Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(1,922 Reviews)
Open Ratings Snapshot
Rating breakdown 1,922 reviews
5 Stars
1,683
4 Stars
183
3 Stars
32
2 Stars
10
1 Star
14
92%of customers recommend this product. 
(
72 out of 78
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Meet Your AI Best Friend
on February 1, 2024
Posted by: Firerocket
[This review was collected as part of a promotion.] The new AI features are absolutely above expectations. Your pen allows you to snap photos at the click of a button, zoom in, you can control features of websites and more! Effortless gaming with Epic Games; top of the line graphics and a stellar processing speed to boot.
I am in awe at the real-time translation feature for calls allowing people of different languages to speak effortlessly!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome Phone and New Bar for Modern Phones
on February 1, 2024
Posted by: S24ULTRA
[This review was collected as part of a promotion.] The new gen SD gen 3 is impressive and you feel the processing speed. Coming from the Note 10+ it's crazy faster.
The camera being able to capture 8K is remarkable. I've been playing around with the photos and I still believe Samsung is still one of the best out there.
The AI in this phone will send future expectations for future phones. I'm already playing with the live translation and I think it will get better and faster overtime.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The S Pen is compatible with other Samsung devices
on February 1, 2024
Posted by: IvanT1
[This review was collected as part of a promotion.] The S23 ultra is a great phone. A pleasant surprise is the S Pen is also compatible with my galaxy Book.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone ever. A wonderful partner.
on February 1, 2024
Posted by: SG1984
[This review was collected as part of a promotion.] I love the battery life, it lasts all day. The translation in calls is very accurate, in addition to all the new possibilities incorporated with artificial intelligence. The camera is exceptional.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Outstanding!!
on February 1, 2024
Posted by: GALAXY4EVER
[This review was collected as part of a promotion.] I was hesitant to buy the new Galaxy S24 Ultra because I had the S23 Ultra, but I couldn't resist the awesome pre-order and trade in offer Samsung had on their site.
I am so glad that I got this phone! The S24 Ultra is AMAZING!! I couldn't believe how fast and smooth this phone was! The difference from my S23 Ultra is huge! This phone is so much more than I expected. I can't say enough about the speed. The camera is fantastic! My pictures are so detailed and vivid, my videos are incredible. I absolutely love the editing features. I almost feel like a professional!
The AI features are insane! There is so much you can do! I'm constantly circling things to see what the AI comes up with. It has not let me down.
One of the greatest features is the Live Translate. I can finally talk to my aunts and cousin's in Italy without them making fun of my broken Italian. It's very impressive.
I'm having a great time with the AI customizations available on the S24. I can create fantastic wallpaper, themes and everything I need to make my phone unique work of art.
There is just so much to do! All the AI features are really something out of this world! I'm looking forward to seeing what Samsung comes out with in the future.
This is by far the best phone I've ever had!
Thank you Samsung!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on February 1, 2024
Posted by: Yaya47
[This review was collected as part of a promotion.] I use my phone for everything and I'm in love with this phone. Not heavy at all even with a case. I use it to take pictures and videos of my kids play games stream shows and get a little work done. My daughter loves the s pen to draw on my phone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Five stars!
on February 2, 2024
Posted by: RJDroid
[This review was collected as part of a promotion.] Happy to be back with Samsung! Been waiting for this since the Note was discontinued! Such a fancy upgrade
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It's S24Ultra Awesome.
on February 2, 2024
Posted by: MABlife113S
[This review was collected as part of a promotion.] This Ultra is for everyday use. Personal, organization and some business.
Super excited about this phone. I haven't used the AI feature yet but I'm looking forward to it. This whole AI stuff is still foreign to me, however, I'm looking forward to learning it and making it work for me.
I really haven't tapped into the true potential of the phone just yet but we shall see as time permits.
Value
5 out of 5
5
Response from Samsung USBy Social CommerceFebruary 2, 2024
Howdy MABlife113S,
Thanks for taking the opportunity to review your Samsung Galaxy S24 Ultra. With the introduction of the Galaxy AI, you have unlocked so many new features that I'm sure you'll be using in no time! With Circle to Search, you can easily find what you are looking for simply by circling what you want to learn more about and asking any follow up questions you may have for the easiest and most efficient search possible. Live Translation allows you to seamlessly overcome language barriers in your voice and text conversations. With Note Assist, you can easily summarize, translate, and organize exactly how you want your notes to be! Generative Edit gives you the power to make any photo exactly how you’d like it! You can fill in the missing borders when aligning or titling an image, or select an object/subject and move it, resize it, or remove it to suit your creativity! Or even better, let AI do the work and suggest common editing features to improve your image, such as removing reflections, remastering, adding color to b/w photos, and so much more. Be sure to check out our YouTube channel to learn more about the amazing features you now have available in the palm of your hands! I have also provided a link to your device manual if you would like to familiarize yourself with your various settings. Let us know if you have any questions for us! We're always happy to help! Enjoy your new Galaxy S24 Ultra and thanks for being a loyal Samsung customer.
- Debra

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Written by a customer while visiting Samsung US
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