Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(1,922 Reviews)
Rating breakdown 1,922 reviews
5 Stars
1,683
4 Stars
183
3 Stars
32
2 Stars
10
1 Star
14
92%of customers recommend this product.
(
72 out of
78)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
Coming back to Samsung from I phone
on January 31, 2024
Posted by: Ramy23111
[This review was collected as part of a promotion.] After using I phone for about 15 years decided to buy S24 ultra. I am proud of my call as this phone looks so cute and trendy . But the performance is like a monster. Camera is really really cool. Streaming is utmost to its best . Really worth a penny .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S24 Ultra - A Complete Smart Phone !
on February 23, 2024
Posted by: M51110
[This review was collected as part of a promotion.] Upgraded my Phone to S24 Ultra after 5 years and am very Happy I did.
Battery life seems very good so far and hope it will continue to perform well.
7 years of Software updates seems promising.
The New AI Features are very useful and fun to use.
Hoping many new AI features will be added in the future.
Battery life seems very good so far and hope it will continue to perform well.
7 years of Software updates seems promising.
The New AI Features are very useful and fun to use.
Hoping many new AI features will be added in the future.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
An amazing improvement to the S series
on January 31, 2024
Posted by: Pianomanjay
[This review was collected as part of a promotion.] This phone is one of the best phones I've ever owned. I love the new titanium body and the way the device feels in my hand. I also love the more durable front glass and the way it cuts down on reflections from surrounding light. The device is a dream to use; no matter what I throw at it, it never shows down or shows any lag. I can't wait to see what Samsung comes up with next.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on February 1, 2024
Posted by: Austin
[This review was collected as part of a promotion.] The s24 ultra is a work horse and I'm able to do what ever I need. I love the caerma, I can get very clear and good looking pictures of my family. Plays my mobile games with easy and cools off no problem. Also for my use my battery life last all day.
Great phone 100% recommend
Great phone 100% recommend
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product has great features
on February 6, 2024
Posted by: Twopop
[This review was collected as part of a promotion.] But I wish it would stop selling low storage And I wish it still had an SD card slot But I guess I can use an external hard drive 2 store stuff in And I wish that it would stop making me share all my private stuff on a cloud that can be hacked by a hacker As far as the storage goes Reason I wish it would stop selling low storage is not just for personal stuff But also because updates usually hogs up the low storage As far as speed and Operational aspects this is a very great phone I love the fact they started making it with a titanium back I wish there was more Ram but it's still pretty good on speed
Value
3
Response from Samsung USBy Social Commerce, February 7, 2024
Howdy Twopop,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. The Galaxy S24 Ultra is available in 3 storage options: 256GB, 512GB, and 1TB with a 12GB RAM. If you would like additional storage options for your device, you have the choice of using cloud-based options like Samsung Cloud, Google Drive, and Microsoft OneDrive to store your content. For more information, check out "Manage storage on your Samsung Galaxy phone." If you would like any further assistance or if you have any questions for us, feel free to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS00091942/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. The Galaxy S24 Ultra is available in 3 storage options: 256GB, 512GB, and 1TB with a 12GB RAM. If you would like additional storage options for your device, you have the choice of using cloud-based options like Samsung Cloud, Google Drive, and Microsoft OneDrive to store your content. For more information, check out "Manage storage on your Samsung Galaxy phone." If you would like any further assistance or if you have any questions for us, feel free to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS00091942/
Written by a customer while visiting Samsung US
Customer Rating
5
Everything I wanted and More!
on January 31, 2024
Posted by: CN5Far
[This review was collected as part of a promotion.] Love this phone. Screen resolution and audio are great. Love how slim and light it is. The camera produces sharp and crisp images.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Freezing, crashing, not rendering videos
on February 15, 2024
Posted by: Nastynate
[This review was collected as part of a promotion.] This is my daily for work school and play. The videos on reels are grainy or don't load right. I have to constantly refresh the pages. I've tried almost every solution and no fixes. Samsung dropped the ball on this release. I will be turning it back it
Value
2
Response from Samsung USBy Social Commerce, February 16, 2024
Greetings Nastynate,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out, "App is crashing or not working on Samsung phone or tablet" and "Samsung phone or tablet freezes and crashes" to conduct a few troubleshooting steps that may help resolve what you may be experiencing with your device. Let us know if you would like any further assistance afterwards by contacting Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out, "App is crashing or not working on Samsung phone or tablet" and "Samsung phone or tablet freezes and crashes" to conduct a few troubleshooting steps that may help resolve what you may be experiencing with your device. Let us know if you would like any further assistance afterwards by contacting Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Written by a customer while visiting Samsung US
Customer Rating
1
The cameras are fatal, I like them for nothing.
on February 5, 2024
Posted by: Cjosue
[This review was collected as part of a promotion.] The cameras are fatal, I like them for nothing. Gracias
Value
1
Response from Samsung USBy Social Commerce, February 5, 2024
Hiya Cjosue,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. Without having more information available regarding what you may be experiencing with your cameras and without being able to ask you any follow up questions, I recommend reaching out to Samsung Support for further assistance and/or help with troubleshooting at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. Without having more information available regarding what you may be experiencing with your cameras and without being able to ask you any follow up questions, I recommend reaching out to Samsung Support for further assistance and/or help with troubleshooting at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Written by a customer while visiting Samsung US