Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(1,922 Reviews)
Rating breakdown 1,922 reviews
5 Stars
1,683
4 Stars
183
3 Stars
32
2 Stars
10
1 Star
14
92%of customers recommend this product.
(
72 out of
78)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
Great Everything!
on April 28, 2024
Posted by: Eric
from Lexington NC
Expertise:Expert
This is probably the best phone to ever exist that's all I can really say... Samsung has always been ahead and on top in my opinion but other phone users are too proud and blind to see it.. the camera is also insane
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love
on April 28, 2024
Posted by: Vee66
from Tennessee
Love, Love, Love Samsung. I hope your to get the 24 before the 25 comes out.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Works wonderful
on April 29, 2024
Posted by: Jimmy
Expertise:Beginner
Great money well spent works superb recamnnd best deal
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The features on this beautiful beast is AMAZING.
on May 2, 2024
Posted by: TemptingVibez
from Vero Beach Florida
Expertise:Intermediate
My husband got this phone for me. I mentioned that it was a nice phone and about 2 wks ago and I woke up with it completely sat up and activated ready to go.. but now I told him I'm missing out cause he didn't get me the ear buds or the watch.. and well.. I want them.. so I'm getting them. The phone works amazingly. I can't wait to pair the watch and the earbuds to the phone and see just what I'm missing.. 😁😜
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
so slay
on May 3, 2024
Posted by: luv2345
this phone is so slay and the person that made it is a girly pop
Written by a customer while visiting Samsung US
Customer Rating
4
My son my IT support
on May 13, 2024
Posted by: Terri
My son talked me into upgrade. He will talk me through using the new features. !
Written by a customer while visiting Samsung US
Posted by: Alejando
Verified Purchase:Yes
Excellent smartphone. Very advanced and has everything I need.
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone ever !
on May 31, 2024
Posted by: Jeff
Going back all the way to the 1990s. This has been the absolute worst phone I've ever owned it's been a problem since day 1. Group messages didn't work I had to do a bunch of hoop jumping to figure it out 2 days ago text messages wouldn't work. I sat on the phone 3 hrs while they figured it out. Now yesterday the internet/data stopped working 3.5 hrs I sat on the phone till they had a network engineer figure it out. Do not buy this phone it's garbage
Response from Samsung USBy Social Commerce, June 3, 2024
Hey Jeff,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. At peak times or in busy areas, towers may become overloaded, slowing down mobile data access. Make sure you verify your account is in good standing and service is active with your carrier. Some carriers may slow data access once you have reached a certain limit, or data may be slower in certain areas. Contact the carrier to learn more. For your convenience, I have included a few resources that may help resolve what you have described to be experiencing with your device. Feel free to check those resources out when you have the availability to conduct some troubleshooting on your device. If you have any questions for us or if you would like any further assistance, feel free to reach out to Samsung Support afterwards. We'd be more than happy to assist you further. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/troubleshooting/TSG01001605/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. At peak times or in busy areas, towers may become overloaded, slowing down mobile data access. Make sure you verify your account is in good standing and service is active with your carrier. Some carriers may slow data access once you have reached a certain limit, or data may be slower in certain areas. Contact the carrier to learn more. For your convenience, I have included a few resources that may help resolve what you have described to be experiencing with your device. Feel free to check those resources out when you have the availability to conduct some troubleshooting on your device. If you have any questions for us or if you would like any further assistance, feel free to reach out to Samsung Support afterwards. We'd be more than happy to assist you further. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/troubleshooting/TSG01001605/
Written by a customer while visiting Samsung US