Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(1,922 Reviews)
Open Ratings Snapshot
Rating breakdown 1,922 reviews
5 Stars
1,683
4 Stars
183
3 Stars
32
2 Stars
10
1 Star
14
92%of customers recommend this product. 
(
72 out of 78
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Great phone and features
on January 22, 2025
Posted by: Jason
Great phone and appreciate the software updates very smart
Response from Samsung USBy R&R Team, January 24, 2025
Hi Jason, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We are ecstatic to hear that you are finding the new phone to be so great for your usage every day, and that you are appreciative of the software and security updates provided to your device. We hope you have also found the opportunity to discover the features of Galaxy AI like Live Translate, Note Assist, and Generative Edit. We have provided a link to your full manual to help you discover these features and integrate them in to your usage. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My samsung s24 ultra
on January 24, 2025
Posted by: S24 ultra
from Florida
Expertise:Expert
Verified Purchase:Yes
Very good, excellent service and very good offers,
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it
on January 25, 2025
Posted by: terry
from michigan
Expertise:Intermediate
Verified Purchase:Yes
love the look of my new s24 ultra. the quality of the build and feel in the hand is awesome. not to mention, the how smooth and fast this phone is....
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 29, 2025
Hi there Terry, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are ecstatic to hear that you are having such a good experience with your phone, and that you are finding it to operate smoothly, and feel good in your hand. Hopefully, you will also find time soon to explore the features of Galaxy AI, and maximize your overall experience. We have provided a link to the full device manual to help you with this matter at your convenience. We have also shared a link to the Samsung Support Team to answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung girl
on February 4, 2025
Posted by: Latoya
from New York
Expertise:Intermediate
Verified Purchase:Yes
I'm still learning the phone,so far it's been serving it's purpose without any issues. I do think my S9 camera quality is better though 🫣. However I don't think Samsung can ever go wrong in my book.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 5, 2025
Hey there Latoya, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S24 Ultra with us. We are so happy to hear that you love all of your Samsung devices. We would love to help you get the best photos and videos possible with your new device. We have provided links to articles to help if your photos are dark or blurry. We have also shared a link to the full device manual to help you with the Galaxy AI features that are being used with your camera and adjust the settings to your preferences. We have lastly provided a link to the Samsung Support Team if this experience continues, and you would like additional assistance with the settings. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing from A to Z
on February 6, 2025
Posted by: ARIN
I cannot describe how amazing the camera functions on this device. I am more than impressed with the overall experience, and the zoom quality is laboratory excellent.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing
on February 20, 2025
Posted by: Karma
Amazing phone that I can not wait to acquire through the new deals
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
great features
on March 5, 2025
Posted by: shayan
Expertise:Beginner
S-pen good speed test good galaxy AI good camera 👍🏻
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Looking good
on March 8, 2025
Posted by: Anonymous
I like it . It very fast. Hand full.the video is clear and hd
Written by a customer while visiting Samsung US
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