you navigate through its many apps and features.
Galaxy AI is very intuitive allowing the user to experience the beauty of manipulating and customizing multiple
facets of the phone. The camera set up takes superb pictures in many light conditions allowing the user to capture life's important moments. The unparalleled synergy between Samsung and Google has created a very powerful, smart and intuitive device that allows even the most demanding and creative users to do more than ever before.
Galaxy sets a new standard for smartphones starting this new year. The Samsung Galaxy S24 Ultra has been a great phone and can truly say I'll be using this phone for several years to come.
Galaxy AI is very intuitive allowing the user to experience the beauty of manipulating and customizing multiple
facets of the phone. The camera set up takes superb pictures in many light conditions allowing the user to capture life's important moments. The unparalleled synergy between Samsung and Google has created a very powerful, smart and intuitive device that allows even the most demanding and creative users to do more than ever before.
Galaxy sets a new standard for smartphones starting this new year. The Samsung Galaxy S24 Ultra has been a great phone and can truly say I'll be using this phone for several years to come.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent
on February 1, 2024
Posted by: Sisas1982
[This review was collected as part of a promotion.] I love the screen, size and the new ia.
Is the best cellphone that I have ....I love samsung phones....
Is the best cellphone that I have ....I love samsung phones....
Value
5
Written by a customer while visiting Samsung US