Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(1,922 Reviews)
Rating breakdown 1,922 reviews
5 Stars
1,683
4 Stars
183
3 Stars
32
2 Stars
10
1 Star
14
92%of customers recommend this product.
(
72 out of
78)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
LA IA ES LA MEJOR NOVEDAD DE ESTE TELEFONO
on February 26, 2024
Posted by: Gordnany
[This review was collected as part of a promotion.] He sido usuaria de la serie galaxy desde sus inicios.
Este S24 Ultra con IA integrada es una locura. La forma de mejorar las fotos, la facilidad de encontrar productos con un toque y lo mejor el traductor de llamadas.
la camara es de alta fidelidad.
He disfrutado las fotos a la Luna y son increibles.
Este S24 Ultra con IA integrada es una locura. La forma de mejorar las fotos, la facilidad de encontrar productos con un toque y lo mejor el traductor de llamadas.
la camara es de alta fidelidad.
He disfrutado las fotos a la Luna y son increibles.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Pilot
on March 1, 2024
Posted by: Mike
I bought 2 weeks ago and this mobile is really fast and smart
Written by a customer while visiting Samsung US
Customer Rating
3
Worst Battery Life out of the last 3 Ultra years!!
on March 10, 2024
Posted by: Smile
Expertise:Expert
I've owned the Galaxy Ultra 21, 22 and 23 and while I will say the Ultra 24 has great features. It unfortunately has the worst Battery life out of the phones listed above. I sometimes have to charge the Ultra 24 twice a day and I'm using the same apps used on the prior models. I'm not using the AI function, any games or any battery draining apps. Its Horrible. Samsung truly needs to send out a much needed update to correct this matter
Features
4
Performance
2
Design
3
Value
2
Response from Samsung USBy Social Commerce, March 11, 2024
Greetings Smile,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in that last bag of groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Your Galaxy S24 Ultra has an intelligent all-day battery that allows you to watch videos up to 30 hours or listen to music up to 95 hours. Please take a few moments to review, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have some time out of your busy schedule to learn some important information about optimizing your Galaxy battery. If you have any questions for us afterwards or if you would like any further assistance, feel free to contact Samsung Support at your leisure. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in that last bag of groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Your Galaxy S24 Ultra has an intelligent all-day battery that allows you to watch videos up to 30 hours or listen to music up to 95 hours. Please take a few moments to review, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have some time out of your busy schedule to learn some important information about optimizing your Galaxy battery. If you have any questions for us afterwards or if you would like any further assistance, feel free to contact Samsung Support at your leisure. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Written by a customer while visiting Samsung US
Customer Rating
5
Great for me
on March 11, 2024
Posted by: All mine
from Valdese north carolina
Expertise:Beginner
I got this last month and love it so much tjank yoi
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's very nice phone
on March 23, 2024
Posted by: Noel
It's a great phone I love it very much I'm ready for new one
Written by a customer while visiting Samsung US
Customer Rating
5
S24 Ultra Skeleton
on March 27, 2024
Posted by: SaXon 7
Impressively, I transitioned from the
Note 10 plus ultra to S24 ultra but I miss the on screen display with the clock.
Note 10 plus ultra to S24 ultra but I miss the on screen display with the clock.
Written by a customer while visiting Samsung US
Customer Rating
2
Bad camera
on March 29, 2024
Posted by: Khan
from New Jersey
Expertise:Expert
I'm not satisfied with the camera. So blury and broken pixels and when zoom in to full looks very bad stabilization comapre to s23 ultra even screen luks so dull.
I wish i could get my s23 ultra back
I wish i could get my s23 ultra back
Features
2
Performance
2
Design
5
Value
2
Response from Samsung USBy Social Commerce, April 1, 2024
Hello Khan,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. The Galaxy S24 Ultra uses AI throughout many apps. For example, the camera uses AI Zoom to take better zoom photos. Generative Edit uses AI to fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. If you would like, you are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. Please update your software on your Galaxy S24 Ultra as soon as possible, if you have not done so yet. Software updates are like oil changes and tune-ups for your phone - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. After updating to the latest software, make sure to turn off Adaptive color tone. You can do this by: • Settings > Display > Adaptive color tone or • Quick panel > Brightness bar > More options > Adaptive color tone. After turning off adaptive color tone, you will be able to adjust the color setting to tune the display to your liking. Also, be sure to turn off Eye Comfort Shield. Having a couple dead pixels is not unusual, and individual pixels are typically unnoticeable. Feel free to check out, "Pink lines or dead pixels on Galaxy phone or tablet's display" if you would like to learn how you can troubleshoot what you may be experiencing. If you would like any additional assistance, let us know by reaching out to Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. The Galaxy S24 Ultra uses AI throughout many apps. For example, the camera uses AI Zoom to take better zoom photos. Generative Edit uses AI to fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. If you would like, you are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. Please update your software on your Galaxy S24 Ultra as soon as possible, if you have not done so yet. Software updates are like oil changes and tune-ups for your phone - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. After updating to the latest software, make sure to turn off Adaptive color tone. You can do this by: • Settings > Display > Adaptive color tone or • Quick panel > Brightness bar > More options > Adaptive color tone. After turning off adaptive color tone, you will be able to adjust the color setting to tune the display to your liking. Also, be sure to turn off Eye Comfort Shield. Having a couple dead pixels is not unusual, and individual pixels are typically unnoticeable. Feel free to check out, "Pink lines or dead pixels on Galaxy phone or tablet's display" if you would like to learn how you can troubleshoot what you may be experiencing. If you would like any additional assistance, let us know by reaching out to Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
Written by a customer while visiting Samsung US
Customer Rating
4
Great camera
on March 29, 2024
Posted by: Buzyguy
from Long Beach CA
Expertise:Intermediate
Like the phone, much better than my note 9, great camera. Seems to freeze up a lot. Gets overwhelmed. Especially using nav. Still haven't figured out how to do the circle thing. Still getting used to it.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US