Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(1,922 Reviews)
Open Ratings Snapshot
Rating breakdown 1,922 reviews
5 Stars
1,683
4 Stars
183
3 Stars
32
2 Stars
10
1 Star
14
92%of customers recommend this product. 
(
72 out of 78
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
For new platforms*
on January 1, 2025
Posted by: Chingon1023
Cant wait for my new device so excited thanks Samsung*
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Yes
on January 2, 2025
Posted by: Shah
from Wisconsin
Expertise:Intermediate
Verified Purchase:Yes
It's a good phone. I'm trying to used to it but I feel the Camera 📷 is not as good as advertised. Google Assist is great, Bixby struggle.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 7, 2025
Hi Shah, we appreciate you sharing your experience with your Samsung Galaxy S24 Ultra with us. We know that new devices can come with a bit of a learning curve and cause frustration as you align the settings to your preferences. We would love to help you with the camera settings specifically to work with you to ensure you capture the best possible photos and videos with your device. We have some articles available on our website to help address if you are experiencing dark or blurry photos, and we have provided links below. We have also provided a link to the full device manual to offer assistance with the different settings. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance or answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The fastest phone you'll ever have.
on January 3, 2025
Posted by: angelmarti
On or about two months ago, I purchased the S24 Uultra 520GB. It has so many things that I don't know I have. It's the fastest phone you'll ever have. WOW. I recommend it. *****. Five stars.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Zoom. Ai. Screen Brightness. Samsung pay. And more
on January 5, 2025
Posted by: C R 7
from Fl
Expertise:Beginner
The best Phone of 2025 I Impress With the s24 ultra
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 8, 2025
Hi there C R 7, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We love hearing how much you are enjoying the usage of this new phone, and finding it to be the best new offering of the year. We have provided a link below to the Samsung Support Team if you have any questions as you continue your exploration and usage of your new phone. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phone!
on January 7, 2025
Posted by: ymborrego
Expertise:Expert
I've been using this phone for 2 months and all I can say is that this phone is a beast of a phone, great and long-lasting battery life, cameras take great and colorful pictures, the performance is very fast, the S-pen comes in handy for drawing and other tasks.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 9, 2025
Hey there Ymborrego, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We absolutely love hearing that you are so thrilled with the inital use of your new device and are having fun exploring the full capabilities of your new phone. We have provided a link to the full device manual to offer additional insight to the full capabilties, and another to the Samsung Support Team. These experts are available to you through chat to answer any questions you may have about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Issues with Charging
on January 11, 2025
Posted by: Madie
from Wisconsin
Expertise:Expert
Verified Purchase:Yes
I have issues with charging sometimes. I'll use all sorts of chargers that works for other things and it connects and disconnects constantly.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 13, 2025
Hi Madie, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra. We understand how valuable the reliable charging of your new phone is to you every day, and we would love to help you resolve this matter. We have provided a link to an article to help you with this experience at your convenience. We have also provided links to the Samsung Support Team and warranty information for your device if this continues. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy S24 Ultra it's an awesome phone
on January 18, 2025
Posted by: Anthony
from Sarasota FL
Expertise:Expert
Verified Purchase:Yes
Samsung S24 is a lightning bolt, fast I just love it it's awesome thank you
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S24 Ultra great 👍
on January 22, 2025
Posted by: Anonymous
from Redding California
Expertise:Expert
Verified Purchase:Yes
Great photos and nice easy to use camera, I like this one
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 24, 2025
Hi there Salvador Gonzales, we appreciate you sharing your experience with your new Samsung Galaxy S24 Ultra with us. We are so happy to hear that you are enjoying capturing your memories with the camera of your device. If you haven't done so already the feature of Galaxy AI called Generative Edit can also further enhance your experience with the camera. We have shared a link to the full device manual to help you discover this feature, and have also shared a link to the Samsung Support Team. These experts can work with you one on one if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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